GO Outdoors - Liverpool (Express) Reviews 

Helpful staff in Liverpool branch. I was served by Emma.

Excellent customer service from Emma M, very reasonable prices and more importantly, excellent stock levels.

Very friendly and knowledgeable staff, helpful and supportive will definitely call back to this city centre store, a very enjoyable experience,

Another excellent example of brilliant customer service from the team at the Liverpool express store. Thanks to James, Eddie and Paul

Come in with my dog looking for a dpg walking coat expecting to be in and out, I have on so mich weight so there for ended up trying on a few different types. a lovely girl helped me choose one was very patient with me. I felt uncomfortable over my weight situation but felt comfortable around her and judged
Very happy with the coat I purchased thank you fot becoming dog friendly

Called into the Liverpool store by Liverpool central station. Great service from the team and gave us all options to purchase the water proof trousers we required

Eric and Emma were both very helpful. Eric assisted my husband with us buying a waterproof. Eric then called upon Emma when he Eric was unable to give us directions to a tourist spot in Liverpool. Emma gave us precise directions and we were able to find our destination with ease. Thank you for going above and beyond Eric and Emma!

The helpful service that I received when looking for a particular jacket. This was from Paul and Eddie. Nothing was too much trouble to find what I was looking for. It made my shopping experience a pleasure.

While on holiday, I purchased a Berghaus jacket due to the forecast predicting rain. At the counter, I politely asked the shop assistant if she could cut the tags off so I could wear it straight away. Her response was unexpectedly sharp, telling me to wait until after the transaction had gone through.
I completely understand the need for caution in retail and the potential for misuse, but the tone and manner left me feeling quite uncomfortable—as though I was being treated with suspicion rather than as a valued customer. What made the experience more disappointing was that I didn’t even receive a simple “thank you” or “goodbye” after the purchase.
A little courtesy goes a long way, and unfortunately, this interaction took away from what should have been a pleasant and straightforward shopping experience. My experience from shopping at the store in Arndale, Manchester couldn’t have been more different and the staff were lovely, helpful and very friendly.

James at Go Outdoors in Liverpool was extremely helpful when I went in to buy walking boots. I was in there ages trying on a number of different pairs and he was very knowledgeable and patient. I have size 12.5 feet and find it tricky to find shops that stock my size so was very impressed that Go Outdoors had large sizes for all the shoes/boots I looked at. Thank you, James, for all your help.

Eddie told me where the umbrellas were and came over to help me, reading the labels and finding out the difference between two similar priced brollies. I didn't have much lunchtime left, or my glasses with me and so i was very grateful. Thanks Eddie.

I bought the wrong size in Manchester on Saturday, but was sorted out by Eric and Lea today in Liverpool with a better style and better fit. So happy I had to spend more money on some bargain Peter Storm socks.

Eric was helpful, friendly and gave me the advice and information I wanted to enable me to make my purchase today.

Thanks to Emma N, signed me up to the Club Membership. Got a waterproof jacket for half price. Great value, even better service. Thanks Emma, you were brilliant 😀👍

Good service and advice from all the staff at the Go Outdoors store in Liverpool City Centre. Very pleased with the quality and price of the waterproof trousers that I bought.
Thanks for your help.

Excellent customer service from Eric and Sophia at the Liverpool store.
We were buying various items as a gift for our grandson and Eric was a fantastic help in advising us ,with his friendly and professional manner.
Sophia was very pleasant and attentive. We will be back very soon.

Great deals witch keep us coming back helpful staff plus a good range of products

We got very useful advice on walking poles and other walking equipment. We were pleased with the price of the equipment we bought.

Extremely helpful staff, who went out their way to find the item we wanted. Searched o line for us and Eddie ordered it and arranged delivery to our local store. Thank you Eddie
your help was much appreciated.

Eddie was very helpful taking me to the right part of the store and opening up the changing room etc