GO Outdoors - MetroCentre Reviews 

I was browsing for a new tent and the Sandero 4 was on display. Daniel chatted to me about the tent and answered some queries I had straightaway. It was great to be able to view the tent to gauge head height and size. Daniel was very knowledgeable, friendly and helpful. The tent being on sale was a bonus as a member and I got a real bargain.

A great place with very friendly and helpful staff. Thank you James and Josh for your assistance, absolutely brilliant.

Daniel is a great sales man , helped me well with deciding what would be the best hiking boots to meet my needs

Good service but take a minute to get it out the back

Ordered 2 items to collect, received notification that second item was ready to collect. Thought I'd wait until both items were ready before I actually went to collect. Unfortunately I never received a notification for the first item and then both items were refunded as I had not collected.

I was impressed with how helpful your staff are, especially Nicole. She patiently supported me when l came to the Metro centre store with my son, looking for a light waterproof coat. My son is non verbal and autistic and Nicole went out of her way to engage with him in spite of his communication challenges. I rarely experience this in retail, but l wanted you to know that you have a real star ⭐ on your staff.

Went to go outdoors to look at some new hiking shoes for myself and the staff were very helpful and friendly i asked for a couple different shoes in my size and they brought them out and explained differences between them which was very helpful. When paying I was served by Lewi and he was very kind and patient!

The customer service was second to none.
I needed a replacement tent pole and Lewis and James , with their expert knowledge spent 45 mins fixing my existing tent pole saving me a lot of of money. They laid all the poles out on the floor and worked together to piece it together.
Brilliant service.
It is so refreshing to retail workers who are passionate and knowledgeable about their products.
I would highly recommend this shop .

We did not even know there was a GO Outdoors in Gateshead until today. Came in to get some new hiking shoes and we had Daniel help us who was absoutely brilliant! Came out with twp brand new pairs, can't wait to wear them!

I visited today and my kids (and me) loved the colouring station set up.

Shopping with 2 kids is never easy but this was a life saver. I could get what I needed without them saying I’m bored.

Amazing service from the staff as always 🤩

Great experience buying our hiking shoes. Dan was very nice and helpful :)

I visited the store returning a faulty item. James delt with me and also gave me advice on a alternative product. He was knowledgeable, patient and very professional. It was hands down the best customer service ive received for a long time. Thank you James.

Very helpful service on footwear supplied by Josh

These guys are awesome! The store itself (Gateshead Metrocentre) is a really decent size and is very well stocked. I have a tent that ripped at a recent festival and Josh, who served me, was super knowledgeable. We decided the tent probably can't be repaired, but he wasn't pushy at all in terms of selling me another tent. He listened to what I needed and gave me excellent advice. Got some banging hiking boots too after recommendations from a canny lass (I didn't catch her name, apologies).
Will definitely be stocking up there in future!

Only started using recently but was a great experience overall. Easy to take membership purchased online and then use in store. Really reasonable prices aswell with the membership card.

The store staff were helpful and very knowledgeable about the product

James is an asset to the store , knowledgeable and excellent customer service. He went above and beyond. It was so refreshing to go into a store where all the staff were friendly. 100% would recommend

Daniel at store in metro centre Gateshead was really knowledgeable and understanding. I have awkward feet and he suggested different types of trainer that would be good for me and my budget

I was served by izzy today at go outdoors she was amazing and very helpful also very polite great customer service 😁

I've been looking for walking boots for ages, mainly due to my odd shaped feet..... I've tried lots of. places over an extended period of time including LD mountain centre, with no luck. Until I met James at the Metrocentre shop. What a fantastic, knowledgeable and approachable guy. He was so patient and took time to both listen and to explain my different options. I had an idea of what I wanted when I went in and tried on several pairs but James suggested a pair of Meindl and they are perfect. I wouldn't hesitate to recommend him to anyone looking for new boots- he's a real asset to your firm.