Came in today to get things for a camping trip olly took me around the whole shop gave me expert recommendations for everything answered every single question i had in full detail. Kohanna served me a... See more
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See what reviewers are saying
The store had a great range of gear perfect for any outdoors goer. We especially were impressed by the kindness and amazing customer service given by Olly. When I was struggling to find a pai... See more
Company replied
I didn't like that after ordering and paying there was an item out of stock and refunded. Thought once its ordered it would be there . Also if you fund someone that actually knows what your talking a... See more
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Looking for a strong sole on a walking boot as I cover approx 6miles a day a mix of concrete/grass and soles don’t appear to last me long. Kojo was very knowledgeable and helpful around finding that... See more
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Company details
About GO Outdoors - Preston
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Deepdale Retail Park, PR1 6QY, Preston, United Kingdom
- 01772 349669
4.7
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
A good selection and the staff were…
A good selection and the staff were very helpful and knowledgeable
May 14, 2026
Unprompted review
Reply from GO Outdoors - Preston
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
I struggled to find what i needed in…
I struggled to find what i needed in store. The store manager Mark was very helpful and managed to find what i needed. Very good customer service provided 10/10.
May 13, 2026
Unprompted review
Reply from GO Outdoors - Preston
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Preston
Thank you for taking the time to leave your review.
Upon reviewing of your order I can see that 3 out of the 4 ordered items were unfortunately cancelled due to a stock error that occurred. Whilst we aim to ensure all of our stock files are accurately shown on our website occasionally discrepancies can occur and I am sorry that your order has been affected by this.
The remaining item I can see was collected from the selected collection point.
I do hope that GO Outdoors can improve the experience had in the future.
Kind regards,
GO Outdoors Customer Care Team
The guys were very customer oriented
The guys were very customer oriented. Helpful, knowledgeable, not at all pushy.
April 30, 2026
Reply from GO Outdoors - Preston
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Went go outdoors for gas bottle…
Went go outdoors for gas bottle atchments MARK was realy help full to help fimd the fight atachment 4 the bottle i had
May 4, 2026
Unprompted review
Reply from GO Outdoors - Preston
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
We went into the store on Tuesday and…
We went into the store on Tuesday and were struggling to find climbing shoes in the right size. Neil helped us out immediately and was very knowledgeable in climbing and even recommended local outdoor places to climb. Above and beyond service
April 28, 2026
Unprompted review
Reply from GO Outdoors - Preston
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Calvin was great today
Calvin was great today, he was engaging and helpful. He built a good rapport with us and was easy to talk to. Appreciate his friendliness and willingness to go above and beyond.
April 29, 2026
Unprompted review
Reply from GO Outdoors - Preston
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
5* customer service!
I had ordered a sleeping bag online to collect locally- my order was diverted to a different store. I rang Preston and spoke to Calvin who went out of his way to help me.
There was a lovely lady on the tills too, very pleasant, cheery and assisted me quickly.
Absolutely fantasic customer service, thank you again!
April 29, 2026
Unprompted review
Reply from GO Outdoors - Preston
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Go Outdoors Customer Care Team
Fantastic customer service by Kieren
Fantastic customer service by Kieren, from a telephone call the day before asking for advise to my visit today when he actually remembered me, WOW! Keiren went out of his way to help me, nothing was too much trouble to him. Thank you so much.
April 27, 2026
Unprompted review
Reply from GO Outdoors - Preston
Hi,
We're really glad you took time out to rate us as 5 stars here on Trustpilot. Hopefully we can deliver more wow experiences for you in the future.
Thanks again,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Preston
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Some of the most fabulous Service have…
Some of the most fabulous Service have received in quite some time credit Calvin and Marky who went above and beyond to provide the service that I received today and actually changed my mind about the purchase of a pair of boots and they were right all along, thank you very much, and well done lads. Great service. Also great help from Simon at the Lancaster branch in Directing me to Preston. Well done again…
April 27, 2026
Unprompted review
Reply from GO Outdoors - Preston
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Young chap called Calvin assisted me…
Young chap called Calvin assisted me and he was great. Very helpful and knowledgable and a decent lad.
April 27, 2026
Unprompted review
Reply from GO Outdoors - Preston
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Helpful staff member
I bought a pair of Scarpa boots yesterday at the Preston store.
Calvin was extremely helpful and obtained a price match for me without being asked
April 25, 2026
Unprompted review
Reply from GO Outdoors - Preston
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
All round good service and information
Easy purchase on line, excellent price and value.
Delivery to store was good and pick up easy. All in all really good service all round
April 16, 2026
Reply from GO Outdoors - Preston
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Good service by Calvin on the shoes!
April 25, 2026
Unprompted review
Reply from GO Outdoors - Preston
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Calvin was helpful in finding my size…
Calvin was helpful in finding my size in a walking shoe. He left me to try them on and checked in with me once I had time to have a little walk around the shop. I went on to purchase.
April 25, 2026
Unprompted review
Reply from GO Outdoors - Preston
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Great staff
I dropped into the store to pick up my online order and was helped by Luke, he was great, friendly and efficient.
April 19, 2026
Unprompted review
Reply from GO Outdoors - Preston
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Great customer service.
Went in to the Deepdale store Preston. I had a great customer experience with the shoe sales employee Mark who knows his stuff, my apologies for sending him backwards and forwards but with his help found the right pair of walking boots..Both staff members on the tills were great as well.
April 20, 2026
Unprompted review
Reply from GO Outdoors - Preston
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
I visited the store today looking for walking boots
I visited the store today looking for a new pair of walking boots. I was assisted by Mark and Shane who had great knowledge of boots and patiently helped me chose a pair that worked for my feet. Thank you to both and I would recommend a visit if you are looking and need some help choosing. I was even shown a new way to tie my boots to help support my weak ankle.
April 20, 2026
Unprompted review
Reply from GO Outdoors - Preston
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Go Outdoors Customer Care Team
Arthur at the Deepdale Preston store…
Arthur at the Deepdale Preston store was very helpful and extremely patient. He went out of his way to help me when purchasing some walking boots. It makes for a pleasant shopping experience when there are staff actually there to help you. This generally does not seem to be the case in many other retail outlets. More stock available in store for shoes and boots would be helpful
April 20, 2026
Unprompted review
Reply from GO Outdoors - Preston
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
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