The staff were incredibly helpful and accommodating. Tom in particular was very knowledgeable, patient and helpful with our daughter when she was choosing and trying hiking boots. He didn't rush us at... See more
Company replied
Location
Switch locationLaunceston Retail Park, Hurdon Road, PL15 9DJ Launceston, GB
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See what reviewers are saying
We are regular local customers. There shop is fairly well stocked and we bought many outdoorsy things for school residentials, general family walks, and camping. There was this one time only when a ca... See more
Company replied
Looking for waterproof walking boots for husband, very helpful lady assisted with sizes. Store very tidy with a lot of choice, served at the till by Emilia who reactivated our membership checked boot... See more
Company replied
We went in to each buy walking boots. Mandy was very friendly, knowledgeable, helpful and patient, whilst we both tried on various sizes and styles until we found the right pair each. She made our vis... See more
Company replied
Company details
About GO Outdoors - Launceston
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Launceston Retail Park, Hurdon Road, PL15 9DJ, Launceston, United Kingdom
4.9
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Reply from GO Outdoors - Launceston
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Launceston
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Outstanding knowledge
Was shopping u store and once again the staff were amazing with helping me select my camping equipment I must say megs was so helpful
July 6, 2026
Unprompted review
Reply from GO Outdoors - Launceston
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Visited Launceston branch
Visited Launceston branch for walking shoes for me and shorts for my wife. Kayleigh was very helpful and had good product knowledge that helped me with my selection. Jack on check-out was also a pleasure to deal with. All in all a great shopping experience.
July 4, 2026
Unprompted review
Reply from GO Outdoors - Launceston
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
Charlene was extremely helpful in…
Charlene was extremely helpful in finding the right pair of hiking boots for my daughter.
July 5, 2026
Unprompted review
Reply from GO Outdoors - Launceston
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Served by Sally.
Served by Sally and her colleague. Both were excellent. Very knowledgeable and helpful.A1.
July 4, 2026
Unprompted review
Reply from GO Outdoors - Launceston
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Served today by Emilia
Served today by Emilia , very polite and pleasant, wish more shop staff were like her 10/10
July 4, 2026
Unprompted review
Reply from GO Outdoors - Launceston
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
We needed a tent in a hurry following a…
We needed a tent in a hurry following a storm wrecking our existing one on holiday.
We ordered online and it was ready to collect in 4 hours
June 26, 2026
Reply from GO Outdoors - Launceston
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Thankyou Char
Thankyou Char, at launceston today , really helpful , great customer service , got everything i needed , see you again soon .
July 3, 2026
Unprompted review
Reply from GO Outdoors - Launceston
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
A warm happy welcome on arrival.
A warm happy welcome on arrival.
Asked if they could help in any way .
No pressure on buying anything but Charlene was very patient when I was deciding on which foot wear to purchase , enjoying a friendly entertaining chat with me and my family , love their attitude in this store and service on payment with Kayleigh, double checking everything was ok ! Thanks girls .
June 29, 2026
Unprompted review
Reply from GO Outdoors - Launceston
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Amazing service customer service from…
Amazing service customer service from Fred and Jack.
June 28, 2026
Unprompted review
Reply from GO Outdoors - Launceston
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
First of all I have to thank Jack and a member of staff on the floor .
First of all I have to thank Jack for his services, issue was I bought a wind breaker x 2. When I come to open the second one it had been used and someone had put it back for re sale or possibly came from manufacturing.
Jack sorted everything else and couldn’t be more nice . Thanks Jack .
Regards
The lad from Padstow
Also the other assistant with the Glasses and hair do lol spot on both of you .
See you soon ⭐️
June 28, 2026
Unprompted review
Reply from GO Outdoors - Launceston
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Excellent service from Jack
Excellent service from Jack, couldn’t have been more helpful with our issue with caravan/car electric adaptor. Really helpful Thankyou
June 28, 2026
Unprompted review
Reply from GO Outdoors - Launceston
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Friendly informed customer service
Jack and Polly whete superb from start to finish🤙👍
June 27, 2026
Unprompted review
Reply from GO Outdoors - Launceston
Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.
Kind Regards
Go Outdoors Customer Care Team
Polly was very helpful and…
Polly was very helpful and knowledgeable. She immediately understood our needs and helped us find the right product. Thank you polly.
June 25, 2026
Unprompted review
Reply from GO Outdoors - Launceston
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Excellent service from Kayleigh who…
Excellent service from Kayleigh who showed me many different makes and styles of walking shoes/trainers and gave unbiased advice. Finally decided on Merrell Moab for style and comfort.
Highly recommend Go Outdoors Launceston.
June 15, 2026
Unprompted review
Reply from GO Outdoors - Launceston
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Return faulty tent
Return faulty tent. Walk out with replacement in 10 minutes with no aggro. A few simple questions and off we went with no fuss. Staff very helpful.
June 13, 2026
Unprompted review
Reply from GO Outdoors - Launceston
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Always everything I need for a great…
Always everything I need for a great adventure and was served by a lovely lady on the till who knew her products, was interested and very professional - thank you as always!
June 12, 2026
Unprompted review
Reply from GO Outdoors - Launceston
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Helpful Staff
Charlene was really helpful and helped me find exactly what I was looking for.
June 8, 2026
Unprompted review
Reply from GO Outdoors - Launceston
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Launceston Go Outdoors new camping equipment
I visited this store to look at Berghaus camping kitchen and storage units plus some pegs and sim and other bits. I was served by Jack who had the patience of a saint. Demonstrating exactly how the equipment was assembled and then packed away allowing me to make sure I could do this when camping for the first time in 40 years. Tom then carried all the gear to my car and helped stack it in. I joined as a member and I think the helpfulness of the staff was 100%. I will be back for more I am sure thank you.
May 29, 2026
Unprompted review
Reply from GO Outdoors - Launceston
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
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