Had everything that I needed plus so much else. Being disabled I needed an assistant after we had browsed in the area that interested us. An assistant was hard to find but, when found, was extremely... See more
Company replied
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See what reviewers are saying
Staff just chatting. Laughing at customers in their faces and not taking work seriously.
Company replied
The whole team there, but in particular Paul, we’re extremely sympathetic and helpful in replacing sleeping bag that I’d bought online click and collect through another store. On opening it I found it... See more
Company replied
My daughter is shortly going to travel in the far east for the next 6 months or so. She needed suitable equipment for this and her subsequent overseas research projects in support of her future as... See more
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Company details
About GO Outdoors - Oxford
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
426 Abingdon Road, OX1 4XN, Oxford, United Kingdom
- 01865 411020
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Happy outdoor customer
I was collecting an online order which had been ready within an hour. Mirelle at the cash desk was very friendly and efficient, renewed my GoOutdoors card and accepted my YHA membership without my having proof with me. Thankyou. I will doubly enjoy my Dryrobe!
November 24, 2023
Unprompted review
Reply from GO Outdoors - Oxford
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
The guy on the till was super helpful
November 24, 2023
Unprompted review
Reply from GO Outdoors - Oxford
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Very nice staff,very good costumer…
Very nice staff,very good costumer service
November 24, 2023
Unprompted review
Reply from GO Outdoors - Oxford
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Excellent service
Excellent service from Liam, Laura and other members of the Oxford team. It’s so nice to go into a well-stocked shop and find knowledgeable, polite and enthusiastic people working there. Discounts are good too!
November 18, 2023
Unprompted review
Reply from GO Outdoors - Oxford
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Luke was really helpful
Luke was really helpful - I would highly recommend his services!
November 22, 2023
Unprompted review
Reply from GO Outdoors - Oxford
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Lovely store and team
Great support from the team on Sunday afternoon — knowledgeable and supportive. It was my first visit to the store and layout is a little daunting at first. We quickly learned how to navigate it though and there were plenty of staff members looking for opportunities to help.
November 19, 2023
Unprompted review
Reply from GO Outdoors - Oxford
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Go Outdoors Customer Care Team
Served by Wes when buying walking…
Served by Wes when buying walking boots. Extremely helpful and knowledgeable
November 21, 2023
Unprompted review
Reply from GO Outdoors - Oxford
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
staff
thanks to laura and especially paul, at oxford, for chasing down and ordering in the sleeping bag i was after today.
November 18, 2023
Unprompted review
Reply from GO Outdoors - Oxford
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Couldn’t have asked for better service
Couldn’t have asked for better service! What a great store. Louis was so helpful. Thank you
November 20, 2023
Unprompted review
Reply from GO Outdoors - Oxford
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Excellent service on 11…
We visited Go Outdoors in Oxford on 11 th November. We were served by Luke and Billy in the footwear department. They were charming, efficient and knowledgeable, getting boots quickly and ensuring the fit was good.
Excellent service
November 11, 2023
Unprompted review
Reply from GO Outdoors - Oxford
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Go Outdoors Customer Care Team
Campervan adventures
I have just brought my very first campervan and popped to go outdoors to gather some bits and wow there is a lot to choose from. A lovely lady Laura was able guide me and show me some essentials that I may need for my new adventures! Thank you Laura you made my life alot easier!
November 20, 2023
Unprompted review
Reply from GO Outdoors - Oxford
Hi,
We're really glad you took time out to rate us as 5 stars here on Trustpilot. Hopefully we can deliver more wow experiences for you in the future.
Thanks again,
Go Outdoors Customer Care Team
Ben was really helpful serving us
Ben was really helpful serving us - thank you
November 19, 2023
Unprompted review
Reply from GO Outdoors - Oxford
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Exchange of leaky walking boots
I bought a pair of Merrill walking boots at the end of last year in Go Outdoors that split at the soles and making both my feet wet. I asked if I could exchange them and I was helped by Louis and Lucy who were both very cheerful in the face of the till not making this job very easy for them plus the fact I should have cleaned the boots prior to returning them to the shop! They were very kind and helped me to quickly find a replacement. Excellent service from Go Outdoors and especially from Louis and Lucy. Thank you very much 😊
November 19, 2023
Unprompted review
Reply from GO Outdoors - Oxford
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Go Outdoors Customer Care Team
Great range of products and superb customer service
Great range of products and superb customer service. staff were very helpful and Reese who served us was efficient, knowledgeable and helpful. please keep up the great work!
November 19, 2023
Unprompted review
Reply from GO Outdoors - Oxford
Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.
Kind Regards
Go Outdoors Customer Care Team
Great service and choice at Oxford.
Great service and choice at Oxford.
Staff very helpful especially Sax who knows a lot about the equipment.
November 19, 2023
Unprompted review
Reply from GO Outdoors - Oxford
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Friendly helpful staff
Incredibly helpful staff (in direct contrast to telephone customer services) who went out of their way to help me.
November 19, 2023
Unprompted review
Reply from GO Outdoors - Oxford
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Great knowledge and very patient
Great knowledge and very patient. Oxford store are great and Max very helpful.
November 19, 2023
Unprompted review
Reply from GO Outdoors - Oxford
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Great shop and super friendly staff…
Great shop and super friendly staff with great knowledge. I'm was served today by Reece who was extremely polite and couldn't have been more helpful.
November 19, 2023
Unprompted review
Reply from GO Outdoors - Oxford
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Great Black Friday deals and support in…
Great Black Friday deals and support in store.
November 19, 2023
Unprompted review
Reply from GO Outdoors - Oxford
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Go Outdoors Customer Care Team
Laura was really helpful
November 18, 2023
Unprompted review
Reply from GO Outdoors - Oxford
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
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