James is the most professional and pleasant shop assistant I have had the pleasure to meet in the last few months. His knowledge and demeanour are outstanding. If you are buying footwear there is no... See more
Company replied
Location
Switch locationLower Blue Mall, Metrocentre, NE11 9YZ Newcastle, England, GB
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Rob was amazing and is a real asset to the Metrocentre branch. He was extremely knowledgeable, personable, and friendly throughout our visit. Nothing was too much trouble, and he went out of his way... See more
Company replied
Excellent customer service from Katie who took my phone call and kindly reserved a tent for me to collect recognising my request when I arrived and fetching the tent for me, from Malkys and Lewi servi... See more
Company replied
Daniel was friendly and helpful at discussing my needs around hiking boots. He kept himself busy by attending to stock near us, and did not add any pressure to help us and did so at a respectful dista... See more
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Company details
About GO Outdoors - MetroCentre
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Lower Blue Mall, Metrocentre, NE11 9YZ, Newcastle, England, United Kingdom
4.8
Excellent
353 reviews
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Coby from the Metro centre branch…
Coby from the Metro centre branch provided outstanding service from a phone call to me collecting the jacket
November 27, 2025
Unprompted review
Reply from GO Outdoors - MetroCentre
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Tom T was really helpful and patient in…
Tom T was really helpful and patient in helping to find comfortable walking boots.
November 25, 2025
Unprompted review
Reply from GO Outdoors - MetroCentre
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
If you misplace loyalty card that you paid for they will not replace
I lost my card after purchasing a coat from gateshead metro centre I think I left it in disability scooter I had hired as I cannot easily return to store I asked for replacement on line they cant do this apparently the card scheme is a con avoid this company
great responsev here the reason for review was your customer service is rubbish you will not post a card I have to go to store 220 miles from where I live
November 25, 2025
Unprompted review
Reply from GO Outdoors - MetroCentre
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
True customer focus!
I had a one off situation, a tad too complicated to go into about a health issue, but the staff was so helpful with this American. Great price too!
November 6, 2025
Unprompted review
Reply from GO Outdoors - MetroCentre
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Clothing …
Great choice of clothing at various price ranges .Got extra money off our items after becoming a member . Very helpful staff excellent shop
October 27, 2025
Reply from GO Outdoors - MetroCentre
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Great Range of Outdoor equipment
Great Range of Outdoor equipment
Knowledgeable Friendly Staff
October 24, 2025
Reply from GO Outdoors - MetroCentre
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 4 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Found exactly what I wanted for a very…
Found exactly what I wanted for a very good price
October 24, 2025
Reply from GO Outdoors - MetroCentre
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
New hiking shoes
I visited Go Outdoors in the Metro Centre to get some new hiking shoes. My existing ones were starting to show the effects of the 3000 miles or so of use. James did an excellent job of listening to my intended use and studying the shape of my feet. I have already done about 15 miles in my new shoes and am delighted with the shoes he sold me.
October 23, 2025
Unprompted review
Reply from GO Outdoors - MetroCentre
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Really helpful advice from Coby
Really helpful advice from Coby. Great lad and gave loads of advice on what the best stuff is for going hiking.
October 22, 2025
Unprompted review
Reply from GO Outdoors - MetroCentre
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Thank you Lewi and Becca for your help
Thank you Lewi and Becca for your help. First time buying mountain boots and I did not know where to start. Lewi was kind enough to show me around and tried on the first pair he recommended. He also demonstrated the best way to tie the lace and matched it with a pair of thick hiking socks. Thank you for being so helpful and patient.
October 16, 2025
Unprompted review
Reply from GO Outdoors - MetroCentre
Hi,
We're really pleased to see that you gave us 5 stars here. Feedback on how to improve is important but it's also nice to see full marks.
Thanks again,
Go Outdoors Customer Care Team
Great customer service rab jacketat metro centre…
Great customer service at metro centre can’t remember girls name but so helpful
October 20, 2025
Reply from GO Outdoors - MetroCentre
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
First class service.
As a first time customer to Go Outdoors at the Metro centre, we had first class, sevice from James. Very knowledgeable and helpful regarding footwear as well as other products.
October 21, 2025
Unprompted review
Reply from GO Outdoors - MetroCentre
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
We went to buy waterproof and warm coat…
We went to buy waterproof and warm coat for my wife not knowing really what to look for. Andi and Izzy came over and asked if they could help us out. We told them what we were looking for and they gave is a lot of great advice in what to look for and the pro's and con's of the different types of outerwear. They told us what care was needed for waterproof when cleaning and what was needed to be done to maintain the coat's waterproofing. We narrowed down the make of coat we wanted and with their advice the size. Then after we had a coffee to think over the decision we went back to the shop and bought the coat. Andi and Izzy were very helpful, friendly and knowledgeable and made lots of time for us without which we would not have made the best choice.
October 20, 2025
Unprompted review
Reply from GO Outdoors - MetroCentre
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Lovely young sales assistant at metro …
Lovely young sales assistant at metro centre store. Very pleasant and helpful.
October 15, 2025
Reply from GO Outdoors - MetroCentre
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Great shop great staff
Staff were super helpful and friendly quality ballistic rucksack/bag ideal for 4 or 5 days away and easy to organise within and acts as a rucksack so ideal for travel on train or coach
October 9, 2025
Reply from GO Outdoors - MetroCentre
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
EXPERT BOOT ADVICE
Assistant (Andi) in boot dpt v knowledgeable and helpful. Didn't rush me :)
October 3, 2025
Unprompted review
Reply from GO Outdoors - MetroCentre
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Customer service was great
Customer service was great, no issues knew what they were talking about when asked questions
September 26, 2025
Reply from GO Outdoors - MetroCentre
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Great service
I don't usually leave reviews but my son and I were served by James and credit where credit is due the fella was outstanding. We went in for a pair of boots, he listened to the criteria we had and directed us to what we needed, which should be standard service. It was all the extra things the advice the tips the knowledge that came with it that was great. Not pushy not I know it all not you need the most expensive, just a fella that new his business. We walked out with my son fully kitted for the Duke of Edinburgh award. Cheers James.
September 21, 2025
Unprompted review
Reply from GO Outdoors - MetroCentre
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Ben helped me buying my shoes
Ben helped me buying my shoes very helpful and helped me with what I needed
September 25, 2025
Unprompted review
Reply from GO Outdoors - MetroCentre
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Great selection
Lily, in shoes, and Daniel, at checkout, we're super informative and helpful. Great store for everything outdoors.
September 25, 2025
Unprompted review
Reply from GO Outdoors - MetroCentre
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
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