GO Outdoors - Northampton Reviews 

356
•
TrustScore 5 out of 5

4.8

Towcester Road 18-20, St James Retail Park, NN1 1EE Northampton, England, GB

•

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Rated 5 out of 5 stars

Barry was extremely helpful and knowledgeable when my husband needed a new tent. My husband being a motorcyclist was advised to get the 2/3 man tent to help store jackets boots helmet etc. Which was... See more

Company replied

Rated 5 out of 5 stars

The store in Northampton is huge. There is a truly huge range of everything you would need for outdoor sports and activities. The areas I've brought items from are bikes, climbing, caravanning a... See more

Company replied

Rated 5 out of 5 stars

On where do I start! A big thank you to Sam who was delightfully helpful in ensuring we had everything we needed for our first camping trip ever! He was very attentive and made sure we were fully stoc... See more

Company replied

Rated 5 out of 5 stars

The Northampton store: Wanted to exchange some Salumon walking shoes that didn't fit right for a smaller size. When this smaller size still wasn't right, staff member Emily was very helpful and patien... See more

Company replied


Company details

  1. Camping Store
  2. also in
  3. Activewear Store
  4. Bicycle Store
  5. Climbing Club
  6. Horseback Riding Service
  7. Running Store

About GO Outdoors - Northampton

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Written by the company

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Contact info

  • Towcester Road 18-20, St James Retail Park, NN1 1EE, Northampton, England, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

356 reviews

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4.8

All reviews

(356)

36,702 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We had a faulty pair of boots and Leah…

We had a faulty pair of boots and Leah handled the return in the best way possible. Very happy with the service! Northampton!!!

October 24, 2026
Unprompted review
GO Outdoors - Northampton logo

Reply from GO Outdoors - Northampton

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

The store in Northampton is huge!

The store in Northampton is huge. There is a truly huge range of everything you would need for outdoor sports and activities. The areas I've brought items from are bikes, climbing, caravanning and camping also equestrian.
The bike section, I think its a subsidary called Lake leisure, has very knowledgeable staff who ride and are extremely helpful. The equestrian section is as well stocked as most specialist tack shops. Climbing gear is pretty much the same story, I could try various shoes on till I found the the best fit. I didn't need to find staff to fetch different sizes as they had most models in various sizes right there in boxes.
I always know what I'm looking for so I rarely need staff assistance but any interactions I've had there have always been friendly and helpful.
Definitely my go to place I would give it more than a five star if I could.

September 30, 2026
GO Outdoors - Northampton logo

Reply from GO Outdoors - Northampton

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent service from Barry highly…

Excellent service from Barry highly recommended

October 17, 2026
Unprompted review
GO Outdoors - Northampton logo

Reply from GO Outdoors - Northampton

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Sam! 10/10

On where do I start! A big thank you to Sam who was delightfully helpful in ensuring we had everything we needed for our first camping trip ever! He was very attentive and made sure we were fully stocked with the essentials necessary!

October 16, 2026
Unprompted review
GO Outdoors - Northampton logo

Reply from GO Outdoors - Northampton

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

What a great experience.

What a great experience.
The member of staff was super helpful, very friendly and extremely patient, we got everything we needed and left smiling, thanks Sam x.

October 16, 2026
Unprompted review
GO Outdoors - Northampton logo

Reply from GO Outdoors - Northampton

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

I used the click & collect service

I used the click & collect service. It was reasonably quick & simple.

October 2, 2026
GO Outdoors - Northampton logo

Reply from GO Outdoors - Northampton

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Professional Help

Great service, Nathen was very helpful and explained everything very professionally

October 11, 2026
Unprompted review
GO Outdoors - Northampton logo

Reply from GO Outdoors - Northampton

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

A successful shoppig experience

Phoned before going to the Northampton store. Spoke to Rhiann who found what I was looking for and kept it by for me. Went to store the same afternoon and was met by a friendly smile. Brilliant service and saved so much time.
I really appreciate friedly, helpful staff. Thank you
Sandra

October 9, 2026
Unprompted review
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Reply from GO Outdoors - Northampton

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Jess was very helpful and knowledgeable!

Jess was very helpful and knowledgeable!

October 9, 2026
Unprompted review
GO Outdoors - Northampton logo

Reply from GO Outdoors - Northampton

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Very quick seevice

Very quick. Trying a new brand of walking shoe that feels just right. Leah was very helpful.

October 9, 2026
Unprompted review
GO Outdoors - Northampton logo

Reply from GO Outdoors - Northampton

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Barry was extremely helpful and…

Barry was extremely helpful and knowledgeable when my husband needed a new tent. My husband being a motorcyclist was advised to get the 2/3 man tent to help store jackets boots helmet etc. Which was a god send.
We then needed a storage box, so straight over to the correct dept and Barry was there to advise and help on a suitable container.
Advising us about Go Outdoors promotions as we already have the card. All in all We believe Barry was above and beyond helpful.

September 19, 2026
Unprompted review
GO Outdoors - Northampton logo

Reply from GO Outdoors - Northampton

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Came into the store looking for some…

Came into the store looking for some mountain boots and managed to find something fairly quickly for a great price. Euan was also very helpful in helping me choose 👍

October 1, 2026
Unprompted review
GO Outdoors - Northampton logo

Reply from GO Outdoors - Northampton

Thanks for the 5 star review.

We hope your next experience with us is as good as this one.

Thanks again
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

I went in looking for a good pair of…

I went in looking for a good pair of hiking trainers but really not sure which ones were best for me. I was meat by a young lady( Jess ) who could not have been more helpful explaining the different souls grips and cushioning I purchased a pair on Merrel Moab 3 GTX more than happy.
thank you Alan

September 27, 2026
Unprompted review
GO Outdoors - Northampton logo

Reply from GO Outdoors - Northampton

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Barry was very friendly and super…

Barry was very friendly and super helpful with helping us decide which camp bed to purchase.

September 26, 2026
Unprompted review
GO Outdoors - Northampton logo

Reply from GO Outdoors - Northampton

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Very patient at the Northampton store

The Northampton store: Wanted to exchange some Salumon walking shoes that didn't fit right for a smaller size. When this smaller size still wasn't right, staff member Emily was very helpful and patient in helping me decide what to do next. As a fellow 'in between sizer' when it comes to shoes, she knew I'd need to try on a few pairs. Helped me check the fit and feel of a new pair and to compare between shoes, feeling my feet in the shoes to check how well they really fitted! Eventually, I exchanged the Salumons for a smaller-size Berghaus and really appreciated Emily's patience!

September 25, 2026
Unprompted review
GO Outdoors - Northampton logo

Reply from GO Outdoors - Northampton

Hi,

Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.

Thanks again for shopping with us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Firstly a welcome smile and hello as I…

Firstly a welcome smile and hello as I entered the store not often anymore in retail,
Then I was helped with my choice of walking shoes by a very helpful man called Jez, and to finish off the visit a polite and smiley cashier top service from entry to exit 😀

September 25, 2026
Unprompted review
GO Outdoors - Northampton logo

Reply from GO Outdoors - Northampton

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Rhiann was super helpful and friendly…

Rhiann was super helpful and friendly with helping us pick out the perfect tent for us.

September 24, 2026
Unprompted review
GO Outdoors - Northampton logo

Reply from GO Outdoors - Northampton

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great range and staff very helpful

September 22, 2026
Unprompted review
GO Outdoors - Northampton logo

Reply from GO Outdoors - Northampton

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Barry was very helpful and friendly

Barry was very helpful and friendly! He gave good advice and answered all questions. Made us want to return again!

September 22, 2026
Unprompted review
GO Outdoors - Northampton logo

Reply from GO Outdoors - Northampton

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Nathan was great in helping me with a…

Nathan was great in helping me with a multi tool.

September 21, 2026
Unprompted review
GO Outdoors - Northampton logo

Reply from GO Outdoors - Northampton

Hi,
5 star reviews are important to us and reviews like this help us establish that we're going in the right direction.

Thanks for shopping with us.

Kind Regards
Go Outdoors Customer Care Team

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