GO Outdoors - Preston Reviews 

Just wanted to say a big thank you to Hope & Sara who were incredible helping me secure some climbing gear after a click and collect issue.

Also a shout out to the chap at Blackburn, who refunded and helped when pieces were missing from the c&c delivery.

I was staring at the same shelf for ages, really puzzled on which stove set to get, Calvin offered to help me find what I was looking for, asked me plenty of questions about my upcoming trip so he knew what I’d specifically need & talked me through pros & cons of different kinds, he also checked the rest of my kit to make sure I had all the right kit for a few days in the lakes. Great customer service, could not be more grateful to Calvin for going out of his way to help me out.

Well stocked and staff were really approachable and friendly. Alfie who serves us at the till was really personable and had went the extra mile

Alfie was really helpful & pleasant!

Neil dealt with my complaint efficiently and in an understanding way. We all make mistakes, it's how they're dealt with and he was great

Jack and Hope gave us great advice and support in equipping for a forthcoming expedition to a Munro in Scotland. We'd strongly recommend the shop.

Alfie and mark from the Preston store helped us out massively we needed gas for the caravan and wasn’t long until they closed but still helped us. Both lovely polite and nothing was to much bother really appreciate there help thanks again

Went to Go Outdoors Deepdale Centre Preston today, found the staff very helpful and friendly. They even did a price match for me. Thank you.

Firstly the shop is so well laid out. I get all my clothes from here including everything I need for long hikes and camping. Some really good value as a member.
Sara at the till was a breath of fresh air and very helpful.
If every shop had a Sara, they would surely do good business.
Highly recommend this store

Great shop, with good stock and very knowledgable staff. Ordered online for collection in store. The order had not processed correctly but has been delivered. One of the staff (Calvin) assisted sorting the issue out, finding my item, processing it on the system and ensuring everything about my experience just went well! Thank you very much!

Excellent service by Amber who recognized our needs and sorted everything out super quickly.
Also great prices and good atmosphere in the shop.

I visited the Preston Store 04/04/2026. I was served by Kohana, who was very helpful and guided me to the items I needed. Thank you so much.

I received exceptional customer service at the Preston Deepdale branch.
I had specific needs when looking for a replacement walking shoes due to a damaged foot.
I explained my issue and the customer service agent in the boots & shoes department began to advise me and seek to obtain the best fit possible.
I tried on over a dozen different sizes and brands of footwear, all while other customers were also enquiring of him for their own needs.
Not once did he fail to deal with me, or any other customer, in a timely, helpful & pleasant manner. To personally experience, and also watch & hear him go about his profession was truly uplifting.
Ultimately I was able to find the correct brand and size fitment for my needs, but not in the model of show I preferred.
He then directed me to the Go Outdoors website, having first checked availability for me, so I was able to buy exactly what I needed and wanted later that day.
Faultless customer service and assistance.

Yet again I found just what I needed in Go Outdoors, and thanks to superb help and advice from Shane, I was able to purchase the best pair of boots I've ever had in over 60 years of trekking in Britain and Europe. Shane was confident that with care the boots will last up to 10 years. They'll probably see me out, but I'll always be back into this great store for other equipment as will my family. Many thanks again to Shane, it was great talking to him.
Chris

Keiren O was.so helpful and patient.
Friendly staff all round

Went in store to buy daughter boots for D of E. Excellent one to one service given by Shane. Not rushed. Very knowledgeable.

Called in to pick up various bits for a ski trip and D of E trip for my boys. Got everything I needed and was served by Alfie at the till. Really helpful young lad and could actually talk confidently rather than grunt like most of the service interactions recently.

Went in wanting to take some walking boots back as they had split, and less than 12 months old.
Initially the lady behind the desk said it was wear and tear (without even looking at them or viewing my receipt). She called a supervisor over, where he wasn’t for doing anything about it and didn’t even read the email receipt properly. Then said I could have an exchange. Fairly off hand man (bald head and glasses), so didn’t offer great customer service.
It’s a large store, but not a vast selection of walking boots. The store manager (Mark / Marc), was really helpful…helped explain the type of boots and advised against buying a particular pair which didn’t suit my needs.
My overall experience would have been 1 star but for the Manager.