GO Outdoors - Leeds Reviews 

2,091
TrustScore 5 out of 5

4.9

York Road, LS9 9AA Leeds, GB


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Rated 1 out of 5 stars

You failed to acknowledge a single dumbell was delivered when you sell as a pair. Nobody contacted me from submitting an online form about half delivery. I had to ring to discuss and it was the stor... See more

Rated 5 out of 5 stars

Jimmy was a great help full of knowledgeable advice. He knew what he was talking about and provided a great experience shopping at Go Outdoors. He was kind, personable and humorous; I will definitely... See more

Company replied

Rated 5 out of 5 stars

I chose to go in store because I needed to find out about my size and what the trainers felt like;afterall what you see online doesn't always represent your needs. Matt, from the York road shop in LS... See more

Company replied

Rated 5 out of 5 stars

1st Festive Camping Trip. Lewis was really helpful and provided us with useful information on which tent would work for my daughter and friends first festival camping trip. We aren't a camping famil... See more

Company replied


Company details

  1. Camping Store
  2. Activewear Store
  3. Bicycle Store
  4. Climbing Club
  5. Horseback Riding Service
  6. Running Store

About GO Outdoors - Leeds

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Written by the company

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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4.9

All reviews

(2,091)

35,035 reviews in the last 12 months

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Rated 5 out of 5 stars

I am a student who plans to go abroad…

I am a student who plans to go abroad with Camps International in just a few weeks ! I was served today by Lucy who greatly helped me in explaining what equipment would be best suited. I really appreciated the support and her own experience and I would really recommend Go Outdoors. The customer service is great !

May 31, 2026
Unprompted review
GO Outdoors - Leeds logo

Reply from GO Outdoors - Leeds

Hi,

Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.

Thanks again for shopping with us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Mike was a brilliant helping choosing…

Mike was a brilliant helping choosing some new gear. Very helpful, and knowledgeable.

May 28, 2026
Unprompted review
GO Outdoors - Leeds logo

Reply from GO Outdoors - Leeds

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Thank you

Lucy was an absolute life saver with helping finding DofE equipment, amazing service made our visit a blast.

May 30, 2026
Unprompted review
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Reply from GO Outdoors - Leeds

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Mike was exceptionally helpful in the…

Mike was exceptionally helpful in the shoe department! Thank you ☺️

May 28, 2026
Unprompted review
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Reply from GO Outdoors - Leeds

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Had great help at the weekend -needed…

Had great help at the weekend -needed to get my son kitted out for D of E. Mike gave expert advice on walking boots and was so patient. Richard knew everything about camping gear and fitting rucksacks correctly - what the most important things to get are. He was very patient too. And Millie helped us swap the wrong sized boots that we brought last week so thank you to her too.

May 24, 2026
Unprompted review
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Reply from GO Outdoors - Leeds

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Jimmy at Go Outdoors on York Road was…

Jimmy at Go Outdoors on York Road was very friendly and helpful, which made shopping a great experience.

May 22, 2026
Unprompted review
GO Outdoors - Leeds logo

Reply from GO Outdoors - Leeds

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

The helper Mike

Our helper was a person named Mike he was very helpful and helped us with every problem we had he even continued further to give his own experiences which helped us even further

May 20, 2026
Unprompted review
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Reply from GO Outdoors - Leeds

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Clean store ,

Clean store ,
Polite , friendly , helpful staff .
Lauren at the till was very cheerful and a credit to the store

May 18, 2026
Unprompted review
GO Outdoors - Leeds logo

Reply from GO Outdoors - Leeds

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

We had amazing experience in the…

We had amazing experience in the Outdoors on York Road, all the staff was friendly and welcoming. The store had so many amazing stuff, not a member but I’ll be signing up for one now. Was looking for a light weight waterproof jacket and so many to choose from. Got what we wanted and at a great price too. The staff member who served us was a girl called Lauren. She was lovely and welcoming and fantastic customer service skills. Thank you

May 18, 2026
Unprompted review
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Reply from GO Outdoors - Leeds

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Go-to store for Machu Pichu prep

We visited the store to plan for our upcoming Machu Picchu trip. Admittedly, I am a novice in these preparations, so our visit was to get some ideas.
Lewis was extremely knowledgeable in helping us decide the best hiking material for the trip.
Top man!

May 13, 2026
Unprompted review
GO Outdoors - Leeds logo

Reply from GO Outdoors - Leeds

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

helpful and informative

Matt was helpful and informative without being overbearing. He helped me find a good quality, comfortable pair of boots which I’m very happy with. Thank you :)

May 12, 2026
Unprompted review
GO Outdoors - Leeds logo

Reply from GO Outdoors - Leeds

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great store I was helped by Matt in…

Great store I was helped by Matt in footwear, top guy, very helpful, great service

May 12, 2026
Unprompted review
GO Outdoors - Leeds logo

Reply from GO Outdoors - Leeds

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent service and wide range of products

We were met by a lovely young lady (called Amy, we found out later) who was extremely helpful and went out of her way to sort out a problem we had when trying to pick up rucksacks for Triplet Grandsons (so different colours were needed and 1 hadn’t arrived)! Very professional! 🥰

May 12, 2026
Unprompted review
GO Outdoors - Leeds logo

Reply from GO Outdoors - Leeds

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

First visit in years

It’s years since I’ve set foot in Go Outdoors but my son is doing his Duke of Edinburgh awards and this prompted us to go in.
The place is huge and has everything you need…..and more!
We were left to look around but when needed help we met a member of staff called Lauren. She’d done her DofE and knew exactly what we needed. She gave great advice and wasn’t at all pushy trying to sell us things we didn’t need.

Overall a brilliant experience and will definitely return ☺️

April 23, 2026
Unprompted review
GO Outdoors - Leeds logo

Reply from GO Outdoors - Leeds

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent advice and service today

Excellent advice and service today. Looking for guidance with hiking boots for our daughter who's training for the 3 peaks and Mike was extremely helpful, explaining pros and cons of a wide variety of makes and models. We are experienced ourselves but his knowledge was brilliant, on both boots and socks. Thanks.

May 10, 2026
Unprompted review
GO Outdoors - Leeds logo

Reply from GO Outdoors - Leeds

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great range of quality products

Great range of quality products at competitive prices. Only gripe is that often not all sizes are available in the item you like best and you have to choose an alternative just to get the right fit.

May 9, 2026
Unprompted review
GO Outdoors - Leeds logo

Reply from GO Outdoors - Leeds

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Bought a tent

Bought a tent with the help of the store manager Richard..sound guy and knowledgeable/helpful. Don't normally leave reviews but special shout out to him. Thanks

May 9, 2026
Unprompted review
GO Outdoors - Leeds logo

Reply from GO Outdoors - Leeds

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Very attentive staff.

April 30, 2026
GO Outdoors - Leeds logo

Reply from GO Outdoors - Leeds

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Mike at York road go out doors was…

Mike at York road go out doors was amazing and friendly. Helped us out a lot with our purchase, so much so I bought 2!

May 6, 2026
Unprompted review
GO Outdoors - Leeds logo

Reply from GO Outdoors - Leeds

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great shopping experience

Great fully stocked shop when I visited. Matt on the shop floor was extremely helpful and knowledgeable. Online shopping doesn’t hold a candle to a visit to an actual shop when it comes go outdoors.

May 2, 2026
Unprompted review
GO Outdoors - Leeds logo

Reply from GO Outdoors - Leeds

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

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