Came over for a pair of walking boots, we were served by the extremely knowledgeable Eddie, who helped me find a pair. Explained how much money I'd save by becoming a member and made sure I got the be... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The sales associate James was really helpful answering all of my questions. He was extremely patient as I tried on several jackets (multiple times) while making up my mind. He was knowledgeable and po... See more
We'd like to thank the two "E's" Emma and Eric,for their invaluable help and attention in taking their time and focus choosing our new walking boots. Polite and knowledgeable staff are priceless, a... See more
Company replied
Really good shopping experience today. Emma was super friendly and helpful, answering all our questions and fetching different sizes of boots to try on. She seemed to genuinely care that we made a goo... See more
Company replied
Company details
About GO Outdoors - Liverpool (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
17 Ranelagh Street, L1 1JW, Liverpool, United Kingdom
- 0151 559 1827
4.9
Excellent
853 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Looking for some new walking shoes
Looking for some new walking shoes. The shop staff were attentive and knowledgable and helped me choose the right shoes. At no time did they rush or pressure which was appreciated.
July 15, 2025
Reply from GO Outdoors - Liverpool (Express)
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Liverpool (Express)
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Friendly and helpful staff
Friendly and helpful staff, good range of items and good range of sizes
July 14, 2025
Unprompted review
Reply from GO Outdoors - Liverpool (Express)
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Really Helpful Staff
Helped by a delightful employee named Eddie, and he did a great job! Got me exactly what I was looking for.
July 9, 2025
Unprompted review
Reply from GO Outdoors - Liverpool (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Excellent shopping experience
Bought two camping chairs today ably assisted by ERIC, who is very friendly, helpful, knowledgeable - & entertaining! Very pleased with great discount too. An excellent shopping experience, well done & thank you Eric.
July 2, 2025
Unprompted review
Reply from GO Outdoors - Liverpool (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Very helpful assistant called Sophia
Very helpful assistant called Sophia. Thank you
July 1, 2025
Unprompted review
Reply from GO Outdoors - Liverpool (Express)
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Sophia was very helpful today when I…
Sophia was very helpful today when I was in store looking for hiking boots and a waterproof. Got some good advice about the boots and she also made sure I got the right size in the waterproof and ordered the colour I wanted. Thanks!
June 28, 2025
Unprompted review
Reply from GO Outdoors - Liverpool (Express)
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Eddie was friendly and helpful
Eddie was friendly and helpful when I went in store looking for a specific item. He helped me find what I needed, pick out the most suitable one for me and even took all the tags off it once I purchased it so I could wear it straight away.
June 18, 2025
Unprompted review
Reply from GO Outdoors - Liverpool (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Stellar Staff
Had great service there today from Eric and a lady (whose name I didn't get).
They were both helpful; assisting me with all my questions and my purchase, and Eric was very friendly and welcoming during checkout.
They've got good people on the team there on Ranelagh Street.
June 17, 2025
Unprompted review
Reply from GO Outdoors - Liverpool (Express)
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Dream team Sophia and Eric
Went into store today and was served by Eric and Sophia. Couldn’t have been more helpful, we are absolutely made up with our new Berghaus tent. Thank you! ☺️
June 16, 2025
Unprompted review
Reply from GO Outdoors - Liverpool (Express)
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Par Excellence
We'd like to thank the two "E's" Emma and Eric,for their invaluable help and attention in taking their time and focus choosing our new walking boots. Polite and knowledgeable staff are priceless, and this is the reason why we shop here including the quality of the product and price checking service.
Would urge everybody to give this store a try first.
June 11, 2025
Unprompted review
Reply from GO Outdoors - Liverpool (Express)
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Fantastic staff
We were looking for thermals for an outdoor concert in Liverpool. Eddie & Eric were absolutely fantastic, helped us find what we needed. They went above and and beyond.
June 6, 2025
Unprompted review
Reply from GO Outdoors - Liverpool (Express)
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Great product and customer service
Quality product available at reasonable price in a welcoming environment with great customer service from knowledgeable and friendly staff
June 3, 2025
Reply from GO Outdoors - Liverpool (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Great customer care
James went out of his way to make sure I got the right sized tops. Thank you
June 4, 2025
Unprompted review
Reply from GO Outdoors - Liverpool (Express)
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Staff were extremely helpful and…
Staff were extremely helpful and informative.
May 9, 2025
Unprompted review
Reply from GO Outdoors - Liverpool (Express)
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
I visited the GO store in Liverpool…
I visited the GO store in Liverpool city centre recently and couldn’t have been more happy with the service I received. I was assisted by Eddie, who I’ve seen before and he was helpful, polite and cheerful. I visit the city centre store quite often and I always get great service. Thanks!
May 30, 2025
Reply from GO Outdoors - Liverpool (Express)
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Good choice of goods and helpful staff
Good choice of goods and helpful staff. Managed to get what I went for. Recommend this store.
May 22, 2025
Reply from GO Outdoors - Liverpool (Express)
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Really good- staff (Paul & Eddie) were…
Really good- staff (Paul & Eddie) were attentive and quick to respond to my request, but were not pressuring or in my way. Good choice of stock.
May 23, 2025
Unprompted review
Reply from GO Outdoors - Liverpool (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Looked after by Paul
Looked after by Paul, really helpful and relaxed attitude to my lack of knowledge about walking stuff!
May 8, 2025
Unprompted review
Reply from GO Outdoors - Liverpool (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Friendly and informed staff
Very helpful and informative staff pointed me in the right direction for my recent purchase for some tent repair equipment
May 7, 2025
Reply from GO Outdoors - Liverpool (Express)
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.