Had everything that I needed plus so much else. Being disabled I needed an assistant after we had browsed in the area that interested us. An assistant was hard to find but, when found, was extremely... See more
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See what reviewers are saying
Staff just chatting. Laughing at customers in their faces and not taking work seriously.
Company replied
The whole team there, but in particular Paul, we’re extremely sympathetic and helpful in replacing sleeping bag that I’d bought online click and collect through another store. On opening it I found it... See more
Company replied
My daughter is shortly going to travel in the far east for the next 6 months or so. She needed suitable equipment for this and her subsequent overseas research projects in support of her future as... See more
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Company details
About GO Outdoors - Oxford
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
426 Abingdon Road, OX1 4XN, Oxford, United Kingdom
- 01865 411020
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
The staff was so great and helpful
The staff was so great and helpful. This shop has everything I need for a fun little adventure outdoors. I purchased my bike equipment from this shop last year and it’s been my go to since.
November 5, 2023
Unprompted review
Reply from GO Outdoors - Oxford
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Excellent customer service from Laura…
Excellent customer service from Laura today buying my new berghaus coat. Thank you 😊
November 5, 2023
Unprompted review
Reply from GO Outdoors - Oxford
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Really helpful staff
Really helpful staff, I had help trying on rucksacks from a very helpful and knowledgeable staff member who helped me adjust and fit a perfect fit. Helped by Steve at the checkout with our price match query.
November 5, 2023
Unprompted review
Reply from GO Outdoors - Oxford
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Great customer service
Great customer service. We were served by Reese and was very helpful
November 5, 2023
Unprompted review
Reply from GO Outdoors - Oxford
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Max Paul and Billy
Max, Paul and Billy were very helpful when assisting me on footwear, passing on insightful knowledge making my trip worthwhile.
November 4, 2023
Unprompted review
Reply from GO Outdoors - Oxford
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Billy and max were great and Sold me a…
Billy and max were great and Sold me a lovely pair of Scarpas and helped me out a bunch.
Cheers to the lads
November 4, 2023
Unprompted review
Reply from GO Outdoors - Oxford
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Brilliant shop
Brilliant shop. The best range of top-end and middle outdoor brands for 50 miles.
November 4, 2023
Unprompted review
Reply from GO Outdoors - Oxford
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
Be aware that if something is ordered…
Be aware that if something is ordered in store turns out to be unavailable due to inaccuracy of stock availability, they cannot do refund online!!!
November 4, 2023
Unprompted review
Reply from GO Outdoors - Oxford
Hello,
Thank you for taking the time to leave your review.
I am sorry to hear about the issue you've had with your kiosk order.
Please contact us at onlinereviews@gooutdoors.co.uk with your review reference #TP41973 as subject.
Please include in the body of the email your order number, full name and billing address, and we will take a look into it.
Regards,
Diana
GO Outdoors Online Review Team.
I needed a new pair of walking boots…
I needed a new pair of walking boots and with such a serious amount of choice on offer I asked for help from Wes. Wes listened to my priorities, understood what was required and gave me a selection to choose from. He gave advice on fit, comfort and suggested that I use the walking ramp to check how they felt when simulating a downhill section of a walk. I now have a great pair of boots.
I also bought a pair of gaters and a great value fleece.
All in all a great experience and excellent customer service.
November 2, 2023
Unprompted review
Reply from GO Outdoors - Oxford
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Berghaus waterproof coat…
Went in to buy a coat today and faffed about for ages, was helped by Laura who was most patient, smiley and helpful
I got the best coat too! Thankyou :)
November 2, 2023
Unprompted review
Reply from GO Outdoors - Oxford
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Positive review
Really good Service. Amazing membership prices. Lots of items to choose from.
Laura was amazing at the till. Really helpful.
November 2, 2023
Unprompted review
Reply from GO Outdoors - Oxford
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Excellent Customer Service
The whole team there, but in particular Paul, we’re extremely sympathetic and helpful in replacing sleeping bag that I’d bought online click and collect through another store. On opening it I found it had been previously used and was soiled. They replaced it without quibbles and gave me a partial refund to reflect to inconvenience caused. Paul and the team there couldn’t possibly have done more to make amends. Vy grateful, thanks
November 1, 2023
Unprompted review
Reply from GO Outdoors - Oxford
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Outstanding service
Outstanding service from Luke, Lucy and Fin. As a result of their helpful attention we got suitable products at great prices
November 1, 2023
Unprompted review
Reply from GO Outdoors - Oxford
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Problem tesolved
There was a problem with my membership card - that I renewed yesterday. The person who sorted it out (Tomas) was amazing and on top of that the shoes that I’d been trying to buy online had come into stock. Fantastic.
October 31, 2023
Unprompted review
Reply from GO Outdoors - Oxford
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Really helpful - thank you!
Thank you to Jess in the Oxford store today who was great and did everything she could to help me out. Couldn't have asked for anything more - thank you!
October 31, 2023
Unprompted review
Reply from GO Outdoors - Oxford
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Great customer service
Paul and Liam were really helpful in suggesting the best value and quality walking shoes and socks, and helping us apply the discounts we are entitled to as camping & caravanning club members.
Super pleased with my near half price GTX berghaus, and Bridgedale socks that last forever.
October 28, 2023
Unprompted review
Reply from GO Outdoors - Oxford
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Paul served me today
Paul served me today
Fantastic
Helped with info about product
Friendly and knew what he was talking about
October 28, 2023
Unprompted review
Reply from GO Outdoors - Oxford
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Pav gave me very helpful advice when…
Pav gave me very helpful advice when choosing walking boots today without pushing one make over another. He had just the right pitch.
October 27, 2023
Unprompted review
Reply from GO Outdoors - Oxford
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Great store with lots of gear.
October 23, 2023
Reply from GO Outdoors - Oxford
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Helpful!
Liam was really helpful at checkout, with price matching so we could get the necessary waterproof there and then
October 21, 2023
Unprompted review
Reply from GO Outdoors - Oxford
Good morning,
Thanks for the 4* review!
I am delighted to hear that you are happy with our service.
We hope that you continue to shop with us.
Regards,
Anthony,
Go Outdoors Online Review Team.
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