GO Outdoors - Lincoln Reviews 

2,607
TrustScore 5 out of 5

4.8

Former Dunelm Mills, Outercircle Road, LN2 4LA Lincoln, GB


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See what reviewers are saying

Rated 5 out of 5 stars

We came to Go Outdoors as have a camping trip planned next weekend. We ended up buying a table and air mattress which both appear great! When paying, we were asked if we wanted to join the go outdo... See more

Company replied

Rated 5 out of 5 stars

Great service yet again at GOOudoors Lincoln. Stan was incredibly helpful and the shelves are always fully stocked giving lots of options to consider.

Company replied

Rated 4 out of 5 stars

Ordered 3 Items: 2 chairs and 1 storage unit. Arrived at the campsite, went to build the storage unit, and half the components were missing!! --- ADDITIONAL INFORMATION Go Outdoors Linco... See more

Company replied

Rated 4 out of 5 stars

I went to Lincoln Go Outdoors to get advice about comfortable walking shoes. James couldn't have been more helpful & patient- I tried several pairs! He was friendly & seemed genuinely interested in us... See more

Company replied


Company details

  1. Camping Store
  2. Activewear Store
  3. Bicycle Store
  4. Climbing Club
  5. Horseback Riding Service
  6. Running Store

About GO Outdoors - Lincoln

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Written by the company

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Contact info

  • Former Dunelm Mills, Outercircle Road, LN2 4LA, Lincoln, United Kingdom

  • 01522 214001

4.8

Excellent

TrustScore 5 out of 5

3K reviews

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4.8

All reviews

(2,607)

35,496 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Donna was lovely!

Donna was lovely! She was very patient and helpful in my choice if approach shoes. Thankyou

March 18, 2026
Unprompted review
GO Outdoors - Lincoln logo

Reply from GO Outdoors - Lincoln

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Good product at a good price

Good product at a good price. Ben at Lincoln was very helpful in finding what I was looking for. Thank you.

March 3, 2026
Unprompted review
GO Outdoors - Lincoln logo

Reply from GO Outdoors - Lincoln

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Was helped get some boots by Donna

Was helped get some boots by Donna. She was really friendly and knowledgeable and I came away with a really comfortable pair of boots that I’m very happy with

March 12, 2026
Unprompted review
GO Outdoors - Lincoln logo

Reply from GO Outdoors - Lincoln

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

I was served by a young male called…

I was served by a young male called Lewis. who helped me marvellously choose some walking boots for my own grandson who is coming up to 14. I have no idea really what is best for younger generation, and Lewis helped me ably, offering his own advice based on his age group, and also on the the benefits of certain products. there was a great selection of boots available, and also walking socks and everything else one might need.

March 7, 2026
Unprompted review
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Reply from GO Outdoors - Lincoln

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Helpful staff

The staff were friendly and helpful.

March 1, 2026
GO Outdoors - Lincoln logo

Reply from GO Outdoors - Lincoln

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

We received a lot of help and friendly…

We received a lot of help and friendly assistance from Charlotte, when purchasing our items.
Thank you.

March 7, 2026
Unprompted review
GO Outdoors - Lincoln logo

Reply from GO Outdoors - Lincoln

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

The staff where very helpful we where…

The staff where very helpful we where served today by James and Samantha

March 7, 2026
Unprompted review
GO Outdoors - Lincoln logo

Reply from GO Outdoors - Lincoln

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Served by Evan and Samantha at Lincoln

Served by Evan and Samantha at Lincoln. Super friendly and helpful.
Became a club member, and bought 4 more items then came in for (caravan cover)
Will definitely be back, and recommend a visit.

March 4, 2026
Unprompted review
GO Outdoors - Lincoln logo

Reply from GO Outdoors - Lincoln

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Patient

Patient, helpful and understanding, thank you Donna. Choosing the right hiking shoes for our sons D of E wasn't going to be easy, he gets easily overwhelmed but we weren't rushed or pressured, making his experience that bit better.

March 1, 2026
Unprompted review
GO Outdoors - Lincoln logo

Reply from GO Outdoors - Lincoln

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Walked in to ladies jackets at £15. What value. Bought walking shoes

Walked in to ladies jackets at £15.
Peter Storm brilliant value and quality. Bought one every size available.
Dave served me a proper outdoor man.
No pressbut dead on service. Bought new walking shoes.
Thank you Dave

March 2, 2026
Unprompted review
GO Outdoors - Lincoln logo

Reply from GO Outdoors - Lincoln

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

I was served by Josh in the footwear…

I was served by Josh in the footwear section, he was professional and helpful. Thank you.

February 28, 2026
Unprompted review
GO Outdoors - Lincoln logo

Reply from GO Outdoors - Lincoln

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Rated 1 out of 5 stars

Awful customer service

Was interested in buying a tent from you, found out it was only at a few shops so I called the shop & they said that there maybe a way to get the tent to my local shop , but they would call head office & let me know, no call came so I rang back, I was asked to ring the next week as no response had come back yet to them. Still no answer from anyone in my next call & still waiting.

February 15, 2026
GO Outdoors - Lincoln logo

Reply from GO Outdoors - Lincoln

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service

Thanks again for your time,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Very welcoming staff - great discounts for Members

Very welcoming staff, who assisted when buying walking shoes. Great discounts for Members - nice setting too.

February 8, 2026
GO Outdoors - Lincoln logo

Reply from GO Outdoors - Lincoln

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Dofe Shopping

We were shopping for dofe items for my expedition and the person who helped was Fenton. He was very helpful and guided us through everything very happy!!

February 28, 2026
Unprompted review
GO Outdoors - Lincoln logo

Reply from GO Outdoors - Lincoln

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

My daughter and I travelled from Newark…

My daughter and I travelled from Newark to Lincoln Go Outdoors. I had never been before and as I have a caravan, was really looking forward to it. I wasnt disappointed. It was huge lol
The shop was lovely and warm. Very clean and tidy. Every item was set out and labelled well. We only did 1 section of the shop and was there 2 hours lol
Any queries we had while browsing, The lovely Owen was on hand to advise. He found me the greatest bargain half price fridge and Im thrilled with it. We bought some great items. We got everything we went for, and more lol
Owen served us at the till and was so helpful. He sorted out a membership for us so we got the discounts. The shop expects Blue Light Discount of which my daughter has a card due to being a support worker. We got 30% off our total cost and saved £233. Owen advised that as we had been there a good while, that he made a note of my daughters Registration as the shop doesnt own the land and youre only allowed a 2 hour stay in the carpark. I am disabled so quite slow and definitely needed longer than that. Owen carried some of our items to the van which was really helpful of him. All in all it was a lovely afternoon and we got some fab items. I definitely recommend this shop and will be returning x

February 24, 2026
Unprompted review
GO Outdoors - Lincoln logo

Reply from GO Outdoors - Lincoln

Thanks so much for the 5 star review.

We're pleased you got the support you needed and for taking the time to review us here.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Give this lady a raise!

I visited the Lincoln store simply to collect a parcel, but ended up having one of the most unexpectedly enjoyable experiences I’ve had in a shop. Zan, one of the employees there, is an absolute asset to the team. She’s incredibly knowledgeable, friendly, and genuinely helpful, and she introduced me to the world of travel backpacks in a way that really opened my eyes.
She took the time to walk me through the differences between brands and what each backpack is actually designed for. It might sound like a small thing, but as someone who travels frequently, this was genuinely useful information that I’ll carry with me when making my next purchase. I’ve already got my eye on one!
I’ll definitely be returning to the store and seeking Zan out when I’m ready to buy. Zan, if you’re reading this, thank you so much for your help today, and I hope you have an amazing time at the ABBA night!

February 25, 2026
Unprompted review
GO Outdoors - Lincoln logo

Reply from GO Outdoors - Lincoln

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great service by Donna

Great service by Donna. Needed new walking boots and she was most helpful

February 24, 2026
Unprompted review
GO Outdoors - Lincoln logo

Reply from GO Outdoors - Lincoln

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Successful shopping trip!

Went to Go Outdoors Lincoln for walking boots and shoes, and was served by the very helpful Claire, who kindly gave advice and brought out several boxes until we found the right ones. A great shopping experience- many thanks!

February 24, 2026
Unprompted review
GO Outdoors - Lincoln logo

Reply from GO Outdoors - Lincoln

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Go Outdoors Customer Care Team

Rated 1 out of 5 stars

Rude and incompetent staff!

Rude and incompetent staff!
Could not believe the way in which manager tried to get customers attention by saying “oy” at them! The girl on till was sooo slow and took forever to process payment and had an air of rudeness and inferiority about her…dreadful customer service all round. Won’t be shopping there again give me decathalon any day!

February 21, 2026
Unprompted review
GO Outdoors - Lincoln logo

Reply from GO Outdoors - Lincoln

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service

Thanks again for your time,
Go Outdoors Customer Care Team

Rated 4 out of 5 stars

Bought new walking boots

Bought new walking boots . Donna was very friendly , efficient and helpful.

February 22, 2026
Unprompted review
GO Outdoors - Lincoln logo

Reply from GO Outdoors - Lincoln

Hi,

Thanks for ticking 4 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

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