GO Outdoors - Leeds Reviews 

2,091
TrustScore 5 out of 5

4.9

York Road, LS9 9AA Leeds, GB


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See what reviewers are saying

Rated 1 out of 5 stars

You failed to acknowledge a single dumbell was delivered when you sell as a pair. Nobody contacted me from submitting an online form about half delivery. I had to ring to discuss and it was the stor... See more

Rated 5 out of 5 stars

Jimmy was a great help full of knowledgeable advice. He knew what he was talking about and provided a great experience shopping at Go Outdoors. He was kind, personable and humorous; I will definitely... See more

Company replied

Rated 5 out of 5 stars

I chose to go in store because I needed to find out about my size and what the trainers felt like;afterall what you see online doesn't always represent your needs. Matt, from the York road shop in LS... See more

Company replied

Rated 5 out of 5 stars

1st Festive Camping Trip. Lewis was really helpful and provided us with useful information on which tent would work for my daughter and friends first festival camping trip. We aren't a camping famil... See more

Company replied


Company details

  1. Camping Store
  2. Activewear Store
  3. Bicycle Store
  4. Climbing Club
  5. Horseback Riding Service
  6. Running Store

About GO Outdoors - Leeds

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Written by the company

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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1-star

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4.9

All reviews

(2,091)

35,238 reviews in the last 12 months

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Rated 5 out of 5 stars

Apart from 2 x online refunds due to…

Apart from 2 x online refunds due to stock count not updating.
I went in store and had an amazing experience. I purchased everything I needed in store.

Im most likly not going to use the website in the future.

January 22, 2026
GO Outdoors - Leeds logo

Reply from GO Outdoors - Leeds

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Lovely customer service from Amy

Amy was polite, friendly and very helpful sorting out a new card for me without me having to ask for one. Store was clean, tidy and well stocked.

February 4, 2026
Unprompted review
GO Outdoors - Leeds logo

Reply from GO Outdoors - Leeds

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Fabulous customer service

Fabulous customer service, especially Amy on the checkout helped me massively in ordering online too. I will definitely return here for shopping.

February 4, 2026
Unprompted review
GO Outdoors - Leeds logo

Reply from GO Outdoors - Leeds

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great advice and a good selection of walking boots

We went into Go Outdoor Leeds for a pair of walking boots for my son. The sales assistant (Lewis) was extremely helpful and not only gave us advice on the best boots but also helped in securing a discount as my son is a student. Could not ask for better service - thank you Go Outdoors & Lewis

October 24, 2025
Unprompted review
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Reply from GO Outdoors - Leeds

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Reed was great in helping with the purchase of my Scarpa rangers

Spoke to a guy named Reed. He was super helpful when deciding what boots to buy, he gave lots of advice on what boots would be appropriate for my needs when it came to sizing and durability and gave his own opinion on what pair would be best suited. Very happy with the service and will be coming back again.

January 30, 2026
Unprompted review
GO Outdoors - Leeds logo

Reply from GO Outdoors - Leeds

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Walking boots

I needed specific help with walking boots and was fortunate to be served by Lewis. He was friendly, knowledgeable and patient. I found the right pair of Merrells.

January 29, 2026
Unprompted review
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Reply from GO Outdoors - Leeds

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Lewis was helpful and found what we…

Lewis was helpful and found what we needed straight away

January 27, 2026
Unprompted review
GO Outdoors - Leeds logo

Reply from GO Outdoors - Leeds

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Had three wrong size birthday presents

Had three wrong size birthday presents, bought in Sheffield store. Went to local branch Leeds, guy on till sends me to appropriate section, pre informs assistant who quickly finds appropriate size for all three. Back to till quickly sorted, service was EXCEPTIONAL! Thanks

January 26, 2026
Unprompted review
GO Outdoors - Leeds logo

Reply from GO Outdoors - Leeds

Thanks for the 5 star review.

We hope your next experience with us is as good as this one.

Thanks again
Go Outdoors Customer Care Team

Rated 4 out of 5 stars

Good variety

Good variety of brands, sizes and prices. Only criticism is how the receipt breaks down the discount. We returned to the shop to ask for clarification on a deal which was showing a different percentage discount on every item on the receipt. They needn’t over complicate things.

November 30, 2025
Unprompted review
GO Outdoors - Leeds logo

Reply from GO Outdoors - Leeds

Hi,

Thanks for taking the time to leave us a 4 star review. We appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Good choice and service.

Millie was very helpful, and very polite.

January 24, 2026
Unprompted review
GO Outdoors - Leeds logo

Reply from GO Outdoors - Leeds

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Very helpful assistant who explained…

Very helpful assistant who explained the different rucksacks and liners. She also helped pack my bag at the till

January 24, 2026
Unprompted review
GO Outdoors - Leeds logo

Reply from GO Outdoors - Leeds

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Weber BBQ

Purchased a Weber BBQ, staff couldn’t have been more helpful even unboxed it in store so I could see before buying then carried it out to the car for me 10/10

January 20, 2026
Unprompted review
GO Outdoors - Leeds logo

Reply from GO Outdoors - Leeds

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

We came back to Go Outdoors because I'd…

We came back to Go Outdoors because I'd successfully bought a pair of walking boots last year, and now my husband needed a new pair. Lewis was so helpful, listening to my husband's concerns about how he was always apprehensive about purchasing any footwear because of arthritis, etc. Lewis explained the difference between walking shoes and walking boots, about the materials used in the construction and then suggested a make we'd not heard of before. Having marched the length of the shop and back, my husband declared that they fitted, gave great support and didn't rub the Achilles heel - an important condition of purchase. We bought them. He's never purchased footwear so quickly. All thanks to Lewis.

January 19, 2026
Unprompted review
GO Outdoors - Leeds logo

Reply from GO Outdoors - Leeds

Thanks for the 5 star review.

We hope your next experience with us is as good as this one.

Thanks again
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Lewis was very helpful

Lewis was very helpful, thank you!

January 18, 2026
Unprompted review
GO Outdoors - Leeds logo

Reply from GO Outdoors - Leeds

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great advice from Lewis

Great advice from Lewis who patiently brought me lots of pairs of shoes to try until I found the right fit. Always a pleasure to shop here. I always find the staff friendly, helpul and knowledgable.

January 18, 2026
Unprompted review
GO Outdoors - Leeds logo

Reply from GO Outdoors - Leeds

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great visit to Leeds Go Outdoord

We visited today for a pair of walking trainers, Lewis in the Leeds store was very helpful and knowledgeable about the different styles and makes. A great purchase can’t wait wear them!

January 18, 2026
Unprompted review
GO Outdoors - Leeds logo

Reply from GO Outdoors - Leeds

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

I needed a light pair of ladies walking…

I needed a light pair of ladies walking boots with ankle support for a forth coming trek.
Lewis was very helpful and pointed me to a good pair of boots quick were reasonably priced. Thank you

January 17, 2026
Unprompted review
GO Outdoors - Leeds logo

Reply from GO Outdoors - Leeds

Thanks so much for the 5 star review.

We're pleased you got the support you needed and for taking the time to review us here.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Lewis made everything easy to find and…

Lewis made everything easy to find and and stored our things behind the desk to we could continue to shop freely, brilliant Custer service

January 8, 2026
Unprompted review
GO Outdoors - Leeds logo

Reply from GO Outdoors - Leeds

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Lewis was great

Lewis was great, really helpful and stored all of our stuff so we could continue shopping easily. Great employee

January 8, 2026
Unprompted review
GO Outdoors - Leeds logo

Reply from GO Outdoors - Leeds

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Amazing store!

Had 2 great experiences visiting this store and was helped by jimmy who had great expert and first hand knowledge to help me to get everything I needed for camping. I would extremely recommended shopping here and will be returning again thanks to their great customer service.

December 31, 2025
Unprompted review
GO Outdoors - Leeds logo

Reply from GO Outdoors - Leeds

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Go Outdoors Customer Care Team

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