Came in for two-man tent and some sleeping bags, Anya made us aware of the offer you had on and was so helpful- gathering the things we needed and running downstairs for other things. She was absolute... See more
Company replied
Location
Switch locationChain Street 3, RG1 2HX Reading, England, GB
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See what reviewers are saying
Visited the store on the 31/07/2026. I was attended by Sammi. She was incredibly kind, attentive, and so easy to chat to. She listened to exactly what I needed and gave honest sales advice without any... See more
Company replied
We needed 2 fold up camping style chairs quite urgently and the store had a great range of choice and colour. Really good value (especially with our customer discount). Staff were helpful. Very happy... See more
Company replied
Simply great value and service. Ordered for pick up, and the assistant was friendly and efficient. Made sure I knew the T-shirt could be returned within 30 days, and offered a dressing room to try it... See more
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Company details
About GO Outdoors - Reading (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Chain Street 3, RG1 2HX, Reading, England, United Kingdom
4.9
Excellent
186 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
I had a great experience at Go Outdoors…
I had a great experience at Go Outdoors on 31st Oct evening. Ciaran provided such a lovely and friendly service — patient, knowledgeable and genuinely helpful. He took the time to explain options and made the whole process really smooth. It’s rare to meet staff who care this much. Thank you, Ciaran! Will definitely return.
October 31, 2025
Reply from GO Outdoors - Reading (Express)
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Veronica was extremely helpful and…
Veronica was extremely helpful and polite in helping me choose a rucksack suitable for my needs, I won't hesitate in returning in the future.
November 1, 2025
Unprompted review
Reply from GO Outdoors - Reading (Express)
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Helpful and knowledgable
Ciaran was helpful and knowledgeable about what might satisfy my my awkward feet’s needs. Good range of walking footwear, which is what I was interested in. Good value for money, especially with my discount card.
October 24, 2025
Unprompted review
Reply from GO Outdoors - Reading (Express)
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
First time shop in Go Outrdoors
I have not shopped with Go Outdoors before.
The store in Reading used to be Blacks.
I bought ladies walking shoes- Peter Storm.
The assistant was polite but not very attentive, I didn't feel entirely welcome. I tried on size 7 shoes which were a bit snug and I stupidly didn't try on a size larger. I now have a pair of shoes that are not as comfortable as they should be. Its my own fault - but I didn't want to be a nuisance.
October 27, 2025
Reply from GO Outdoors - Reading (Express)
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Highly recommend
I had a fantastic experience at GO Outdoors. Anya was incredibly helpful and friendly — she honestly couldn’t have done more to help. It’s so refreshing to meet someone who genuinely cares about providing great service. She made the whole experience easy and enjoyable. Highly recommend!⭐️
October 27, 2025
Unprompted review
Reply from GO Outdoors - Reading (Express)
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Very helpful fitting walking boots
Ciaran and Weronika helped me out lots by finding alternate sizes and brands until I was completely happy. Their knowledge of the range and technical details were also very helpful in my decision.
October 24, 2025
Unprompted review
Reply from GO Outdoors - Reading (Express)
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Ciaran was brilliantly helpful from…
Ciaran was brilliantly helpful from start to finish. He’s very knowledgeable about the product and is a real asset to the store. Thank you! Suzanne
October 18, 2025
Unprompted review
Reply from GO Outdoors - Reading (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Reading (Express)
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Brilliant customer service
Brilliant customer service and knowledgeable staff.
October 11, 2025
Unprompted review
Reply from GO Outdoors - Reading (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Go_Shoes
Go_Shoes
Useful experience trying to buy work shoes for my son. Helpful Assistant found suitable pair and explained advantages of Membership system.
Thanks
October 1, 2025
Reply from GO Outdoors - Reading (Express)
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Jack in Reading went over and above to…
Jack in Reading went over and above to help my daughter on her upcoming overseas trip. Made the experience so much easier. Very knowledgeable and great asset!!
September 20, 2025
Unprompted review
Reply from GO Outdoors - Reading (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
The member of staff was very pleasent…
The member of staff was very pleasent and helpful.
October 2, 2025
Reply from GO Outdoors - Reading (Express)
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Really helpful!
Really helpful!
Experienced, listened well, advised on request, Veronica applied herself fully to serving her customers (my wife and I). Thank you! ;-)
October 2, 2025
Unprompted review
Reply from GO Outdoors - Reading (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Really really helpful member of staff
Really really helpful member of staff. Great approach to customer service, attentive but not intrusive
September 28, 2025
Reply from GO Outdoors - Reading (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Staff is very friendly and very knowledgeable
I was there this morning to buy all the gear for my trekking and Sammi was with me helping me to choose the necessary things, she is very knowledgeable and very helpful and definitely deserves a 5 star review. Thank you Sammi once again for your help.
September 27, 2025
Unprompted review
Reply from GO Outdoors - Reading (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Very friendly service from George today…
Very friendly service from George today who was helpful in finding a raincoat.
September 19, 2025
Unprompted review
Reply from GO Outdoors - Reading (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Staff were very helpful but not pushy
Staff were very helpful but not pushy. Sammi served us and she seemed very knowledgeable. She made sure that we had the best deal possible.
September 18, 2025
Unprompted review
Reply from GO Outdoors - Reading (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Above and Beyond!
I bought a 60 Litre Eurohike rucksack amd my advisor (unfortunately I cannot remember her name), was very knowledgeable about the rucksack, went above and beyond to adjust straps on rucksack for me to suit my stature. She made my shopping experience here easy, enjoyable and without stress. The rucksack itself I find is excellent, loads of pockets, extremely spacious inside, and very comfortable and snug to wear on the back. Fantastic service!
September 15, 2025
Unprompted review
Reply from GO Outdoors - Reading (Express)
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Ciaran at your Reading shop was a great…
Ciaran at your Reading shop was a great salesman. He is very personable and polite, really knows the product range and offered excellent advice. I will definitely shop at Go Outdoors again.
September 5, 2025
Unprompted review
Reply from GO Outdoors - Reading (Express)
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Fast, friendly experts
Really friendly, expert service from Veronica. I got everything that I wanted and was served quickly too.
August 16, 2025
Unprompted review
Reply from GO Outdoors - Reading (Express)
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Go Outdoors Customer Care Team
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