GO Outdoors - Loughborough Reviews 

I visited the Loughborough store on the 5th February looking at walking boots.
Monica was extremely helpful and although she had other customers to assist, she was able to take the time to answer my questions, help with choosing the correct fit, and thanks to her I left with a new pair of boots.

I was served by Monica and Henry who both had alot of expertise about various things such as boots and bags. They were extremely helpful and also helped with using vouchers to purchase which I appreciated. Would 100% recommend with absolutely wonderful customer service across the board, thank you!

Huge range of products, competitive prices, easy parking. Friendly, helpful, service from Emily and Alicia.

Emily was very helpful dealing with the various queries we had. The store is well organised with a good range of products.

Purchased several things using the click and collect option from Go Outdoors previously , always pleased with experience. However this time left us wondering .
Online checkout wouldn't accept my Member Card number and eventually had to connect with customer services to get them to sort it out successfully .
Confirmation email stated when the goods had arrived in store an email would be sent for us to collect .
This still hasn't arrived , we went instore three days ago to see if they had been delivered and they were and waiting for us to collect .
What disgruntled us about this was , the parcel had been opened , we questioned this and staff member informed us "The manager had opened it . "
Unbelievable behaviour , all he had to do was look at our order number on the website and find out it was two pairs of walking socks ,( which they sold in store but had not got the size we required in stock ! Hence us ordering on line . )
Initially we accepted this , but on getting home kept questioning WHY he felt he had to see what was inside .

Always a good range of layers and I found what I wanted at a good price! My members card had just expired but quickly renewed by Josh so that’s good for another year so no doubt I’ll be back soon for more kit!

Good fast customer service. Quick and smooth transaction. Shame the tents were not displayed but the weather has been rubbish!

Plenty of parking & variety of products. Knowledge, friendly staff, helpful young chap, who provided advice on waterproof gloves & fab cashier, Meena, who saved me money

I visited go outdoors loughborough and spotted a roof tent that I liked the look of. It was good to see the item before purchasing it,I ordered the tent and porch online and had it delivered,it was fairly easy to assemble and I'm very happy with it,just waiting for the right weekend to use it

I normally go to my store in Loughborough on my motorcycle but because of the weather I decided to try online. It arrived quickly and the sizes were spot on and good quality.

Fantastic knowledge, very helpful, gave plenty of time to ask questions and look at camping products. Massive thanks to Henry and Emily. I recommend Henry to you all!

Nigel

Very helpful staff good selection of foot wear for my picky teenage granddaughter.

Easy too order
Great jacket

Really Nice and Helpful lady named Meena at the tills, helped me and my friends a great amount, very pleased and thankful for her help.

Gareth very helpful, patient, obviously knowledgeable. Thankyou.

Whilst choosing walking footwear the assistant was really helpful and though she seemed to be on her own serving many clients, she was cheerful and happy to help. The till staff are good too

Shop floor staff directed me straight to what I was looking for and the Meena on the till was lovely

Had an issue with a brand new bike that was delivered, was sorted promptly impressed with customer service, all staff are very polite… Tom served me today and did a great job of it.

I was in need of a mudguard for my mountain bike, Tom from the bikes department was a great help. He pointed out to me where to find them and the best bit was, he gave me the advice I needed to get it fitted straight away. 5* for you Tom!!