GO Outdoors - Liverpool (Express) Reviews 

853
TrustScore 5 out of 5

4.9

17 Ranelagh Street, L1 1JW Liverpool, GB


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Rated 5 out of 5 stars

Came over for a pair of walking boots, we were served by the extremely knowledgeable Eddie, who helped me find a pair. Explained how much money I'd save by becoming a member and made sure I got the be... See more

Company replied

Rated 5 out of 5 stars

The sales associate James was really helpful answering all of my questions. He was extremely patient as I tried on several jackets (multiple times) while making up my mind. He was knowledgeable and po... See more

Rated 5 out of 5 stars

We'd like to thank the two "E's" Emma and Eric,for their invaluable help and attention in taking their time and focus choosing our new walking boots. Polite and knowledgeable staff are priceless, a... See more

Company replied

Rated 5 out of 5 stars

Really good shopping experience today. Emma was super friendly and helpful, answering all our questions and fetching different sizes of boots to try on. She seemed to genuinely care that we made a goo... See more

Company replied


Company details

  1. Camping Store
  2. Activewear Store
  3. Bicycle Store
  4. Climbing Club
  5. Horseback Riding Service
  6. Running Store

About GO Outdoors - Liverpool (Express)

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Written by the company

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Contact info

  • 17 Ranelagh Street, L1 1JW, Liverpool, United Kingdom

  • 0151 559 1827

4.9

Excellent

TrustScore 5 out of 5

853 reviews

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4.9

All reviews

(853)

35,808 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service from James

This was my first time shopping at Go Outdoors and I was very pleased. James was really helpful and took the time to help me find the right walking shoes. Would definitely recommend.

May 9, 2025
Unprompted review
GO Outdoors - Liverpool (Express) logo

Reply from GO Outdoors - Liverpool (Express)

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Good friendly staff

Good friendly staff who knew what they were doing, cheerful and positive

May 2, 2025
GO Outdoors - Liverpool (Express) logo

Reply from GO Outdoors - Liverpool (Express)

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Thank you Nathan

I’ve recently purchased a Bergen and became a member. I was perusing online and came across the sort of trainer I was looking for and was amazed by the price. I phoned the store and was dealt with in an extremely polite and professional manner. I went to the shop and ordered in store and the gentleman was the same as I had spoken to on the phone. Extremely accommodating and knowledgable on my purchase. Attention to detail outstanding. Many thanks Nathan.

May 4, 2025
Unprompted review
GO Outdoors - Liverpool (Express) logo

Reply from GO Outdoors - Liverpool (Express)

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Helpful staff.excellent price and the…

Helpful staff.excellent price and the product I was looking for

May 2, 2025
GO Outdoors - Liverpool (Express) logo

Reply from GO Outdoors - Liverpool (Express)

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great staff and service…

Friendly patient helpful cheerful staff...couldnt be better.... especially as i just arrived closing time.
(BUT management need a kick. I followed web instructions to find Liverpool Express and its not listed!)

April 28, 2025
Unprompted review
GO Outdoors - Liverpool (Express) logo

Reply from GO Outdoors - Liverpool (Express)

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Faultless service

I was helped by Eric who was faultless. He was patient, thoughtful and very efficient. I didn't feel under any obligation to buy even after 20 mins and he'd fetched the third (or was it fourth) pair of shoes. I did buy and left feeling very impressed with the service, especially as it last thing on a Friday. Thanks Eric.

April 25, 2025
Unprompted review
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Reply from GO Outdoors - Liverpool (Express)

Hi,

Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.

Best Wishes
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Really good shopping experience today

Really good shopping experience today. Emma was super friendly and helpful, answering all our questions and fetching different sizes of boots to try on. She seemed to genuinely care that we made a good choice for us, not just a good sale. Prices and choice were really good too, and additional offers always appreciated.

April 26, 2025
Unprompted review
GO Outdoors - Liverpool (Express) logo

Reply from GO Outdoors - Liverpool (Express)

Hi,

Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.

Thanks again for shopping with us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Liverpool express store

Visited the Liverpool express store earlier to purchase a pair of Salomon trainers. Eddie who served me was very helpful and he is a great credit to the store. He made my visit very easy and I’m thankful for his help.

April 25, 2025
Unprompted review
GO Outdoors - Liverpool (Express) logo

Reply from GO Outdoors - Liverpool (Express)

Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.

Thanks again for shopping with us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Visited the Liverpool store at the…

Visited the Liverpool store at the weekend to buy a rucksack
Eric and Emma have brilliant customer service
I would not go anywhere else for hiking gear as I appreciate the expert advice

April 21, 2025
Unprompted review
GO Outdoors - Liverpool (Express) logo

Reply from GO Outdoors - Liverpool (Express)

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, when checking out I was made aware of the discounts I could receive because I am a DofE participant

April 21, 2025
Unprompted review
GO Outdoors - Liverpool (Express) logo

Reply from GO Outdoors - Liverpool (Express)

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Eddie is the best :)

Eddie could not have been more helpful and friendly - he listened carefully to everything we said we needed and brought it to us, which made everything so much easier. We said we are vegan and do not wear animal products, and he was checking the labels of everything he showed us, very knowledgable and impressive. Thank you!

April 18, 2025
Unprompted review
GO Outdoors - Liverpool (Express) logo

Reply from GO Outdoors - Liverpool (Express)

Hello,

Thank you for clicking on 5 stars, your feedback genuinely matters to us.

I hope your next shopping trip is just as good.

All the best,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

First class service

First class service! I needed a new pair of walking shoes, having tried a few other shops I went into Go Outdoors by Central Station and I was served by Eric, who did a brilliant job. Good advice and guidance given on a wide variety of shoes, I didn't feel rushed and I was very pleased by the price of my selected boots. Thanks Eric! Great service!

April 16, 2025
Unprompted review
GO Outdoors - Liverpool (Express) logo

Reply from GO Outdoors - Liverpool (Express)

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Attentive Sales Staff

I needed to change some 9.5 sized Mendl shoes ordered online for a larger size. The size 10s were too big. Sales assistant ‘Eddie’ was really helpful in getting me a pair of shoes that fitted my slightly wide feet.

April 16, 2025
Unprompted review
GO Outdoors - Liverpool (Express) logo

Reply from GO Outdoors - Liverpool (Express)

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

The person in store was very helpful…

The person in store was very helpful with our purchases

April 14, 2025
GO Outdoors - Liverpool (Express) logo

Reply from GO Outdoors - Liverpool (Express)

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Hiking Boot Purchase

Although the shop is small (Express) there was a decent range of boots to choose from. Thanks to Emma who found the boots I wanted to try on and helped me with my purchase.

April 15, 2025
Unprompted review
GO Outdoors - Liverpool (Express) logo

Reply from GO Outdoors - Liverpool (Express)

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Thank you Eddie!

Thank you Eddie for all the help and advice you gave my dad and I today. You and your colleagues are all so knowledgeable and kind.

April 13, 2025
Unprompted review
GO Outdoors - Liverpool (Express) logo

Reply from GO Outdoors - Liverpool (Express)

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Found exactly what I was looking for…

Found exactly what I was looking for thanks to the very friendly staff.
Eddie and the gang were brilliant and a credit to the company

April 12, 2025
Unprompted review
GO Outdoors - Liverpool (Express) logo

Reply from GO Outdoors - Liverpool (Express)

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great shopping experience today

Great shopping experience today. Eddie was most helpful with sizing and advice regarding my new boots.

April 10, 2025
Unprompted review
GO Outdoors - Liverpool (Express) logo

Reply from GO Outdoors - Liverpool (Express)

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great customer service from Mollie

Great customer service from Mollie. I asked her about becoming a member and how it worked and she was very helpful, (membership seems like a no brainer to me!) I got a great deal on trainers and a coat. Highly recommend 👌

March 29, 2025
Unprompted review
GO Outdoors - Liverpool (Express) logo

Reply from GO Outdoors - Liverpool (Express)

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Eric is the man

Called in having been to another store and the difference in service was very noticeable! Thank you Eric for your help and your pleasant manner.

April 2, 2025
Unprompted review
GO Outdoors - Liverpool (Express) logo

Reply from GO Outdoors - Liverpool (Express)

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

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