James is the most professional and pleasant shop assistant I have had the pleasure to meet in the last few months. His knowledge and demeanour are outstanding. If you are buying footwear there is no... See more
Company replied
Location
Switch locationLower Blue Mall, Metrocentre, NE11 9YZ Newcastle, England, GB
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Rob was amazing and is a real asset to the Metrocentre branch. He was extremely knowledgeable, personable, and friendly throughout our visit. Nothing was too much trouble, and he went out of his way... See more
Company replied
Excellent customer service from Katie who took my phone call and kindly reserved a tent for me to collect recognising my request when I arrived and fetching the tent for me, from Malkys and Lewi servi... See more
Company replied
Daniel was friendly and helpful at discussing my needs around hiking boots. He kept himself busy by attending to stock near us, and did not add any pressure to help us and did so at a respectful dista... See more
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Company details
About GO Outdoors - MetroCentre
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Lower Blue Mall, Metrocentre, NE11 9YZ, Newcastle, England, United Kingdom
4.8
Excellent
353 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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I came in to upgrade my walking shoes
I came in to upgrade my walking shoes. Lewi was fantastic; friendly, knowledgable, and ran me through the features of the footwear available. His ability to share the knowledge without being patronising or "sales-like" was great! His passion for offering the correct product - and not necessarily the most expensive product - shone through.
March 7, 2026
Unprompted review
Reply from GO Outdoors - MetroCentre
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
Reply from GO Outdoors - MetroCentre
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Lewis was very helpful with good advice
March 4, 2026
Unprompted review
Reply from GO Outdoors - MetroCentre
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Great place to buy walking boots
Tom is a great ambassador for Go Outdoors, as are those of the team I spoke to over a couple of visits. Knowledgeable and professional. Had a good discussion about the features of different walking boots, keen to know what I was looking for, not pushy at all, but got the sale as we found what I wanted.
February 24, 2026
Unprompted review
Reply from GO Outdoors - MetroCentre
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Tom and Josh made my experience so much…
Tom and Josh made my experience so much better in this shop! Very friendly helpful guys alongside giving the best advice and facts about what products and jackets would suit me best for my trip. Would definitely recommend trying this store out to everyone ☺️
March 2, 2026
Unprompted review
Reply from GO Outdoors - MetroCentre
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Superb service from both Tom and Emma…
Superb service from both Tom and Emma in the purchase of a new coat! Nothing was too much trouble and neither of them were pushy! They were very patient and friendly! Thank you!
February 24, 2026
Unprompted review
Reply from GO Outdoors - MetroCentre
Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.
Kind Regards
Go Outdoors Customer Care Team
All of the staff at Go Outdoors…
All of the staff at Go Outdoors Gateshesd Metro Centre were very welcoming and very helpful.
Big shout out to James who demonstrated real knowledge and expertise when advising me( complete novice ) about footwear for a forthcoming Pilgrimage walk.
Thank you !
February 24, 2026
Unprompted review
Reply from GO Outdoors - MetroCentre
Hi,
We're really pleased to see that you gave us 5 stars here. Feedback on how to improve is important but it's also nice to see full marks.
Thanks again,
Go Outdoors Customer Care Team
Called in to the MetroCentre branch…
Called in to the MetroCentre branch hoping to find a bargain. I had no difficulty finding the down jacket that I had hoped to buy. Ellie on the tills was very helpful with friendly advice and prompt service.
February 21, 2026
Unprompted review
Reply from GO Outdoors - MetroCentre
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Excellent service provided by Daniel
Excellent service provided by Daniel, good quality and good price
February 20, 2026
Unprompted review
Reply from GO Outdoors - MetroCentre
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
I was served by Andi
I was served by Andi, he was fab, very knowledgeable nothing was too much for him. It was a real pleasure and Andi was an excellent ambassador for GO Outdoors.
February 16, 2026
Unprompted review
Reply from GO Outdoors - MetroCentre
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Visited the store today to buy a new…
Visited the store today to buy a new pair of walking shoes. Served by Dan who was very helpful and courteous. Excellent shopping experience!
February 16, 2026
Unprompted review
Reply from GO Outdoors - MetroCentre
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
POOR
Visited Metro Centre Gateshead today and purchased a HIGEAR rechargeable airforce pump - when I got home the 3 nozzles were missing from the box. NOT GOOD ENOUGH STAFF SHOULD
CHECK BOXES AT THE TILL.
February 15, 2026
Unprompted review
Reply from GO Outdoors - MetroCentre
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Reply from GO Outdoors - MetroCentre
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Dan at Go Oufdoors - fantastic service
Dan delivered great service with knowledge and good humour. My shop in the store was a total breeze and I found exactly what I wanted.
February 12, 2026
Unprompted review
Reply from GO Outdoors - MetroCentre
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Great service
I bought hiking boots today. Tom was so helpful and gave me some very handy tips too. Thank you
February 11, 2026
Unprompted review
Reply from GO Outdoors - MetroCentre
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Evie j &Tom were very helpful with my…
Evie j &Tom were very helpful with my choice of walking boot Ive getting a very good deal,Thanks for their help.
February 11, 2026
Unprompted review
Reply from GO Outdoors - MetroCentre
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Great customer service
January 23, 2026
Reply from GO Outdoors - MetroCentre
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Staff were friendly and helpful in…
Staff were friendly and helpful in helping me find the right walking shoe
February 9, 2026
Unprompted review
Reply from GO Outdoors - MetroCentre
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Refused use of changing room
The shop assistant refused to let me use the changing room to try on a jacket stating it was company policy, but you could try on other items of clothing which I found quite frankly unbelievable. He made me feel very uneasy. I will not be rushing back to this store. I will say the lady behind the till was lovely.
February 8, 2026
Unprompted review
Reply from GO Outdoors - MetroCentre
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Andi gave me all the knowledge and help…
Andi gave me all the knowledge and help I needed to purchase my new berghaus walking boots today Great experience definitely go back and look for his advice with next purchase 😊
February 7, 2026
Unprompted review
Reply from GO Outdoors - MetroCentre
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
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