Rob was amazing and is a real asset to the Metrocentre branch. He was extremely knowledgeable, personable, and friendly throughout our visit. Nothing was too much trouble, and he went out of his way... See more
Company replied
Location
Switch locationLower Blue Mall, Metrocentre, NE11 9YZ Newcastle, England, GB
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Excellent customer service from Katie who took my phone call and kindly reserved a tent for me to collect recognising my request when I arrived and fetching the tent for me, from Malkys and Lewi servi... See more
Company replied
Daniel was friendly and helpful at discussing my needs around hiking boots. He kept himself busy by attending to stock near us, and did not add any pressure to help us and did so at a respectful dista... See more
Company replied
I was looking for some new walking boots and Andi came over to help me and gave me great advice. He was very helpful and knowledgeable and had no issues with constantly going back and forth to the... See more
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Company details
About GO Outdoors - MetroCentre
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Lower Blue Mall, Metrocentre, NE11 9YZ, Newcastle, England, United Kingdom
4.8
Excellent
352 reviews
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Tom was absolutely superb
Tom was absolutely superb. An extremely knowledgeable chap that was straight to the point and answered all of my questions about a new pair of hiking boots. Thanks mate!
June 4, 2026
Unprompted review
Reply from GO Outdoors - MetroCentre
Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.
Kind Regards
Go Outdoors Customer Care Team
We were served by Daniel today 6/6/2026…
We were served by Daniel today 6/6/2026 we bought two pairs of walking shoes, Daniel certainly knew how to interact with customers
June 6, 2026
Unprompted review
Reply from GO Outdoors - MetroCentre
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Great service from Ellie M
Great experience today in the metrocentre store, served by Ellie M. Very chatty and helpful. Great employee. A credit to the store.
June 5, 2026
Unprompted review
Reply from GO Outdoors - MetroCentre
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Would like to give you a heads up that…
Would like to give you a heads up that you have a couple of outstanding ppl working in your Metrocentre shop ...Daniel Ns Louis are exceptional kind helpful patient know their stuff there always happy to greet you ,we go in the shop because of this atmosphere they create ,we have actually made a bit of a rapport. If we could give them 100 stars we would there an asset to your company ,
Susan and wilf Coles .
June 4, 2026
Unprompted review
Reply from GO Outdoors - MetroCentre
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
We were looking for a specific pair of…Merrell Moab walking shoes
We were looking for a specific pair of walking shoes and served by both Dan and Josh. Both were extremely helpful and knowledgeable, serving us in an efficient friendly manner.
June 3, 2026
Unprompted review
Reply from GO Outdoors - MetroCentre
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Good customer service
A lady called Ellie at the till took time explain what I can save and she’s very cheerful
June 2, 2026
Unprompted review
Reply from GO Outdoors - MetroCentre
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Served by Dan and Evie exceptional…
Served by Dan and Evie exceptional customer service
June 1, 2026
Unprompted review
Reply from GO Outdoors - MetroCentre
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Boots where not even water proofs when…
Boots where not even water proofs when it said they could be not impressed
February 22, 2026
Reply from GO Outdoors - MetroCentre
Hi,
Thanks for taking the time to leave us a 4 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Lewie was incredibly helpful as he…
Lewie was incredibly helpful as he answered all my questions with the best advice, including an amazingly smart way to tie my shoes. I have a world challenge expedition in July and have appreciated all the help and advice and kit that has made me very prepared for this trip from Go OutDoors. I’ve never had such great customer service in my life and this shop will continue to have me as a client when I continue with my other expeditions.
May 29, 2026
Unprompted review
Reply from GO Outdoors - MetroCentre
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Finding a new pair of walking boots.
A young lad called Josh helped me replace my worn pair of merrells walking boots today. He went above and beyond explaining pros and cons of each pair he showed me.
Had he not been there I probably would have bought a pair that really wouldn’t have suited my requirements. It’s quite refreshing to have such kind knowledgable people to help.
I have to say I use the store an awful lot and I have never had a bad experience! There are other stores closer however, I would rather go the distance for a better customer service.
All the staff at the Metrocentre store are an asset to the company.
May 30, 2026
Unprompted review
Reply from GO Outdoors - MetroCentre
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Friendly service
Got everything I was looking for in store and Ellie M on tills was great, spot on customer service thank you.
May 28, 2026
Unprompted review
Reply from GO Outdoors - MetroCentre
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
The store in the Metrocentre Gateshead
The store in the Metrocentre Gateshead. Dan, the assistant who served me was incredibly helpful. The shoes I was looking at weren’t in in my size & he explained to me why, he also. Went the extra mile & suggested other places I could try which might have them. Very helpful, friendly & polite. An asset to the store.
May 25, 2026
Unprompted review
Reply from GO Outdoors - MetroCentre
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Great service from Daniel
Great service from Daniel in the shoe department today! Knowledgeable and efficient!
May 27, 2026
Unprompted review
Reply from GO Outdoors - MetroCentre
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Helpful and knowledgeable staff (Izzy)
Helpful and knowledgeable staff (Izzy)
Pleasant experience
May 16, 2026
Unprompted review
Reply from GO Outdoors - MetroCentre
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Visited today and was impressed by the…
Visited today and was impressed by the helpful staff Tom was especially helpful going in the back to check my size and colour selection Nicole served me at the till and was friendly a pleasure.
May 21, 2026
Unprompted review
Reply from GO Outdoors - MetroCentre
Hi,
Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.
Best Wishes
Go Outdoors Customer Care Team
Fantastic service and really…
Fantastic service and really knowledgeable staff in the hiking boots section. Dan and Josh gave genuine recommendations, took the time to help properly, and there was absolutely no hard sell — just honest advice and great customer service. Really appreciated the help, thanks both!
May 19, 2026
Unprompted review
Reply from GO Outdoors - MetroCentre
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Excellent customer service
Excellent customer service. Tom spent about 20 minutes with us helping us with choosing equipment for my daughter's Duke Of Edinburgh expedition. Patient and knowledgeable.
May 15, 2026
Unprompted review
Reply from GO Outdoors - MetroCentre
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Very happy with what I bought and becoming a member
Both shop and website are packed with outdoor gear, spoilt for choice and so many deals
I will definitely be a lifelong member here
February 12, 2026
Reply from GO Outdoors - MetroCentre
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Always stick with Merrel
Great help and discussion from staff all round - lads on the boots and Ellie on till. Thanks
May 13, 2026
Unprompted review
Reply from GO Outdoors - MetroCentre
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Very helpful and friendly staff
Very helpful and friendly staff, Ellie M was kind and helpful.
May 9, 2026
Unprompted review
Reply from GO Outdoors - MetroCentre
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
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