GO Outdoors - Peterborough Reviews 

2,768
TrustScore 5 out of 5

4.9

Saville Road, Westwood, PE3 7PR Peterborough, GB


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Rated 5 out of 5 stars

Went in looking for a technical hiking boot for Kilimanjaro. Jackie was very helpful in identifying the perfect boot, even though my sizing was tricky due to normally needing a half size. She was pati... See more

Company replied

Rated 5 out of 5 stars

Went to GO with my grandchildren. One needed setting up with fishing tackle for pike and carp. Fortunately Matt was in store to assist and advise. Without his assistance the task would have been signi... See more

Company replied

Rated 5 out of 5 stars

Excellent support from Laura NG at the Peterborough store. Couldn’t do enough for us. Even helped us locate a discontinued item at another store and called them to reserve it.

Company replied

Rated 4 out of 5 stars

The ease of the website to place an order and customer service in store was very good. The lack of communication to confirm the order had arrived in store was none existent. Order confirmation advis... See more

Company replied


Company details

  1. Camping Store
  2. Activewear Store
  3. Bicycle Store
  4. Climbing Club
  5. Horseback Riding Service
  6. Running Store

About GO Outdoors - Peterborough

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Written by the company

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Contact info

  • Saville Road, Westwood, PE3 7PR, Peterborough, United Kingdom

  • 01733 797038

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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4.9

All reviews

(2,768)

35,238 reviews in the last 12 months

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Rated 5 out of 5 stars

Went to get boots and trousers,

Went to get boots and trousers,

Served by Sue who is mega clued up on walking and mountain climbing,

Staff helped in price matching and applying applicable discounts,

Friendly people all around,

Thank you

May 10, 2026
Unprompted review
GO Outdoors - Peterborough logo

Reply from GO Outdoors - Peterborough

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Luke was super helpful

Luke was super helpful. We chatted Biut the local area, as he spotted j was buying a waterproof map and some ratchet straps. Just got back in from the day on the water. Super grateful for his help setting up my go outdoors membershiptoo. Never had a bad experience at this go outdoors

May 7, 2026
Unprompted review
GO Outdoors - Peterborough logo

Reply from GO Outdoors - Peterborough

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Well done guys 👍

We visited the Peterborough store today and chose a kayak Matt Danny and Dave were super helpful blowing it up and demonstrating the various elements of course we bought it lol and a a couple of life jackets well done guys 😊

May 9, 2026
Unprompted review
GO Outdoors - Peterborough logo

Reply from GO Outdoors - Peterborough

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Very good shop

Very good shop

May 1, 2026
GO Outdoors - Peterborough logo

Reply from GO Outdoors - Peterborough

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Really helpful staff at Peterborough…

Really helpful staff at Peterborough good selection had all i needed

May 1, 2026
GO Outdoors - Peterborough logo

Reply from GO Outdoors - Peterborough

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Sue looked after us perfectly

Sue looked after us perfectly, helped me choosing a new pair of walking shoes, went through the fitting and walking process, very happy days

May 6, 2026
Unprompted review
GO Outdoors - Peterborough logo

Reply from GO Outdoors - Peterborough

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Go outdoors Peterborough is a great experience

I was in store to try and buy sandals for my next trip. Sue Gordon helped me with this. Firstly, I really like Go Outdoors anyway as I know I will always find what I need. Secondly, the staff input is always good and this time with Sue all my questions were answered.

May 6, 2026
Unprompted review
GO Outdoors - Peterborough logo

Reply from GO Outdoors - Peterborough

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Thank you GoOutdoors P’boro!

I had an absolutely outstanding experience at Go Outdoors Peterborough thanks to Steve! We were looking at tents, and although ours wasn’t on display, Steve had one ready to pick up. I had some questions about a bundle, and he went above and beyond—checking the bundle options, fully unboxing the tent, and even adding extra items I hadn’t considered. He then helped us load everything into the car. I can’t thank him enough—truly top-notch service! Five stars all the way.

May 4, 2026
Unprompted review
GO Outdoors - Peterborough logo

Reply from GO Outdoors - Peterborough

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Never a problem staff all very helpful…

Never a problem staff all very helpful very good service online , and very easy to use very satisfactory , thank you Peterborough staff at go outdoors.

April 28, 2026
GO Outdoors - Peterborough logo

Reply from GO Outdoors - Peterborough

Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.

Thanks again for shopping with us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Brilliant service

Brilliant service
I got exactly what I wanted and the guy at checkout was great

May 5, 2026
Unprompted review
GO Outdoors - Peterborough logo

Reply from GO Outdoors - Peterborough

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Go Outdoors Customer Care Team

Rated 3 out of 5 stars

Most of your staff were extremely…

Most of your staff were extremely helpful but this was let down by the person that checked us out. She charged us for a new bottle of gas (£30 pound extra) and when we raised the issue there were no apologies just a comment of “oh I knew that I forgot” meaning we then had to wait for the refund to come in. This in itself wasn’t a problem for us, but the checkout staff never apologised, didn’t make any comment other than make us feel like we’d made life difficult for her.

April 26, 2026
GO Outdoors - Peterborough logo

Reply from GO Outdoors - Peterborough

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service

Thanks again for your time,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

I was served my Dave

I was served my Dave, he was friendly and very helpful.

April 16, 2026
Unprompted review
GO Outdoors - Peterborough logo

Reply from GO Outdoors - Peterborough

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars
GO Outdoors - Peterborough logo

Reply from GO Outdoors - Peterborough

Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.

Thanks again for shopping with us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Fantastic!

We had a fantastic experience at the Peterborough store. Laura Ng was incredibly helpful, and despite her having to go back for more styles and sizes a few times, nothing was too much trouble.
Thank you - we’ll definitely be back.

April 26, 2026
Unprompted review
GO Outdoors - Peterborough logo

Reply from GO Outdoors - Peterborough

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

First time at GO Outdoors Peterborough…

First time at GO Outdoors Peterborough today and wow… the place is massive. Didn’t expect it to be that big, they’ve literally got everything.

Got served by Matt — top guy. Super helpful and had a laugh as well, which makes a big difference.

Ended up grabbing the membership too — it’s cheap and you actually save a decent amount with it, so makes sense.

Yeah… solid place. I’ll definitely be back 👍⭐⭐⭐⭐⭐

April 25, 2026
Unprompted review
GO Outdoors - Peterborough logo

Reply from GO Outdoors - Peterborough

Hi,

We're really glad you took time out to rate us as 5 stars here on Trustpilot. Hopefully we can deliver more wow experiences for you in the future.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great experience with Matt

Great experience with Matt. Helped me purchasing my bbq .great knowledge and very helpful.

April 25, 2026
Unprompted review
GO Outdoors - Peterborough logo

Reply from GO Outdoors - Peterborough

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent service for DofE kit shopping

We came in to Go Outdoors Peterborough to get the kit for the DofE expedition, and the service was outstanding from start to finish. A special thank you to Jackie (footwear), who was incredibly kind, attentive, and helpful throughout. She went above and beyond to make sure we had everything we needed, making the whole visit smooth and enjoyable. Highly recommend.

April 15, 2026
Unprompted review
GO Outdoors - Peterborough logo

Reply from GO Outdoors - Peterborough

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Helpful and attentive customer service

We'd like to say a big thank you to Sue Gordon for her great help in sorting us out with a pair of walking poles for my husband. She provided us with all the necessary information about the range of poles available, how to use them and how to look after them. Thanks very much Sue. Would highly recommend customers seeking you out for your advice.

March 25, 2026
Unprompted review
GO Outdoors - Peterborough logo

Reply from GO Outdoors - Peterborough

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great experience looking for a new…

Great experience looking for a new coat. Came in with only a rough idea of what I needed, Laura helped me find the right coat for and was very friendly and knowledgeable. Young lad on the tills very helpful too, sorry didn’t catch your name! Thank you both, very happy with my orange Rab!

April 20, 2026
Unprompted review
GO Outdoors - Peterborough logo

Reply from GO Outdoors - Peterborough

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Rated 3 out of 5 stars

Great product but not so great delivery…

Took longer to arrive than first suggested on line. Not very easy to track on my account on the website

April 13, 2026
GO Outdoors - Peterborough logo

Reply from GO Outdoors - Peterborough

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service

Thanks again for your time,
Go Outdoors Customer Care Team

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