Had everything that I needed plus so much else. Being disabled I needed an assistant after we had browsed in the area that interested us. An assistant was hard to find but, when found, was extremely... See more
Company replied
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See what reviewers are saying
Staff just chatting. Laughing at customers in their faces and not taking work seriously.
Company replied
The whole team there, but in particular Paul, we’re extremely sympathetic and helpful in replacing sleeping bag that I’d bought online click and collect through another store. On opening it I found it... See more
Company replied
My daughter is shortly going to travel in the far east for the next 6 months or so. She needed suitable equipment for this and her subsequent overseas research projects in support of her future as... See more
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Company details
About GO Outdoors - Oxford
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
426 Abingdon Road, OX1 4XN, Oxford, United Kingdom
- 01865 411020
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Liam was very helpful and keen
Liam was very helpful and keen. Excellent service.
October 23, 2023
Unprompted review
Reply from GO Outdoors - Oxford
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Oxford
Hi Helen,
Thank you so much for the positive review.
We're pleased to see that you gave us 4* stars and hope you choose to shop with us again soon.
Thanks
Muhammed
GO Outdoors Online Reviews Team
oxford store review
Liam at the oxford store was extremely friendly and helpful
October 21, 2023
Unprompted review
Reply from GO Outdoors - Oxford
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Fantastic service from Liam today.
October 21, 2023
Unprompted review
Reply from GO Outdoors - Oxford
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Liam is a good bloke
Liam is a good bloke
Top man
Deserves a pay rise
October 21, 2023
Unprompted review
Reply from GO Outdoors - Oxford
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Liam at the Oxford store was first class…
Liam at the Oxford store was exceptionally helpful searching for the boots I wanted. He found some similar mens ones that I tried on and then ordered some women ones on line for me which are being sent to my home address. I would certainly ask for him next time I visit the store.
October 20, 2023
Unprompted review
Reply from GO Outdoors - Oxford
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Really helpful and knowledgeable staff
October 19, 2023
Unprompted review
Reply from GO Outdoors - Oxford
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Liam was extremely helpful and friendly…
Liam was extremely helpful and friendly and made a point of making sure we knew about all the options available to us with regard to type and size of hiking boots. He made the experience very positive and unstressful!
October 20, 2023
Unprompted review
Reply from GO Outdoors - Oxford
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Excellent customer service
Vicky H was very helpful in helping me select a waterproof jacket and very encouraging.
October 2, 2023
Unprompted review
Reply from GO Outdoors - Oxford
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
The manager tomas,is a credit to your…
The manager tomas,is a credit to your company.great service.thankyou,i look forward to shoppping with you again
October 17, 2023
Unprompted review
Reply from GO Outdoors - Oxford
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Fantastic customer service
Fantastic service from Louis helping me fit my walking boots, and equally helpful from Liam at the tills who helped me price match my purchase!
October 16, 2023
Unprompted review
Reply from GO Outdoors - Oxford
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Everything was great
Everything was great. Service for shoes was a little slow initially but Liam on till was super helpful and lovely which I appreciate enormously!
October 16, 2023
Unprompted review
Reply from GO Outdoors - Oxford
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Excellent and knowledgable service to…
Excellent and knowledgable service to help me choose suitable hiking boots from Billy, and helpful advice regarding the membership from Liam at the till.
October 14, 2023
Unprompted review
Reply from GO Outdoors - Oxford
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Friendly and helpful staff
Friendly and helpful staff. Good experience. Great store in Oxford.
October 14, 2023
Reply from GO Outdoors - Oxford
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
They are brilliant
They are brilliant, especially Tomas! Great service always. Shame the roof leaks. Wish the management would do something about it.
October 14, 2023
Unprompted review
Reply from GO Outdoors - Oxford
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
Great Customer service
popped into the Oxford store today - was helped out by Liam who answered all my questions and more! Great customer service.
October 13, 2023
Unprompted review
Reply from GO Outdoors - Oxford
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Good walking shoes
Very helpful,friendly and cheerful staff.
Lucy in the boot and shoe area was very knowledgable and particularly helpful as I made my way through different choices, i purchased the pair that Lucy had recommended when I arrived in store!
October 13, 2023
Unprompted review
Reply from GO Outdoors - Oxford
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
When fitting is important.
Wide range of camping gear made it easy to evaluate what I was looking for. For example tried two rainproof coats and L fitted on one while M fitted for the other.
October 12, 2023
Reply from GO Outdoors - Oxford
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Good Calor distributor
Knowledgeable staff. Quick and straightforward swap for refilled gas cylinder. All worked well and team were pleasant and helpful.
October 3, 2023
Reply from GO Outdoors - Oxford
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Liam was exceptional
Liam was exceptional. I arrived just before closing and was treated as though I was Liams very first customer.
He was kind, knowledgeable and keen to help. Thank you Liam 🤩
October 9, 2023
Unprompted review
Reply from GO Outdoors - Oxford
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
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