GO Outdoors - Reading (Express) Reviews 

180
TrustScore 5 out of 5

4.9

Chain Street 3, RG1 2HX Reading, England, GB


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Rated 5 out of 5 stars

Thank you, Ciaran! We struggled to find the place and park nearby as we were returning a tent. Thankfully, we had Ciaran's expert help, including carrying the tent, directing us and answering our ques... See more

Company replied

Rated 5 out of 5 stars

We brought 4 tshirts off the peg in the correct size with no hassle for my husband who needs special sizing. This in itself constitutes a positive shopping experience! Ciaran and Samri we really... See more

Company replied

Rated 5 out of 5 stars

Served by Anya & Ciaran who were both really friendly, helpful and knowledgeable regarding DofE equipment choices. Great variety of options and very reasonable prices. They sorted out disco... See more

Company replied

Rated 5 out of 5 stars

I was initially helped by Luciana to find a new 65L backpack after my trusty one needed replacing after many years. She was super helpful, lovely and knowledgeable. She couldn't have been better! Faiz... See more

Company replied


Company details

  1. Camping Store
  2. Activewear Store
  3. Bicycle Store
  4. Climbing Club
  5. Horseback Riding Service
  6. Running Store

About GO Outdoors - Reading (Express)

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Written by the company

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Contact info

  • Chain Street 3, RG1 2HX, Reading, England, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

180 reviews

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1-star

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4.9

All reviews

(180)

33,755 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Anya was very helpful in helping me…

Anya was very helpful in helping me choose my merrell hiking shoes and very polite.

July 17, 2026
Unprompted review
GO Outdoors - Reading (Express) logo

Reply from GO Outdoors - Reading (Express)

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Thank you

Thank you, Ciaran! We struggled to find the place and park nearby as we were returning a tent. Thankfully, we had Ciaran's expert help, including carrying the tent, directing us and answering our questions. He went above and beyond and we really appreciated his exemplary service.

July 12, 2026
Unprompted review
GO Outdoors - Reading (Express) logo

Reply from GO Outdoors - Reading (Express)

Hi,

Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.

Thanks again for shopping with us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Sammi offered great advice without any…

Sammi offered great advice without any sales pressure

July 2, 2026
Unprompted review
GO Outdoors - Reading (Express) logo

Reply from GO Outdoors - Reading (Express)

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Service was good

June 19, 2026
GO Outdoors - Reading (Express) logo

Reply from GO Outdoors - Reading (Express)

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Welcoming staff (Sammi).

Welcoming staff (Sammi).
Very professional and gave me great advice. Very happy with the service.

June 22, 2026
Unprompted review
GO Outdoors - Reading (Express) logo

Reply from GO Outdoors - Reading (Express)

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Good customer service

We brought 4 tshirts off the peg in the correct size with no hassle for my husband who needs special sizing. This in itself constitutes a positive shopping experience!

Ciaran and Samri we really helpful and explained how I should.sign up in store not online and assisted with this..the store offers are a bit confusing with all the bits and differences so it was nice to be helped by such lovely friendly professional people.

I felt rather sorry for Ciaran as he clearly has some needy colleagues who kept being incredibly loud in his earpiece despite him saying he's with a customer.

June 20, 2026
Unprompted review
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Reply from GO Outdoors - Reading (Express)

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Luciana and Ciara’s where really nice…

Luciana and Ciara’s where really nice friendly and welcoming and helpful

June 20, 2026
Unprompted review
GO Outdoors - Reading (Express) logo

Reply from GO Outdoors - Reading (Express)

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Ciaran was very helpful as so needed a…

Ciaran was very helpful as so needed a Camping bed as I was taken a group of young people to a Young Carers Festival.

June 19, 2026
Unprompted review
GO Outdoors - Reading (Express) logo

Reply from GO Outdoors - Reading (Express)

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent friendly staff

Excellent friendly staff, very knowledgeable and thorough. Thank you Richard and Sammi.

June 18, 2026
Unprompted review
GO Outdoors - Reading (Express) logo

Reply from GO Outdoors - Reading (Express)

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Served by Anya & Ciaran who were both…

Served by Anya & Ciaran who were both really friendly, helpful and knowledgeable regarding DofE equipment choices.

Great variety of options and very reasonable prices.

They sorted out discounts for us too.

Always a pleasure shopping here.

June 14, 2026
Unprompted review
GO Outdoors - Reading (Express) logo

Reply from GO Outdoors - Reading (Express)

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Served by Anya & Ciaran who were very…

Served by Anya & Ciaran who were very helpful with all the options of walking shoes. They took their time to explain the difference in the products and were very patient whilst we tried lots of different pairs on.

June 14, 2026
Unprompted review
Rated 5 out of 5 stars

A great Go Outdoors team!

The Go Outdoors team were incredibly helpful, both over the phone prior to my visit, and in store. Anya offered some great advice in store over tents and was both knowledgeable and patient. A great team and very helpful. I will be back soon.

June 12, 2026
Unprompted review
GO Outdoors - Reading (Express) logo

Reply from GO Outdoors - Reading (Express)

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent, friendly customer service!

I was initially helped by Luciana to find a new 65L backpack after my trusty one needed replacing after many years. She was super helpful, lovely and knowledgeable. She couldn't have been better! Faizal then served me at the till and despite a problem with my DofE discount he was again helpful and knowledgeable and between the two managed to solve the problem. I will absolutely return when I next need something for the outdoors!

June 13, 2026
Unprompted review
GO Outdoors - Reading (Express) logo

Reply from GO Outdoors - Reading (Express)

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great customer service

Great customer service. And a surprisingly good selection for the size of the store.

June 2, 2026
GO Outdoors - Reading (Express) logo

Reply from GO Outdoors - Reading (Express)

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Really helpful & knowledgeable staff

Really helpful & knowledgeable staff. Thank you especially to Sammi on our most recent visit. A really good range of clothes & equipment, well set out…

June 6, 2026
Unprompted review
GO Outdoors - Reading (Express) logo

Reply from GO Outdoors - Reading (Express)

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great staff

Luciona was so helpful when my 4 year old was having a tantrum and not wanting to try on the raincoat. She distracted him and showed us the mirror which did the trick. Thank -you!

June 6, 2026
Unprompted review
GO Outdoors - Reading (Express) logo

Reply from GO Outdoors - Reading (Express)

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent customer service

Ciaran was extremely helpful when I called to enquire about availability of a Rab jacket. He took my number and called me back after checking in the stock room. He put the jacket behind the counter for me to collect the next day. He went the extra mile for me. Excellent service.
Mrs Jackson

June 5, 2026
Unprompted review
GO Outdoors - Reading (Express) logo

Reply from GO Outdoors - Reading (Express)

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great service from Raizan

Great service from Raizan. He fixed a rucksack buckle from the buckle kit rather than let us stumble about trying to DIY.

May 31, 2026
Unprompted review
GO Outdoors - Reading (Express) logo

Reply from GO Outdoors - Reading (Express)

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Helpful and friendly

Good selection for a relatively small store. Anya and Sam we’re very helpful and friendly in helping us purchase trousers and coats for an upcoming trip.

May 27, 2026
Unprompted review
GO Outdoors - Reading (Express) logo

Reply from GO Outdoors - Reading (Express)

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Luciona was super helpful but not pushy

Luciona saw us looking at the rucksacs and offered help. Having ascertained why my son needed the sac and the specific requirements she talked us through several bags attributes, pros and cons. He is a tall thin teenager and she spent time adjusting the bag to his dimensions and also help pack the bag with his martial arts gear so he could feel the weight distribution. Nothing was too much trouble and we did not feel hurried. With her knowledge of the different bags he chose the OEX 70l over the more expensive models.

May 23, 2026
Unprompted review
GO Outdoors - Reading (Express) logo

Reply from GO Outdoors - Reading (Express)

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Go Outdoors Customer Care Team

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