GO Outdoors - Leeds Reviews 

2,091
TrustScore 5 out of 5

4.9

York Road, LS9 9AA Leeds, GB


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Rated 1 out of 5 stars

You failed to acknowledge a single dumbell was delivered when you sell as a pair. Nobody contacted me from submitting an online form about half delivery. I had to ring to discuss and it was the stor... See more

Rated 5 out of 5 stars

Jimmy was a great help full of knowledgeable advice. He knew what he was talking about and provided a great experience shopping at Go Outdoors. He was kind, personable and humorous; I will definitely... See more

Company replied

Rated 5 out of 5 stars

I chose to go in store because I needed to find out about my size and what the trainers felt like;afterall what you see online doesn't always represent your needs. Matt, from the York road shop in LS... See more

Company replied

Rated 5 out of 5 stars

1st Festive Camping Trip. Lewis was really helpful and provided us with useful information on which tent would work for my daughter and friends first festival camping trip. We aren't a camping famil... See more

Company replied


Company details

  1. Camping Store
  2. Activewear Store
  3. Bicycle Store
  4. Climbing Club
  5. Horseback Riding Service
  6. Running Store

About GO Outdoors - Leeds

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Written by the company

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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4.9

All reviews

(2,091)

35,134 reviews in the last 12 months

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Rated 5 out of 5 stars

Mike was fantastic and helped us pick…

Mike was fantastic and helped us pick the right gear for us. Really appreciated his input, he gave us genuine advice and showed genuine care and attention to our needs.

Every store needs a Mike

April 30, 2026
Unprompted review
GO Outdoors - Leeds logo

Reply from GO Outdoors - Leeds

Hi,

Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.

Thanks again for shopping with us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Was given some stellar advice and…

Was given some stellar advice and support from Richard and Mike. What a lovely couple of lads!

April 30, 2026
Unprompted review
GO Outdoors - Leeds logo

Reply from GO Outdoors - Leeds

Thanks so much for the 5 star review.

We're pleased you got the support you needed and for taking the time to review us here.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Matt and Jacob were the best

Matt and Jacob were the best, helped me find a great pair of hiking boots and gave me heaps of advice on the best pair for my hike. Big upps to the team, especially Matt and Jacob.

April 28, 2026
Unprompted review
GO Outdoors - Leeds logo

Reply from GO Outdoors - Leeds

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

I went to the Leeds Store to buy DofE kit

I went to the Leeds Store to buy my son's bronze Duke of Edinburgh expedition kit. Lucy served me, and she was amazing, and she made a daunting experience pleasant. She also had great knowledge about the clothing required. It really helped that she had experience by participating in the expedition in the past. Thank you.

April 25, 2026
Unprompted review
GO Outdoors - Leeds logo

Reply from GO Outdoors - Leeds

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Fabulous store

I visited Go Outdoors in Leeds to buy all the kit needed for a trip to Peru and the Incha trail. The store had everything I wanted with a great range. All the staff were amazing with a special mention for Jimmy. His customer service was exceptional and he patiently helped me choose everything with great knowledge. Can’t recommend enough and ask for Jimmy if you visit.

April 24, 2026
Unprompted review
GO Outdoors - Leeds logo

Reply from GO Outdoors - Leeds

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Josh was very helpful :)

April 24, 2026
Unprompted review
GO Outdoors - Leeds logo

Reply from GO Outdoors - Leeds

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

I was looking for a running bag/belt to…

I was looking for a running bag/belt to carry my gels and bits for the London Marathon. Jimmy and the staff were extremely helpful, I found what I was looking for which I'm sure will do me well on the run in a few days time. Thanks team.. 👌🏻👍🏻

April 24, 2026
Unprompted review
GO Outdoors - Leeds logo

Reply from GO Outdoors - Leeds

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Just wanted to thank Mike for all his…

Just wanted to thank Mike for all his help and advise with purchasing a jacket & a hiking bag for my son. He went above & beyond to give us some excellent advise, which we certainly needed . The whole team were friendly. Was a pleasure to visit the store.

April 22, 2026
Unprompted review
GO Outdoors - Leeds logo

Reply from GO Outdoors - Leeds

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Mike helped me loads for d of e…

Mike helped me loads for d of e shopping and a funny fella. Very experienced and explained everything.

April 21, 2026
Unprompted review
GO Outdoors - Leeds logo

Reply from GO Outdoors - Leeds

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Nice staff and good service.

Matt was approachable, friendly and very helpful.

April 21, 2026
Unprompted review
GO Outdoors - Leeds logo

Reply from GO Outdoors - Leeds

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Amy and Rich were super helpful in…

Amy and Rich were super helpful in finding the write ground protector sheet for my tent when it wasn’t available.

April 21, 2026
Unprompted review
GO Outdoors - Leeds logo

Reply from GO Outdoors - Leeds

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great sales assistant

Amy encouraged me to become a member, cost £5. Then with membership and Blue Light card I saved £60 off my purchases

April 17, 2026
Unprompted review
GO Outdoors - Leeds logo

Reply from GO Outdoors - Leeds

Hi,
5 star reviews are important to us and reviews like this help us establish that we're going in the right direction.

Thanks for shopping with us.

Kind Regards
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Matt at Go Outdoor York Road, Leeds

Matt served me. I explained I’m walking up Snowden in June and needed help getting kitted out with what I need to stay warm and dry. He was very helpful and knowledgeable and gave me great advice. Highly recommend him.

April 19, 2026
Unprompted review
GO Outdoors - Leeds logo

Reply from GO Outdoors - Leeds

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Really great experience in store

Really great experience in store. Lucy was friendly, knowledgeable, and took the time to understand what we were looking for. She made some suggestions we hadn’t even considered, which were really helpful. Excellent customer service thanks

April 18, 2026
Unprompted review
GO Outdoors - Leeds logo

Reply from GO Outdoors - Leeds

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

We got a very good value dmm harness

We got a very good value dmm harness. Very nice staff! Would recomend ⭐️⭐️⭐️⭐️⭐️

April 18, 2026
Unprompted review
GO Outdoors - Leeds logo

Reply from GO Outdoors - Leeds

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Sometimes it isn’t about what you’ve spent…

Sometimes it isn’t about what you’ve spent but what you’ve saved that makes you a customer! I want to say a massive thanks to the young gent Luke on fishing, he saw me walking around and start chatting to me, showing me where everything was when I believe he clocked on I was in fact wanting to fish on the river at Kirkstall. At the point he realised he kindly explained to me that it’s closed season and if caught fishing I would receive a hefty fine and potentially would have my gear taken off me. I have only just come back to the UK from many years living in France and I totally forgot about the close season. You might not have gotten any money from me this time but the honesty and integrity Luke showed to me knowing I would leave the store not buying anything has certainly made you my go to now for when the rivers open up.

April 17, 2026
Unprompted review
GO Outdoors - Leeds logo

Reply from GO Outdoors - Leeds

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Thank you Mike!

Amazing experience from the minute we walked in. Partner and I went in like a deer in headlights looking for walking boots. Mike was beyond helpful, so incredibly knowledgeable and he helped us picked the perfect pair of boots and socks to go with them. Nothing was too much trouble and we ended up spending two hours walking round picking all our camping equipment to go with our new boots. Can’t fault the staff or store, already said we’d be back next weekend to get the few final bits and more recommendations from Mike for a good cafe and pastry out near the Dales! Thank you so much, from two now slightly more knowledgeable people armed with everything we need for a fantastic weekend in gods back garden!

April 16, 2026
Unprompted review
GO Outdoors - Leeds logo

Reply from GO Outdoors - Leeds

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

a knight in shining armour!!!

not really a review writer but i visited your Leeds store yesterday and was served by a very fine knowledgeable young man called Sam, he was very courteous and patient with me as he helped me purchase a metal detector for me to enjoy in retirement, he guided me through the tech and helped me make the correct purchase, even bought some extras, thank you Sam 5 star service.

April 15, 2026
Unprompted review
GO Outdoors - Leeds logo

Reply from GO Outdoors - Leeds

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Walking boots

There I was, armed with a flask and sandwiches, essentials for when my hubby is choosing walking boots. I’d just got settled for the day when Lewis appeared. What a friendly, helpful and knowledgeable member of staff you have. Within 15mins we were heading to the till. Lewis recommended the perfect pair of boots. Thank you Lewis for your superb service.

January 1, 2026
Unprompted review
GO Outdoors - Leeds logo

Reply from GO Outdoors - Leeds

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great item great service

Great item great service, thanks

April 6, 2026
GO Outdoors - Leeds logo

Reply from GO Outdoors - Leeds

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Go Outdoors Customer Care Team

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