GO Outdoors - Kingston Reviews 

Very helpful and friendly.
I needed to return a damaged item bought online and sent out via courier.
Shannon delivered a great customer experience.
Thank you.

Our family are going for a camping and we can check out all the gear in person with the great assistance from the staff there.

Robin was extremely helpful and very knowledgeable. We got a great pair of walking boots. The staff at the front desk were also very helpful. Great customer focus. We will be back. Thank you

I went into the Kingston store and it's such a large store! I eventually made my way to the back where one goes to click and collect, and I was collecting 2 of those low deck chair things for picnics etc
There was nobody at the back at that desk, empty, not a should, so I waited and waited (with a slightly injured ankle the long walk to the front of the shop seemed daunting so thank goodness for a very helpful other customer who eventually made their way to same desk. And a number of minutes later I was able to collect my items.
Why was there no way of contacting the seriously far away front desk for a customer? It means I might go to another Go Outdoors next time, but not at this location: DISAPPOINTING!
The chairs are okay though.

Order online. Collected same day. Confusing signage in store for collection point, but otherwise great

Helpful, friendly staff. Was attended to very promptly.

Good range of products, competitive pricing and very helpful service

The staff at the store in Kingston was great.

I had a product that didn't come up to expectation and the entire team at Go Outdoors Kingston were absolutely fantastic in helping me resolve the issue and find an alternative. Particular shout out to Shannon and the site manager who helped me resolve my issue quickly. They were fantastic.

My daughter and I visited Go Outdoors Kingston. We need to buy a number of items including hiking boots for my daughter's 2 week trek trip. Iris helped us in the store with number of items. She was not only helpful but also knowledgeable and advised us on items. Go outdoors is a a great place for all items relating to hiking. And special thanks to Iris for her help.

Super service couldn’t get any better

Efficient, knowledgeable and polite

Friendly assistance from Molly who very patiently answered my questions and was in no way pressurising to make a sale - which is why she ended up with one the next day when I came back!

Shannon and Robin were super helpful - when you go to a specialist retailer, you want experience and advice. They gave it. Very grateful to Robin for him helping choose the right things and give tips for D of E.

Tiffany was very knowledgeable about tents and very helpful when it came to us choosing that and getting everything we needed for our first camping trip! When there weren’t items on the shelves she went down to the storage and carried them up. At check out we were served by Iris who was really lovely and patient!

Jayden was an excellent assistant going above and beyond the normal service expected to ensure we were able to purchase the items we wanted. Made our trip to Kingston worth while and he deserves recognition for his excellent service.

Great range of products and very helpful staff in the Kingston shop. The member prices are often equivalent to normal prices on line but I’m happy to buy in store at these prices. One item I bought on line - small camping table was rubbish quality so I returned- but I guess you get what you pay for. I bought a slightly more expensive one which is great.

My son is going on a camping trip and as someone who has never been camping myself, I went into GO Outdoors with a list and absolutely no clue what I needed. The staff were incredibly helpful from the moment I asked for assistance. A lady on the shop floor quickly called for help on her walkie-talkie and Michael came to assist me. He was knowledgeable, patient and helped me find everything on my list.
At the checkout, Shannon was also fantastic. She explained the membership pricing options clearly and gave helpful advice so I could make the best choice.
Overall, it was a great shopping experience with friendly, knowledgeable staff who went above and beyond to help. Thank you, GO Outdoors! 😊

I went to buy a few things for a hiking / cycling trip in the Swiss mountains yesterday.
I was very impressed with the service, and learned a lot from Yaz, who helped me with choosing the right clothing and equipment. I was impressed that she was focusing fully on understanding my needs and recommended against most expensive options when other brands offered better quality.
I felt looked after and very well supported in choosing the right things to buy — and learned a lot even after doing a thorough research online.