We went into the Peterborough branch to purchase our first tent. We’re complete beginners and added to that I’m a full time wheelchair user which comes with its own complications. We asked to speak wi... See more
Company replied
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See what reviewers are saying
Went in looking for a technical hiking boot for Kilimanjaro. Jackie was very helpful in identifying the perfect boot, even though my sizing was tricky due to normally needing a half size. She was pati... See more
Company replied
Very pleasant young man on the tills, was very helpful with answering my enquiries. Shop set out nice. Staff helpful, bought a couple of items but the tent we wanted remained out of stock unfortunatel... See more
Company replied
Most of your staff were extremely helpful but this was let down by the person that checked us out. She charged us for a new bottle of gas (£30 pound extra) and when we raised the issue there were no a... See more
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Company details
About GO Outdoors - Peterborough
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Saville Road, Westwood, PE3 7PR, Peterborough, United Kingdom
- 01733 797038
4.9
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Jackie
Jackie. Very knowledgeable, very helpful excellent customer service.
February 3, 2026
Unprompted review
Reply from GO Outdoors - Peterborough
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
We were given some fantastic advice by…
We were given some fantastic advice by Sue Gordon. She couldn’t have been more knowledgeable and helpful.
January 21, 2026
Unprompted review
Reply from GO Outdoors - Peterborough
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
I had a great experience in the store…
I had a great experience in the store today with Laura and Megan helping me find the boots that would work best for me. They were knowledgeable and helpful as well as being patient with my indecision and didn’t seem to be bothered at all that I wanted to try on lots of boots before going back to the first pair in the end. Thank you!
February 2, 2026
Unprompted review
Reply from GO Outdoors - Peterborough
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Tom at the Peterborough store was…
Tom at the Peterborough store was really helpful with all our needs. Cracking lad!
February 1, 2026
Unprompted review
Reply from GO Outdoors - Peterborough
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Great service & products.
February 1, 2026
Unprompted review
Reply from GO Outdoors - Peterborough
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Great in-store experience
Great in-store experience. Helpful and knowledgeable lady - Sue Gordon. Got all I wanted and more with good advice and an experienced staff member.
Online was different, as there have been disruptions of service there, but the support line team were most helpful.
Would use again, for sure.
January 25, 2026
Reply from GO Outdoors - Peterborough
Thanks so much for the 4 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Go Outdoors Customer Care Team
Brilliant Service.
Me and my partner had a brilliant experience at the Peterborough GO Outdoors store recently. Finding the right walking boots is always a bit of a challenge for me but Steve was absolutely fantastic. He was incredibly patient, and took the time to ensure we found the perfect fit for my needs.
Laura Ng served my partner and me at the till; she was friendly, efficient, and gave us additional policy information while completing the sale.
We’ll definitely be back for our future outdoor gear. Highly recommended!"
January 31, 2026
Unprompted review
Reply from GO Outdoors - Peterborough
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Great service
Excellent service from Jackie and Rachel, getting the right size and colour at the right price!
January 28, 2026
Unprompted review
Reply from GO Outdoors - Peterborough
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Good service
Thus far I have always struggled to find the right walking boots. Always rubbed, and always ended up being left in a cupboard. That was until today. Thanks to Jackie at Go outdoors this is no longer the case. Not only found me the perfect pair of walking boots, but also explained to me what I’ve been doing wrong, and as an added bonus cleaned the shoes I came in with whilst I was test walking. Jackie, your a star 🙂
January 28, 2026
Unprompted review
Reply from GO Outdoors - Peterborough
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Very attentive and professional service…
Very attentive and professional service from Tom on Sunday. Thank you.
January 25, 2026
Unprompted review
Reply from GO Outdoors - Peterborough
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Excellent experience
We went to purchase two pairs of walking boots one for myself and one for my husband.
Sue Gordon was our assistant and was extremely knowledgeable and helpful in our decision making.
January 21, 2026
Unprompted review
Reply from GO Outdoors - Peterborough
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Peterborough-fishing republic
Served by Matt tonight, I brought many items and he was very helpful, nothing was too much bother, great customer service.
January 22, 2026
Unprompted review
Reply from GO Outdoors - Peterborough
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Peterborough store
A very good experience at
The Peterborough store, we was served by Matt in the fishing republic section, he was so helpful and his attention to detail was perfect, great customer service
January 22, 2026
Unprompted review
Reply from GO Outdoors - Peterborough
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Great teamwork
Julia and David were really helpful today. I had a voucher to use and wasn’t quite sure how to redeem it in store. Between them they worked it out and made the transaction a breeze!
January 22, 2026
Unprompted review
Reply from GO Outdoors - Peterborough
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Excellent Service
Just left the store after purchasing my new coat.
Sue Gordon the shop assistant was so very helpful. She was very friendly & polite. Checked stock for me. Gave me some tips on aftercare & went above & beyond to help me.
January 21, 2026
Unprompted review
Reply from GO Outdoors - Peterborough
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Katie was very knowledgeable and…
Katie was very knowledgeable and helpful in helping us choose the correct footwear for our trip. Laura was very friendly and helpful at the till.
January 20, 2026
Unprompted review
Reply from GO Outdoors - Peterborough
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
Great customer service from Ethan
Great customer service from Ethan, thank you
January 16, 2026
Unprompted review
Reply from GO Outdoors - Peterborough
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Excellent Service at Peterborough
I was served on Sunday 18 January at the Peterborough branch by Sue Gordon.
I was looking for some walking shoes for a holiday abroad.
Sue was busy serving other customers, acknowledged me, and said she wouldn't be too long. Then she took the time to talk to me, find out more about my requirements, and helped me find what I was looking for.
I was extremely impressed with her product knowledge, her positive attitude, her kindness to a novice like me, and her detailed explanation as to how to care for my new shoes.
She also helped me find exactly the lightweight raincoat which I required.
I hope this review can be passed on to Peterborough, and particularly to Sue, as she made the shopping experience a pleasure, which is very rare.
January 18, 2026
Unprompted review
Reply from GO Outdoors - Peterborough
Hi,
Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.
Best Wishes
Go Outdoors Customer Care Team
Great experience
Went in today to try on some shoes for the west highland way. Both Matt and Laura were extremely helpful with their suggestions and patience with me. Thanks guys!
January 19, 2026
Unprompted review
Reply from GO Outdoors - Peterborough
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Sue Gordon is a great asset to your…
Sue Gordon is a great asset to your company. Very friendly, helpful. Sorted put what we needed and gave us good advice.
January 18, 2026
Unprompted review
Reply from GO Outdoors - Peterborough
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
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