I went to Go Outdoors in Shrewsbury Town Centre with a query about buying Campingaz cylinder screw in stoppers that I had been unable to resolve myself over the Internet. Kris went out of his way to... See more
Company replied
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See what reviewers are saying
It’s a good store with a good range of things to buy our only criticism is the customer service that lacks a real sense of nothings to much trouble if you ask one of the staff. This is key especially... See more
Company replied
One word: Matt. He was amazing. We rock up half an hour before closing on a Sunday afternoon with what was probably his biggest challenge for a while... finding boots to fit me! I had already been els... See more
Company replied
I went to buy walking boots. I was served by Elin and Ed who spent well over an hour incredibly patiently and knowledgeably helping me make the right decision. I truly felt that their goal was to d... See more
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Company details
About GO Outdoors - Shrewsbury (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
6/7 Mardol Head, SY1 1HD, Shrewsbury, Shropshire, United Kingdom
- 01743 290686
4.8
Excellent
672 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I was helped in store today by Laura
I was helped in store today by Laura, she was very helpful and polite
December 10, 2025
Unprompted review
Reply from GO Outdoors - Shrewsbury (Express)
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Buying walking boots
Visited the store looking for walking boots. Ed was very helpful and gave advice regarding the best footwear for my needs.
December 4, 2025
Unprompted review
Reply from GO Outdoors - Shrewsbury (Express)
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Very helpful in helping me choose new…
Very helpful in helping me choose new walking boots, especially kris
November 26, 2025
Unprompted review
Reply from GO Outdoors - Shrewsbury (Express)
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Helpful and Efficient
Cheerful welcome. Lilly most helpful with recommending wide fitting walking trainers, quickly
located and helped me try on different styles and sizes. Sold me membership and a shoe-bag resulting in a good deal.
November 24, 2025
Unprompted review
Reply from GO Outdoors - Shrewsbury (Express)
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Go Outdoors Customer Care Team
Great service from Laura and the guy…
Great service from Laura and the guy who sorted the final transaction after I’d eventually made up my mind! So refreshing to come across pro-active sales staff. Thanks for your help guys.
November 22, 2025
Unprompted review
Reply from GO Outdoors - Shrewsbury (Express)
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
All good
Nice products, helpful staff, fair price. Pity about the joining fee.
November 22, 2025
Unprompted review
Reply from GO Outdoors - Shrewsbury (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Found what I wanted
Found what I wanted, got informed advice from staff and great discounts.
Staff were Kelly & Ed
November 18, 2025
Unprompted review
Reply from GO Outdoors - Shrewsbury (Express)
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
A good experience
Elin was friendly and helpful. Nothing was too much trouble. I’m happy I was able to buy myself a comfortable pair of walking trainers today
November 8, 2025
Unprompted review
Reply from GO Outdoors - Shrewsbury (Express)
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Shrewsbury (Express)
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Recommend!!
Felt looked after when looking for walking boots, this woman was very helpful ecspecially when we went into blacks the experience was not so good.
October 27, 2025
Unprompted review
Reply from GO Outdoors - Shrewsbury (Express)
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Very good service
Very good service, friendly and attentive.
Rosie and Lilly were excellent help.
October 27, 2025
Unprompted review
Reply from GO Outdoors - Shrewsbury (Express)
Hi,
Thanks for taking the time to leave us a 4 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Great customer service
From the moment I stepped into the store, I received absolutely fantastic customer service from friendly and very knowledgeable staff. Made buying a coat and socks strangely enjoyable.
October 22, 2025
Reply from GO Outdoors - Shrewsbury (Express)
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Shrewsbury (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Elin was a most helpful
Elin was a most helpful, articulate and weill informed young lady and a credit to your store. A delightful personality but who also knew her stuff. We took her advicecand ended up with the perfect walking boots.
Well done!
October 5, 2025
Unprompted review
Reply from GO Outdoors - Shrewsbury (Express)
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Matt was a great help
Matt was a great help, super informative and really nice to chat too. Helped me try on a load of shoes!
October 5, 2025
Unprompted review
Reply from GO Outdoors - Shrewsbury (Express)
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Shrewsbury (Express)
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
In store service was good but online terrible
In store service was good - I had bought a jacket for my youngest daughter and wanted a matching one for my eldest. The assistant ordered one for me online as they had the size available and arranged for it to be delivered to me at home - all great.
I then get an email telling me the order had been cancelled due to no stock available (first issue - why allow an item to be ordered if it is out of stock)
And then further on in the email it says they won’t refund me (despite having my card details) and I’ll need to go back in to store to get my refund. Totally absurd - not great customer service and means I have to make an unnecessary trip in to store.
September 14, 2025
Reply from GO Outdoors - Shrewsbury (Express)
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Brilliant
Brilliant, Ed was knowledgeable, approachable and helpful. Thanks Ed
September 12, 2025
Unprompted review
Reply from GO Outdoors - Shrewsbury (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
I went to collect my order but found I…
I went to collect my order but found I was in the wrong store but the staff went and found one that they had in stock so I bought the one they had
August 25, 2025
Reply from GO Outdoors - Shrewsbury (Express)
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Wanted to buy some fleece jackets &…
Wanted to buy some fleece jackets & waterproof jacket . Laura was very informative and helpful so I could make the right choice.
Staff in shop very polite and lovely kind people . Even brought over a chair so my very elderly father could rest his legs.
August 19, 2025
Unprompted review
Reply from GO Outdoors - Shrewsbury (Express)
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
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