VERY WELL PRESENTED STORE. A MEMBER OF THE STORE TEAM (LEWIS) WAS VERY HELPFUL WHEN WE PAID FOR OUR ITEMS. SORTED US WITH A NEW MEMBERSHIP CARD (AS WE HAD LOST OURS) AND ALSO UPDATED MY EMAIL ADDRESS... See more
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See what reviewers are saying
I was helped by Sean L, I wasn’t sure if an expensive coat was justified for one day on Ben Nevis, Sean explained my options with the types of clothes available and I ended up finding a sensible solut... See more
Company replied
Took a bit of searching to find the items we were after and had to wait a while to pay as only one person on the tills. We were served by a very helpful and informative Sophie who showed great patienc... See more
Company replied
Bought a tent but decided to return & purchase a different one having not removed from bag. Returned tent checked by staff but was found used. This means it has been returned previously to Norwich sto... See more
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Company details
About GO Outdoors - Norwich
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
City Trading Estate, NR2 4TQ, Norwich, United Kingdom
- 01603 574399
4.8
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from GO Outdoors - Norwich
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Excellent staff and got some good…
Excellent staff and got some good deals!
Served today by Laura /norwich
July 10, 2026
Unprompted review
Reply from GO Outdoors - Norwich
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Steve
Steve
Came into Norwich store to get some bait and sort my glasses out. Steve was professional, helpful and a knowledgable young gentleman. Cheers Steve!
July 9, 2026
Unprompted review
Reply from GO Outdoors - Norwich
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Great product & save £s
Great products at low prices & saved £s with my membership card. Service with a smile by Laura.
July 7, 2026
Unprompted review
Reply from GO Outdoors - Norwich
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
returns and purchase
we had questions about a return, Laura was very helpful and gave us information on how to return our faulty air bed. She also found it on the system which was great:)
July 7, 2026
Unprompted review
Reply from GO Outdoors - Norwich
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Norwich
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
In store collection, very helpful staff (Rosie)
Used the Collection Point to pick up some trainers. Rosie was incredibly helpful and helped us when one of the items marked as 'arrived' hadn't yet reached the store. She was cheerful and professional - we really appreciated her help!
July 5, 2026
Unprompted review
Reply from GO Outdoors - Norwich
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
This is a truly fantastic shop…
This is a truly fantastic outdoor store. I currently live in Australia and was eager to come visit Go Outdoors as the range and quality of products is far superior to that of similar stores in my current location. I was served by Ally, who was incredibly helpful, knowledgable and eager to help me find exactly what I needed.
June 27, 2026
Unprompted review
Reply from GO Outdoors - Norwich
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Very quick service
Very quick service. Has everything you need for camping/cycling/swimming
July 6, 2026
Unprompted review
Reply from GO Outdoors - Norwich
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Excellent.I will find everything out…
Excellent.I will find everything out door inone roof .
July 6, 2026
Unprompted review
Reply from GO Outdoors - Norwich
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Samuel was very helpful
Samuel was very helpful and knowledgeable, he gave me some good advice on the different types of walking shoes. I have used the Merrell gortex shoes I purchased in rainy weather in the Lake District and they have been great with no wet feet on any outing! Thank you!
July 1, 2026
Unprompted review
Reply from GO Outdoors - Norwich
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Laura was enthusiastic willing and…
Laura was enthusiastic willing and helpful.
July 4, 2026
Unprompted review
Reply from GO Outdoors - Norwich
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
I received excellent guidance when…
I received excellent guidance when choosing some walking boots, and was served by a very helpful young man on the till, Samuel.
I will certainly be calling again!
July 5, 2026
Unprompted review
Reply from GO Outdoors - Norwich
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
As always excellent customer service…
As always excellent customer service (on this occasion from Laura). Where else do you go to shop and they actively encourage you to save money. This is one of the many reasons I love shopping here (the other is because it is like an Aladdin's Cave for big kids).
Would recommend, always.
July 2, 2026
Unprompted review
Reply from GO Outdoors - Norwich
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Lewis made my visit a pleasure
Lewis made my visit a pleasure - keep up the great work Lewis and Norwich go outdoors
July 3, 2026
Unprompted review
Reply from GO Outdoors - Norwich
Hi,
5 star reviews are important to us and reviews like this help us establish that we're going in the right direction.
Thanks for shopping with us.
Kind Regards
Go Outdoors Customer Care Team
Reply from GO Outdoors - Norwich
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Although we were unable to get the…
Although we were unable to get the paddle board we wanted as it was out of stock, Laura advised us how to order online and gave us the special code to get the extra discount due to our Camping & Caravanning Club membership.
She advised us where was best to try out our boards and advice on licensing payments.
Although the code did not work ultimately she advised us to bring in the receipts and it would be refunded in store.
Great customer support Laura.
July 2, 2026
Unprompted review
Reply from GO Outdoors - Norwich
Thanks so much for the 4 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Go Outdoors Customer Care Team
Sophie was pleasant and patient while I…
Sophie was pleasant and patient while I fumbled about with my payment.
Thank you.
July 1, 2026
Unprompted review
Reply from GO Outdoors - Norwich
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Great choice and at reasonable prices…
Great choice and at reasonable prices especially when you are a member.
July 2, 2026
Unprompted review
Reply from GO Outdoors - Norwich
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Collection ready in minutes
Collection ready in minutes. Staff member informed other staff by radio that I was collecting my tent so they wouldn't stop me talking it out.
Nice to see staff mindful of shoplifting🤷
June 24, 2026
Reply from GO Outdoors - Norwich
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
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