Jimmy was a great help full of knowledgeable advice. He knew what he was talking about and provided a great experience shopping at Go Outdoors. He was kind, personable and humorous; I will definitely... See more
Company replied
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I chose to go in store because I needed to find out about my size and what the trainers felt like;afterall what you see online doesn't always represent your needs. Matt, from the York road shop in LS... See more
Company replied
I attended Leeds York road shop. I haven’t been for a couple of years what has gone from a well run shop is now abysmal. Customer service zero. I won’t be using that premises anymore I would close it... See more
Company replied
1st Festive Camping Trip. Lewis was really helpful and provided us with useful information on which tent would work for my daughter and friends first festival camping trip. We aren't a camping famil... See more
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Company details
About GO Outdoors - Leeds
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
York Road, LS9 9AA, Leeds, United Kingdom
- 01135 325903
4.9
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Brilliant service today from Lewis
Brilliant service today from Lewis, helped me find the trail shoes I was looking for and happy to let me try on any others :)
August 5, 2026
Unprompted review
Reply from GO Outdoors - Leeds
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Don't often write reviews so this tells…
Don't often write reviews so this tells you how happy I am with the service received today.
After a weekend with a new air tent (1st time using) returning back in the afternoon after a day out we found one of the air beams burst. No ideal with 2x 3 year olds.
Lauren G took the time to listen And sympathyised, helped replace the product Hassel free. Thank you
August 5, 2026
Unprompted review
Reply from GO Outdoors - Leeds
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
First time buying walking shoes - highly recommend
Was served by Mike when buying some walking shoes. As a complete beginner I didn’t know where to start but he gave expert advice with no pressure whatsoever. And did well to manage a few customers at the same. Happy with my purchase. Would highly recommend with no reservations.
July 31, 2026
Unprompted review
Reply from GO Outdoors - Leeds
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Extremely disappointed to receive a…
Extremely disappointed to receive a parking fine after spending over two hours in your shop and spending a significant amount of money. I would expect some kind of facility for people to enter their registrations if this is the case.
*Updated to two* simply because the charge has been rescinded - but there should be a provision to prevent this from happening in the first place.
June 26, 2026
Unprompted review
Reply from GO Outdoors - Leeds
Thank you for taking the time to leave your review regarding your recent visit to our store.
We are sorry to hear that you have received a parking fine after visiting one of our stores. We have contacted you via the email address provided to gather more information so that this can be investigated further for you. Please check your inbox shortly for our email.
We look forward to hearing from you.
Kind regards
Go Outdoors Customer Care Team
Replacement sandals
The sandals were just as expected, arrived within a couple of days & am really pleased with the quality.
July 27, 2026
Reply from GO Outdoors - Leeds
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Overall great experience
Overall great experience! Mike in particular provided us with so much knowledge when looking for walking boots. Excellent service.
August 3, 2026
Unprompted review
Reply from GO Outdoors - Leeds
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Jimmy is the man to go to people
Jimmy is the man to go to people, we came get a tent for our muslim peace walk for humanity & he has shown that humanity is better when we worked togehter, as we are from newcastle (Gordies), i would like to say thank you & Go on Jimmy son, waye aye.
August 2, 2026
Unprompted review
Reply from GO Outdoors - Leeds
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Thank you jimmy and colleagues for your…
Thank you jimmy and colleagues for your excellent service, I truly appreciate the level of effort and respect you showed us today, we had a beautiful experience buying our tents and accessories for our peace walk we are taking part in
August 2, 2026
Unprompted review
Reply from GO Outdoors - Leeds
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Jimmy and his colleagues was a top man…
Jimmy and his colleagues was a top man when we went to buy our tent for our peace walk, he showed lots of respect and we loved him. Thanks jimmy!
August 2, 2026
Unprompted review
Reply from GO Outdoors - Leeds
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Lewis helped us get the right shoes for…
Lewis helped us get the right shoes for my 5 year old. Made it more pleasant to shop.
August 1, 2026
Unprompted review
Reply from GO Outdoors - Leeds
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Very knowledgeable staff
I don't usually write a review but Lewis was fantastic today when I came into store looking for walking boots. His knowledge was second to none. I took his advise and bought the mammut boots. Thrilled with them.
July 31, 2026
Unprompted review
Reply from GO Outdoors - Leeds
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Lewis was amazing I’m doing three peaks…
Lewis was amazing I’m doing three peaks and he was super helpful getting me my shoes last minute
July 31, 2026
Unprompted review
Reply from GO Outdoors - Leeds
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Lewis was very helpful and friendly
Lewis was very helpful and friendly. We felt welcome as soon as we had entered the store. My husband needed some hiking boots, pretty much ASAP for a hike on Sunday! Lewis recommend some decent hiking boots and we are very happy with his excellent customer service. Thank you.
July 30, 2026
Unprompted review
Reply from GO Outdoors - Leeds
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Thanks Matt for your expertise!
Thanks Matt for your great expertise and helping out to choose the best hiking shoes for Iceland! I had best experience wearing them! Thank you!!
June 20, 2026
Unprompted review
Reply from GO Outdoors - Leeds
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Great experience
Great experience! Lewis served us and he was really friendly! Had lots of knowledge and gave good recommendations!
July 29, 2026
Unprompted review
Reply from GO Outdoors - Leeds
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Great place to shop
I was served by Lewis, top man who really looked after us. Would definitely recommend going outdoors again.
July 29, 2026
Unprompted review
Reply from GO Outdoors - Leeds
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Fab knowledge and advice from Mike
Had a really good experience with Mike, he was very knowledgeable about walking boots and gave me some really helpful information and advice
July 27, 2026
Unprompted review
Reply from GO Outdoors - Leeds
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Amazing Customer Service
Give Rhiann a raise for having to deal with incompetent customers (i.e me)
We had numerous issues with payment (our problem) not go outdoors. Spend around 30 mins trying to resolve them and thankfully we did. Rhiann remained patient and sympathetic to the situation. Not once made to feel like a burden.
Rhiann is a superstar and made our first experience with Go Outdoors a super one - credit to your organisation.
July 27, 2026
Unprompted review
Reply from GO Outdoors - Leeds
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Really useful trip to Go Outdoors…
Really useful trip to Go Outdoors yesterday. Lewis helped my friend and I figure out which walking boots suited our needs! He was incredibly helpful and knowledgable, thanks so much again for your help! 2 happy customers
July 26, 2026
Unprompted review
Reply from GO Outdoors - Leeds
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
I had a great experience at GO Outdoors…
I had a great experience at GO Outdoors Leeds today. Rhiann was professional, friendly, and provided top-notch customer service.
July 26, 2026
Unprompted review
Reply from GO Outdoors - Leeds
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
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