Bought a pair of black Craghopper lightweights, a new product because they were lined so warmer for winter wear. Helpful, polite sales assistant showed me to a cubicle to try them on. Good fit so I bo... See more
Company replied
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See what reviewers are saying
I’ve been building up my long distance camping gear set, and Steph & Jenny have been a fantastic help in advising me on kit, giving me feedback from other buyers and getting the most out of my purchas... See more
Company replied
This is a difficult one to grade as the Leek store were absolutely spot on. Jenny was above and beyond helpful. However, Jenny and I discovered that other stores do not take data protection seriousl... See more
Rory, Steph and Katie were brilliant. They offered me nonsense advice and step by step instruction on how to wash my walking jacket with the Nikwax i had purchased. Many thanks, folks - just what i ne... See more
Company replied
Company details
About GO Outdoors - Leek (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
34 Derby Street, ST13 5AB, Leek, Staffordshire, United Kingdom
- 01538 712731
4.9
Excellent
254 reviews
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We were assisted today in the Leek…
We were assisted today in the Leek store by Alan. He was very friendly, knowledgeable and helpful. We would recommend anyone to shop in this store. Great choice, prices and availability. Thank you Alan :-) ps We love our his and hers walking boots 🥾🥾
November 4, 2023
Unprompted review
Reply from GO Outdoors - Leek (Express)
Estimado,
¡Gracias por tus comentarios!
¡Te deseamos un buen día!
Cordiales Saludos,
Servicio al cliente de JD Sports
Very helpful service and good quality…
Very helpful service and good quality products and good savings
October 26, 2023
Reply from GO Outdoors - Leek (Express)
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Good service
Jenny was very pleasant and helpful and the price was
good.
October 23, 2023
Unprompted review
Reply from GO Outdoors - Leek (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Male assistant very pleasant and…
Male assistant very pleasant and knowledgeable.
Also I like my purchase
October 10, 2023
Reply from GO Outdoors - Leek (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
There are no Tec/breathable base layer…
There are no Tec/breathable base layer clothing...vests...sort or long-sleeved . This is in spite of my many requests in the store from early in the year to the present time !! Each time.. the blame for no stock being put on the area manger not ordering ! or stock not being delivered !
Something needs to change to improve the range of stock. I & others have had to buy our outdoor clothing from other retailers out of Leek...
October 5, 2023
Unprompted review
Reply from GO Outdoors - Leek (Express)
Good Evening
Thank you for taking the time to write a review.
I am so sorry to hear that you faced a negative experience with our service.
Hope this hasn't disheartened you from shopping with us again in the future.
Thanks,
Anthony,
Go Outdoors Online Review Team
Happy Feet
Visited the store after my walking boots gave up their last walk. with my soggy feet in toe, Rachel painstakingly went through every pair of waterproof boots they had in my size finding just the rite fit and comfort for my needs. She was witty, patient & very knowledgeable thank you very pleased with my purchase, knowing my next walk my feet will be very happy
September 30, 2023
Unprompted review
Reply from GO Outdoors - Leek (Express)
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Order in shop for delivery there
Order in shop for delivery there. Arrived within a few days. Bit confusing as kept getting messages from DHL telling when they were delivering, gave impression it was to my address when in fact it was to the shop as expected. Not very clear from the DHL point of view and of little point sending to me! GoOutdoors not an issue.
September 22, 2023
Unprompted review
Reply from GO Outdoors - Leek (Express)
Good Evening,
Thank you for taking the time to write a review.
I am so sorry to hear that you faced a negative experience with our service.
Hope this hasn't disheartened you from shopping with us again in the future.
Thanks,
Anthony,
Go Outdoors Online Review Team.
Excellent little store
After visiting the leek store for a new waterproof jacket before a hike on the roaches. We were helped buy Jenny who went through all of the options and advised us on the best products for walking and not getting too hot. She was very informative and knew her stuff. She told us she had worked in the shop since leaving school, you could really tell the passion she has. What a great experience would 100% recommend if in the area
September 17, 2023
Unprompted review
Reply from GO Outdoors - Leek (Express)
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Excellent service
Excellent service from Jenny, and my Go Outdoors card gave me a fantastic discount on the sandals I bought.
September 7, 2023
Unprompted review
Reply from GO Outdoors - Leek (Express)
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Well looked after
September 3, 2023
Reply from GO Outdoors - Leek (Express)
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Very helpful,polite and speedy service
Very helpful,polite and speedy service. Jenny served us and explained about the membership too
August 23, 2023
Unprompted review
Reply from GO Outdoors - Leek (Express)
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Great service
Bought two coats from this store and found the staff very helpful and considerate.we were on holiday from bournemouth and id reccomend this store for good quality products and great service.
August 25, 2023
Reply from GO Outdoors - Leek (Express)
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Manager at Leek Express Go Outdoors was so helpful!
Went into the Leek Express store in Staffs without intending to buy anything. Manager Rachel was incredibly helpful and knowledgeable - nothing was too much trouble. Ended up buying 3 excellent fleeces, and two outdoor waterproof coats. One was identical to the fantastic one I'd been wearing for the last 20 years and had given up finding a replacement for. The other was very practical but in fashionable poker dots!. Rachel was amazing - if you are in Leek you should visit this Go Outdoors store!
August 2, 2023
Unprompted review
Reply from GO Outdoors - Leek (Express)
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Amazing Shelagh
A shop run by fantastic people who genuinely care, reserved items online for festival, was rather last minute.com. The real star here is Shelagh though, fantastic customer service, couldn’t do enough for me. Even an hour after I had been in the shop I was having a drink on the high street. Shelagh must have just finished her shift, but she stopped to make sure I had everything and then stood chatting about festivals and concerts she has been to. I have never experienced amazing customer service like this before. Shelagh obviously cares about her job, her customers and shows a genuine interest. Thanks Shelagh ☺️
August 22, 2023
Unprompted review
Reply from GO Outdoors - Leek (Express)
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Trainers great buy
Trainer’s great buy great value great experience in shop very good staff
August 11, 2023
Reply from GO Outdoors - Leek (Express)
Hi D Podmore,
I appreciate you taking the time to leave us this review.
I am pleased to hear that you had a pleasant shopping experience on your recent visit to one of our stores.
We hope to see you again soon.
Kind regards,
Moeen,
GO Outdoors Online Reviews Team.
10/10 for customer service. Leek Express shop
10/10 for customer service.
Leek store, Rectified an order and saved me a fortune by helping me sign upto go outdoor. I was that annoying customer that came in just before closing. They went above an beyond for me. Thanks again
August 5, 2023
Unprompted review
Reply from GO Outdoors - Leek (Express)
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Extremely helpful lady who helped me re…
Extremely helpful lady who helped me re sizing all with a lovely smile.
August 2, 2023
Reply from GO Outdoors - Leek (Express)
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Alyce was very patient with me and very…
Alyce was very patient with me and very helpful too. I’m really pleased with my shoes that l purchased yesterday. Great staff at the Leek store. So thanks once again Sue & Alyce, you’re both a great credit to Go Outdoors!
August 3, 2023
Unprompted review
Reply from GO Outdoors - Leek (Express)
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
What I wanted was in stock
What I wanted was in stock. Not pestered by staff but helped when required.
July 30, 2023
Reply from GO Outdoors - Leek (Express)
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Staff very helpful at the leek store…
Staff very helpful at the leek store and friendly too
July 28, 2023
Reply from GO Outdoors - Leek (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
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