Had everything that I needed plus so much else. Being disabled I needed an assistant after we had browsed in the area that interested us. An assistant was hard to find but, when found, was extremely... See more
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See what reviewers are saying
Staff just chatting. Laughing at customers in their faces and not taking work seriously.
Company replied
The whole team there, but in particular Paul, we’re extremely sympathetic and helpful in replacing sleeping bag that I’d bought online click and collect through another store. On opening it I found it... See more
Company replied
My daughter is shortly going to travel in the far east for the next 6 months or so. She needed suitable equipment for this and her subsequent overseas research projects in support of her future as... See more
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Company details
About GO Outdoors - Oxford
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
426 Abingdon Road, OX1 4XN, Oxford, United Kingdom
- 01865 411020
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic welcome from Gemma!
December 3, 2023
Unprompted review
Reply from GO Outdoors - Oxford
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Very friendly and helpful
Very friendly and helpful, I was assisted by Liam.
December 2, 2023
Unprompted review
Reply from GO Outdoors - Oxford
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Oxford
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Amazing service
Liam was absolutely fantastic! He was so friendly and helpful and sorted the problem we had straight away. I will definitely be returning to the store given his customer service.
December 2, 2023
Unprompted review
Reply from GO Outdoors - Oxford
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Amazing customer service
Amazing customer service! In there almost every week to collect parcels, all staff are polite, reliable and really lovely! Happy to have a chat and provide a really comfortable environment. Not one bad thing to say, outstanding service everytime.
November 29, 2023
Unprompted review
Reply from GO Outdoors - Oxford
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Mirelle and Thomas were very helpful
Mirelle and Thomas were very helpful! Highly recommend !
December 1, 2023
Unprompted review
Reply from GO Outdoors - Oxford
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Rucksac purchase
We visited the Oxford store today and we could not have had better service. Paul was extremely knowledgable and very helpful in advising us about a rucksack suitable for our granddaughter who is going travelling. The range, quality and value were first class but the most important aspect was the advice.
November 29, 2023
Unprompted review
Reply from GO Outdoors - Oxford
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
I work for an organisation where I…
I work for an organisation where I support rough sleepers in Oxford. I was very impressed with the manager and Kenny who supported in purchasing tents and under blankets for those in need. Thanks so much!! Richard
November 29, 2023
Unprompted review
Reply from GO Outdoors - Oxford
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Go Outdoors Customer Care Team
Shop assistant had very pleasant manner…
Shop assistant had very pleasant manner and you had my size! Dud my shopping in 15 mins flat! Brilliant! Think that’s my 4th Berghaus cagoule I’ve bought in last 20yrs! Still love 2way zips! My one criteria!
And know i can always park!
November 21, 2023
Reply from GO Outdoors - Oxford
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
I had bought an American portable gas…
I had bought an American portable gas heater online but the flame would not ignite with a gas cannister bought the week before at Go Outdoors. Jess was more than helpful and over an extended period of time fiddled with the setup mostly outside the store. Thanks so much Jess for taking the time to help.
November 21, 2023
Unprompted review
Reply from GO Outdoors - Oxford
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Paul was mega helpful this evening…
Paul was mega helpful this evening buying sleeping bag and roll mats for twins 4 year olds. He knows his stuff and helped me avoid silly mistakes. Great job as always 👍
November 27, 2023
Unprompted review
Reply from GO Outdoors - Oxford
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Huge selection of stock at good prices
Huge selection of stock at good prices. Good service from Gemma 👍
November 26, 2023
Unprompted review
Reply from GO Outdoors - Oxford
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
The legend that is Louis. Brilliant knowledgeable advice from…
Brilliant knowledgeable advice from Louis on boots and walking. Really helpful assistant at tills fin. Great experience
November 27, 2023
Unprompted review
Reply from GO Outdoors - Oxford
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Great service and great selection
Great service and great selection. Couldn’t fault anything!
November 26, 2023
Unprompted review
Reply from GO Outdoors - Oxford
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
Reese was very helpful and efficient
Reese was very helpful and efficient. Excellent customer service with a smile.
November 26, 2023
Unprompted review
Reply from GO Outdoors - Oxford
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Helpful and friendly staff
Went into the Oxford store today. the experience was very good , staff was very helpful especially Gemma on the checkout. she was very cheerful and happy in her job and very efficient in her job I will call again when I’m in the area next thanks again
November 26, 2023
Unprompted review
Reply from GO Outdoors - Oxford
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Wes and Fin extremely helpful and understanding of our needs
Both Wes and Fin were extremely helpful. Wes very knowledgeable about footwear and didn't make me feel pressurised at all and offered helpful solutions to what I was asking for. Fin was equally understanding at the till when we didn't have our membership card and the till came up with a different price than we were expecting and sorted it out with a smile and a full explanation. Will definitely go back when needing something else
November 24, 2023
Unprompted review
Reply from GO Outdoors - Oxford
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Excellent service!!
Excellent service every time I visit! The team are always helpful, friendly and welcoming
Tomas is one who stands out but all are amazing!
November 25, 2023
Unprompted review
Reply from GO Outdoors - Oxford
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Excellent service A1
Excellent service A1
Staff helpful and knowledgeable
November 24, 2023
Unprompted review
Reply from GO Outdoors - Oxford
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Thanks to Billy and Luke @GoOutdoirs…
Thanks to Billy and Luke @GoOutdoors Oxford - super patience and informed! Love my new walking boots - bring on the walking, whoop hoop!
November 25, 2023
Unprompted review
Reply from GO Outdoors - Oxford
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
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