Had to return some hiking shoes that had started falling apart after 6 months. Maria was extremely helpful. She patiently assisted us trying about 10 other pairs on. Instead of replacing we upgraded.... See more
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See what reviewers are saying
We visited the Kingston store enquiring about lightweight camping chairs, and we were shown quite a few by a staff member. He was incredibly knowledgeable and really helped us decide which ones. We've... See more
Company replied
I recently visited go outdoors Kingston and found all the staff extremely helpful ! I purchased walking boots amongst other items ! The boots were slightly tight ! So returned for bigger size ! T... See more
Company replied
Good value for exactly what we wanted, especially with a blue light card that supports all our emergency services and volunteers! Sacha and Shannon were really helpful and had the knowledge to help u... See more
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Company details
About GO Outdoors - Kingston
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
3-5 Thames Street, KT1 1PH, Kingston upon Thames, United Kingdom
- 0208 102 0142
4.7
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Reply from GO Outdoors - Kingston
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Great electric camping fridge/freezer
Great electric camping fridge/freezer - performed perfectly for our trip. Helpful staff at Go Outdoors in Kingston when we went to pick up (ordered via Click & Collect). Every time I go in there I am amazed by the range of outdoor activities they cover, and just how much stock they fit in - they may not cover all the top brands but they have all the basics at good prices...
July 22, 2026
Reply from GO Outdoors - Kingston
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
I reckonmend this shop to my son and…
I reckonmend this shop to my son and son inlaw as they needed to buy all camping equipment.
The person behind the till was polite and helpful. But one staff member was talking about the three young girls being loud , he said someone needs to kill them kids . Yes the kids were excited about going camping the 2 year old was loud . The son inlaw spent over 500 pounds . To have staff treat people like this is disgusting. I think his name was rob he had long hair .
August 5, 2026
Unprompted review
Reply from GO Outdoors - Kingston
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
First shopping experience at Go Outdoors
Plenty of choices, excellent service and great prices.
July 28, 2026
Reply from GO Outdoors - Kingston
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Excellent selection of hiking shoes and boots.
Went to check out the large range of hiking shoes/boots in the Kingston store. Dales helped with some hiking shoes suggestions. He was helpful and friendly. Top marks for Dale.
August 4, 2026
Unprompted review
Reply from GO Outdoors - Kingston
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
Very helpful and friendly.
Very helpful and friendly.
I needed to return a damaged item bought online and sent out via courier.
Shannon delivered a great customer experience.
Thank you.
August 2, 2026
Unprompted review
Reply from GO Outdoors - Kingston
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Get everything in 1 place with great value
Our family are going for a camping and we can check out all the gear in person with the great assistance from the staff there.
August 1, 2026
Unprompted review
Reply from GO Outdoors - Kingston
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Great store for outdoor gear
Robin was extremely helpful and very knowledgeable. We got a great pair of walking boots. The staff at the front desk were also very helpful. Great customer focus. We will be back. Thank you
July 30, 2026
Unprompted review
Reply from GO Outdoors - Kingston
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Terrible customer service.
I went into the Kingston store and it's such a large store! I eventually made my way to the back where one goes to click and collect, and I was collecting 2 of those low deck chair things for picnics etc
There was nobody at the back at that desk, empty, not a should, so I waited and waited (with a slightly injured ankle the long walk to the front of the shop seemed daunting so thank goodness for a very helpful other customer who eventually made their way to same desk. And a number of minutes later I was able to collect my items.
Why was there no way of contacting the seriously far away front desk for a customer? It means I might go to another Go Outdoors next time, but not at this location: DISAPPOINTING!
The chairs are okay though.
July 3, 2026
Reply from GO Outdoors - Kingston
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Order online
Order online. Collected same day. Confusing signage in store for collection point, but otherwise great
July 20, 2026
Reply from GO Outdoors - Kingston
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Kingston
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Kingston
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Kingston
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Great customer service
I had a product that didn't come up to expectation and the entire team at Go Outdoors Kingston were absolutely fantastic in helping me resolve the issue and find an alternative. Particular shout out to Shannon and the site manager who helped me resolve my issue quickly. They were fantastic.
July 17, 2026
Unprompted review
Reply from GO Outdoors - Kingston
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement.
Kind regards,
Go Outdoors Customer Care Team
Go Outdoors Kingston
My daughter and I visited Go Outdoors Kingston. We need to buy a number of items including hiking boots for my daughter's 2 week trek trip. Iris helped us in the store with number of items. She was not only helpful but also knowledgeable and advised us on items. Go outdoors is a a great place for all items relating to hiking. And special thanks to Iris for her help.
July 13, 2026
Unprompted review
Reply from GO Outdoors - Kingston
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Super service couldn’t get any better
Super service couldn’t get any better
July 9, 2026
Unprompted review
Reply from GO Outdoors - Kingston
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Kingston
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Shannon thank you for your help
July 5, 2026
Unprompted review
Reply from GO Outdoors - Kingston
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Helpful and patient
Friendly assistance from Molly who very patiently answered my questions and was in no way pressurising to make a sale - which is why she ended up with one the next day when I came back!
July 1, 2026
Unprompted review
Reply from GO Outdoors - Kingston
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Shannon and Robin were super helpful
Shannon and Robin were super helpful - when you go to a specialist retailer, you want experience and advice. They gave it. Very grateful to Robin for him helping choose the right things and give tips for D of E.
June 30, 2026
Unprompted review
Reply from GO Outdoors - Kingston
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
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