Came in today to get things for a camping trip olly took me around the whole shop gave me expert recommendations for everything answered every single question i had in full detail. Kohanna served me a... See more
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The store had a great range of gear perfect for any outdoors goer. We especially were impressed by the kindness and amazing customer service given by Olly. When I was struggling to find a pai... See more
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Very poor, took payment for an item that turned out to be unavailable after 9 days no online update as unavailable or out of stock. After 2 weeks a refund appears unannounced very poor communications... See more
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Great customer care . Jackson from the Preston deepdale store was very attentive and patient as I tried a few pairs of hiking boots. Asked a few questions and Jackson was very fluent and knowledgeabl... See more
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Company details
About GO Outdoors - Preston
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Deepdale Retail Park, PR1 6QY, Preston, United Kingdom
- 01772 349669
4.7
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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The whole team are really helpful
The whole team are really helpful. Thank you to Alison who was serving me during a return to swap for a smaller size in an item I had bought the day before.
Alison is lovely to deal with and nothing seemed too much trouble.
The store is clean and well laid out with new stocked brands to update their offering.
June 1, 2026
Unprompted review
Reply from GO Outdoors - Preston
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
I have wide feet and was helped by Kojo
I have wide feet and staff member Kojo was very helpful. I had to try on 4 pairs of boot before I found the right ones in the end. Thanks
June 6, 2026
Unprompted review
Reply from GO Outdoors - Preston
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
The product was really nice but the…
The product was really nice but the assistant that served wasn’t so nice
May 29, 2026
Reply from GO Outdoors - Preston
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
I visited Go Outdoors Preston a few…
I visited Go Outdoors Preston a few days ago and received excellent customer service from Alison. She was friendly, professional, and incredibly helpful throughout my visit. I had purchased several tables, and Alison kindly helped me carry them all the way to my car, which I really appreciated. Nothing was too much trouble for her. It's rare to receive such genuine and helpful service these days. Thank you, Alison, for going above and beyond. Highly recommended! ⭐⭐⭐⭐⭐
June 1, 2026
Unprompted review
Reply from GO Outdoors - Preston
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Slightly smaller store but well stocked
May 29, 2026
Unprompted review
Reply from GO Outdoors - Preston
Hi,
Thanks for taking the time to leave us a 4 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
outstanding service
Mark has been outstanding today helping me sort out a problem- he was patient, understanding and professional and found a solution for me. Exemplary and please let him know.
May 27, 2026
Unprompted review
Reply from GO Outdoors - Preston
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Very good service and fast with takeing…
Very good service and fast with takeing stuff back and the staff very helpful
May 18, 2026
Reply from GO Outdoors - Preston
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Found what we were looking for with…
Found what we were looking for with helpful assistant. Lady on till was a bit miserable
May 16, 2026
Reply from GO Outdoors - Preston
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Great service at Go Outdoors Preston 👍
Great service at Go Outdoors Preston 👍
Calvin was really helpful, knowledgeable, and made everything easy. Definitely recommend!
May 20, 2026
Unprompted review
Reply from GO Outdoors - Preston
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Preston Deepdale
We visited your Preston Deepdale store looking to buy a family tent. We were new to this so welcomed any information that would help us choose the right one for us.
Olly was brilliant!! He had fantastic knowledge of the tents and all things camping. He made our decision so easy choosing the tent we wanted. He also showed us other items for the tent we which we also purchased.
A very valuable member of the team!!
May 9, 2026
Unprompted review
Reply from GO Outdoors - Preston
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
A good selection and the staff were…
A good selection and the staff were very helpful and knowledgeable
May 14, 2026
Unprompted review
Reply from GO Outdoors - Preston
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
I struggled to find what i needed in…
I struggled to find what i needed in store. The store manager Mark was very helpful and managed to find what i needed. Very good customer service provided 10/10.
May 13, 2026
Unprompted review
Reply from GO Outdoors - Preston
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Preston
Thank you for taking the time to leave your review.
Upon reviewing of your order I can see that 3 out of the 4 ordered items were unfortunately cancelled due to a stock error that occurred. Whilst we aim to ensure all of our stock files are accurately shown on our website occasionally discrepancies can occur and I am sorry that your order has been affected by this.
The remaining item I can see was collected from the selected collection point.
I do hope that GO Outdoors can improve the experience had in the future.
Kind regards,
GO Outdoors Customer Care Team
The guys were very customer oriented
The guys were very customer oriented. Helpful, knowledgeable, not at all pushy.
April 30, 2026
Reply from GO Outdoors - Preston
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Went go outdoors for gas bottle…
Went go outdoors for gas bottle atchments MARK was realy help full to help fimd the fight atachment 4 the bottle i had
May 4, 2026
Unprompted review
Reply from GO Outdoors - Preston
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
We went into the store on Tuesday and…
We went into the store on Tuesday and were struggling to find climbing shoes in the right size. Neil helped us out immediately and was very knowledgeable in climbing and even recommended local outdoor places to climb. Above and beyond service
April 28, 2026
Unprompted review
Reply from GO Outdoors - Preston
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Calvin was great today
Calvin was great today, he was engaging and helpful. He built a good rapport with us and was easy to talk to. Appreciate his friendliness and willingness to go above and beyond.
April 29, 2026
Unprompted review
Reply from GO Outdoors - Preston
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
5* customer service!
I had ordered a sleeping bag online to collect locally- my order was diverted to a different store. I rang Preston and spoke to Calvin who went out of his way to help me.
There was a lovely lady on the tills too, very pleasant, cheery and assisted me quickly.
Absolutely fantasic customer service, thank you again!
April 29, 2026
Unprompted review
Reply from GO Outdoors - Preston
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Go Outdoors Customer Care Team
Fantastic customer service by Kieren
Fantastic customer service by Kieren, from a telephone call the day before asking for advise to my visit today when he actually remembered me, WOW! Keiren went out of his way to help me, nothing was too much trouble to him. Thank you so much.
April 27, 2026
Unprompted review
Reply from GO Outdoors - Preston
Hi,
We're really glad you took time out to rate us as 5 stars here on Trustpilot. Hopefully we can deliver more wow experiences for you in the future.
Thanks again,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Preston
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
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