Good range of footwear , helpful staff. Excellent value for money however noticed a lack of walking jackets but a seemingly big range if women’s dresses etc on sale. Thought I’d wandered into Marks an... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I went in for walking shoes and was helped by Alex S. Alex was very knowledgeable and helped me narrow down the options. After purchasing a pair and trying them for longer at home I changed my mind an... See more
Company replied
Fantastic layout Very helpful responsive staff All on staff near clothes,shoes and Louise helped with our purchases abd advising about our discounts at the register. Quality products that I hav... See more
Company replied
Carl was unbelievably helpful! I went in to buy a backpack as I’ve joined a walking group. All I knew was that I wanted a lighter backpack and one that had outside water holders. He spent 45 minute... See more
Company replied
Company details
About GO Outdoors - Sheffield
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Hill Street, S2 4SZ, Sheffield, United Kingdom
- 01143 996559
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Friendly staff
Friendly staff, always willing to help & advise if required.
December 4, 2025
Unprompted review
Reply from GO Outdoors - Sheffield
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Really helpful
Really friendly helpful staff including Lisa on the till and another female who searched out a fleece from the stockroom for me.
December 1, 2025
Unprompted review
Reply from GO Outdoors - Sheffield
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Helpful and Welcoming
Friendly and helpful staff made me feel welcome the moment I walked through the door. Special thanks to Fred for his help with my new walking boots!
November 29, 2025
Unprompted review
Reply from GO Outdoors - Sheffield
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Great gear, great service
Great gear. And great service. Like always.
November 26, 2025
Unprompted review
Reply from GO Outdoors - Sheffield
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Super helpful and friendly staff
Super helpful and friendly staff - Carl and his manager helped me exchange an item for a larger size and honoured the online discount code that I’d used for the original purchase - thanks ☺️
November 25, 2025
Unprompted review
Reply from GO Outdoors - Sheffield
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Return and exchange
Louise was really polite, courteous and professional in dealing with a return and exchange I had to complete following a fault on a pair of new walking shoes.
November 24, 2025
Unprompted review
Reply from GO Outdoors - Sheffield
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Excellent service from Caroline
November 21, 2025
Unprompted review
Reply from GO Outdoors - Sheffield
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
A very pleasant visit
A very pleasant visit, with Lisa being an absolute star. Very happy, very helpful and a joy to chat with.
November 13, 2025
Unprompted review
Reply from GO Outdoors - Sheffield
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Good selection and range of prices
Good selection and range of prices. Nice welcome from the lady assistant near the door. Clean changing rooms, if basic. Friendly service from Lisa at the tills. Pleased with our purchases.
November 18, 2025
Unprompted review
Reply from GO Outdoors - Sheffield
Hi,
Thanks for taking the time to leave us a 4 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Excellent service and coat …
Every team member I came into contact with said hello, I asked for help to find what I was looking for and taken there not just told where it was and at the checkout the team member complimented my choice and was very genuinely pleasant
November 14, 2025
Unprompted review
Reply from GO Outdoors - Sheffield
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Sheffield
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Helpful advice making my choice and…
Helpful advice making my choice and Lisa was patient and helpful about confusion with my credit card.
November 13, 2025
Unprompted review
Reply from GO Outdoors - Sheffield
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Louise was super helpful when sorting…
Louise was super helpful when sorting out a refund. She was very efficient and resolved my problem.
November 13, 2025
Unprompted review
Reply from GO Outdoors - Sheffield
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Helpful and not pushy
Fred was really helpful in trying to find me some new hiking boots and sleeping bags - and let my toddler have a look at them too, thanks!
November 1, 2025
Unprompted review
Reply from GO Outdoors - Sheffield
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Great customer service throughout the…
Great customer service throughout the store and at the till.
October 28, 2025
Unprompted review
Reply from GO Outdoors - Sheffield
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Fred assisted me today he was helpful
Fred assisted me today he was helpful, courteous and knowledgeable. I highly recommend this store.
October 25, 2025
Unprompted review
Reply from GO Outdoors - Sheffield
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Great service from all the team…
Great service from all the team especially Lisa on checkout who was friendly and helpful.
October 20, 2025
Unprompted review
Reply from GO Outdoors - Sheffield
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
The store staff were very welcoming and…
The store staff were very welcoming and friendly , I was bl to purchase the store card which gave me a good discount on what I bought
October 11, 2025
Reply from GO Outdoors - Sheffield
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Good place to try sleeping bags.
Fred was extremely helpful giving us advice on sleeping bags and talking through different options.
October 18, 2025
Unprompted review
Reply from GO Outdoors - Sheffield
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Sheffield
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.