Rory was extremely helpful when buying walking boots for my husband and myself. He was happy to fetch several sizes/styles and gave us advice on the different makes. We came away happy with our our pu... See more
Company replied
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Buying new walking boots from a huge range can be a bit complex, but Ashley made it really easy. He's a very experienced walker and climber so his advice on what's important is excellent. Great servic... See more
Company replied
Exceptionally impressed with Rory, who was managing a busy floor on his own but took the time to help me choose the right trail shoes. He gave excellent advice and was happy to go-back and forth to th... See more
Company replied
Denise was incredibly helpful when I was choosing my trainers. She was kind, patient and very knowledgeable, taking the time to help me find the right pair. Excellent customer service—thank you, Denis... See more
Company replied
Company details
About GO Outdoors - Ipswich
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Anglian Retail Park, IP1 5QP, Ipswich, United Kingdom
- 01473 794506
4.8
Excellent
2K reviews
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Rory was extremely helpful when buying…
Rory was extremely helpful when buying walking boots for my husband and myself. He was happy to fetch several sizes/styles and gave us advice on the different makes. We came away happy with our our purchases
August 29, 2026
Unprompted review
Reply from GO Outdoors - Ipswich
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Denise was incredibly helpful when I…
Denise was incredibly helpful when I was choosing my trainers. She was kind, patient and very knowledgeable, taking the time to help me find the right pair. Excellent customer service—thank you, Denise!
August 27, 2026
Unprompted review
Reply from GO Outdoors - Ipswich
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
I came here about a month maybe 2 ago…
I came here about a month maybe 2 ago and got helped by Rory helped me and a friend find some good hiking shoes and back packs for us. Very hard worker and great service.
July 14, 2026
Unprompted review
Reply from GO Outdoors - Ipswich
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Got what we needed ahead of a camping…
Got what we needed ahead of a camping trip, lots of help from Rory whilst choosing walking boots, thank you.
August 23, 2026
Unprompted review
Reply from GO Outdoors - Ipswich
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Buying new walking boots from a huge…
Buying new walking boots from a huge range can be a bit complex, but Ashley made it really easy. He's a very experienced walker and climber so his advice on what's important is excellent. Great service.
August 23, 2026
Unprompted review
Reply from GO Outdoors - Ipswich
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Ipswich
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Matt was very helpful and informative.
Matt was very helpful and informative.
August 19, 2026
Unprompted review
Reply from GO Outdoors - Ipswich
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Very friendly and helpful staff
Very friendly and helpful staff, good selection of items.
August 18, 2026
Unprompted review
Reply from GO Outdoors - Ipswich
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Great service
Really impressed with the service and knowledge of Isobel in the footwear section. She was very helpful and patient and was also lovely to the Guide Dog puppy I am currently looking after.
Thank you.
Helen and Brett 🐾
August 8, 2026
Unprompted review
Reply from GO Outdoors - Ipswich
Hi,
Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.
Best Wishes
Go Outdoors Customer Care Team
Exceptionally impressed with Rory
Exceptionally impressed with Rory, who was managing a busy floor on his own but took the time to help me choose the right trail shoes. He gave excellent advice and was happy to go-back and forth to the store on my many requests for size changes, brand and model options. Joined as a member as I will be back!
August 16, 2026
Unprompted review
Reply from GO Outdoors - Ipswich
Hi,
Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.
Best Wishes
Go Outdoors Customer Care Team
Can’t fault staff at the Ipswich store…
Once again staff at the Ipswich store were brilliant.
My card had lapsed by a day or two, and Matt on the tills made the process of renewal quick seamless and straight forward, meaning I can continue to make purchases at great discounted prices.
Thanks again
July 28, 2026
Reply from GO Outdoors - Ipswich
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Great customer service
Great customer service, Celeste and Roxie super helpful and polite, quickly won over my grumpy toddler while I was trying on new trainers and kept him well entertained, also price matched for me to a competitor.
August 15, 2026
Unprompted review
Reply from GO Outdoors - Ipswich
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Go Outdoors Customer Care Team
Matt was very polite and gave us all…
Matt was very polite and gave us all the information we needed about the membership and the product.
August 14, 2026
Unprompted review
Reply from GO Outdoors - Ipswich
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Good visit
Good visit, managed to get what we needed and Matt was very helpful sorting out our membership.
July 31, 2026
Unprompted review
Reply from GO Outdoors - Ipswich
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
I placed an order on the 1st of August…
I placed an order on the 1st of August to be told it would take 3-5 working days, I rang the Ipswich store on 7th of August to be told it was still in the lorry, the reason I ordered it early is because my son was go travelling on Wednesday 12th August, I was told I could purchase a bag, today is now 13th August, I am Still waiting for an email/ phone call regarding the bag, so I ended up buying another bag for my son on Sunday on 8th August, so now it results in me being out of pocket by £55, that’s £25 on the bag I ordered on 1st August & £ 30 for the bag on Sunday 8th August, it might not sound a lot of money to most people, but when you are on a budget, I’ve had no communication whatsoever from Go Outdoors, as a big company you were quick enough to take my money, but your not quick enough to deliver my product or even return my money,
I certainly won’t be shopping here again & I certainly won’t be recommending your company to anyone
August 5, 2026
Reply from GO Outdoors - Ipswich
Thank you for taking the time to share your feedback.
We are sorry to hear about the delays with your order and the lack of communication you experienced throughout this process.
We appreciate how frustrating this must have been, particularly as you ordered the bag in advance for your son's travels and ultimately had to purchase an alternative at additional cost. This is not the standard of service we aim to provide, and we understand your disappointment.
We can see that you have been in contact with our customer care team who have parcel has been lost in transit and a refund has been issued. Please do allow 3-5 working days for this to show in the account.
Kind regards
Go Outdoors Customer Care Team
Great range of products & staff really…
Great range of products & staff really helpful.
August 5, 2026
Reply from GO Outdoors - Ipswich
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Great experience at Go Outdoors in…
Great experience at Go Outdoors in Ipswich just now. I only needed some tent pegs. First a member of staff directed me to where they were; then at the checkout Matt went on to explain the savings if I become a member. Glad I did. Left the store happy.
August 12, 2026
Unprompted review
Reply from GO Outdoors - Ipswich
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Great customer service
The staff were extremely helpful and informative. An absolutely stress free shopping trip.
August 11, 2026
Unprompted review
Reply from GO Outdoors - Ipswich
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Helpful staff
Helpful staff, good selection. Dani and Nicole on the shoe section. Knowledgeable and helpful
August 7, 2026
Unprompted review
Reply from GO Outdoors - Ipswich
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
Customer service was great
Customer service was great. Rory we so helpful with choosing my walking boots. Matt on the till was great too, chced hi the right size. Both very helpful and friendly.
August 5, 2026
Unprompted review
Reply from GO Outdoors - Ipswich
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
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