It’s a good store with a good range of things to buy our only criticism is the customer service that lacks a real sense of nothings to much trouble if you ask one of the staff. This is key especially... See more
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One word: Matt. He was amazing. We rock up half an hour before closing on a Sunday afternoon with what was probably his biggest challenge for a while... finding boots to fit me! I had already been els... See more
Company replied
I went to buy walking boots. I was served by Elin and Ed who spent well over an hour incredibly patiently and knowledgeably helping me make the right decision. I truly felt that their goal was to d... See more
Company replied
Went to the Shrewsbury Go Outdoors Express to buy some insoles, the staff were very helpful and polite. I think the member of staffs name was Ian. Will recommend my friends to use the shop
Company replied
Company details
About GO Outdoors - Shrewsbury (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
6/7 Mardol Head, SY1 1HD, Shrewsbury, Shropshire, United Kingdom
- 01743 290686
4.8
Excellent
666 reviews
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Shrewsbury Go Outdoors Express
Went to the Shrewsbury Go Outdoors Express to buy some insoles, the staff were very helpful and polite. I think the member of staffs name was Ian.
Will recommend my friends to use the shop
August 11, 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury (Express)
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Good customer service
Staff were attentive and helpful. Far better service here than the larger stores ive been in.
August 22, 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury (Express)
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Politeness is free smiles are to….
It’s a good store with a good range of things to buy our only criticism is the customer service that lacks a real sense of nothings to much trouble if you ask one of the staff. This is key especially when you can just order online for most things today & it costs nothing to be polite or helpful. Manners aren’t a generational thing it’s a part of all of us & it always gets noticed if someone is especially nice. Hope go outdoors read what people write as this is a genuine review…. 😃 C
August 20, 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury (Express)
Thanks for the review.
We're grateful you felt it worthy of 4 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Instore staff amazing, online/phone terrible
The staff in store were amazing helpful and pleasant no probems at all.
your online ordered is absolutely terrible. Make me download some shop app to track which didnt update past awaiting information after a week and never past that.
Took 6 minutes to get through the phone auto bullshit to then get on hold for an extra 40 minutes before giving up as i dont think you even have a customer service and going instore to finding the staff knowing exactly what my delivery was by name as it arrived the day before.
August 11, 2026
Reply from GO Outdoors - Shrewsbury (Express)
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Walking boots - amazing service
I went to buy walking boots. I was served by Elin and Ed who spent well over an hour incredibly patiently and knowledgeably helping me make the right decision. I truly felt that their goal was to deliver the best outcome for me rather than make a sale. Many thanks.
August 20, 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury (Express)
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Friendly and helpful staff in store
Friendly and helpful staff in store.
Elin's customer service was exceptional
August 19, 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Very helpful and has sized me up with…a size 5
Very helpful and has sized me up with big comfortable spacious boots, which have been very useful over the last few days.
August 18, 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury (Express)
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Elin was really helpful
Elin was really helpful in finding an adjustable strap for me. The rucksack repair kit was perfect.
August 14, 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury (Express)
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Matt, the miracle worker
One word: Matt. He was amazing. We rock up half an hour before closing on a Sunday afternoon with what was probably his biggest challenge for a while... finding boots to fit me! I had already been elsewhere, and given up, so came into this shop with zero expectations. Matt's patience and practical knowledge were outstanding. His determination to help me paid off, and after he was up and down the stairs like a gazelle at least 10 times, we found the holy grail: a boot that fits!!! A genuine huge thank you Matt; you really gave me the best customer experience I can remember, and your professional expertise and patience are a rarity for which you should be recognised
August 9, 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury (Express)
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
The assistant
The assistant, Elin, could not have been more helpful. She was delightful to deal with as was the person on the cash desk. Thank you.
August 8, 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury (Express)
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
We were assisted by Ethan who was very…
We were assisted by Ethan who was very friendly and approachable. He helped find what we were looking for and assisted with the fitting (child's shoes) the whole process was very smooth and easy. Thank you!
August 3, 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury (Express)
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
First time shopping in Go Outdoors
First time shopping in Go Outdoors. Assistant patiently explained the members discount without being pushy and was very helpful and professional.
August 6, 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury (Express)
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Well stocked and a great staff!
I found exactly what I needed and Elon and Kris really helped me out. Thanks!
August 6, 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury (Express)
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Going beyond her job spec
Assistant was more than helpful - finding what I needed & advising on other suitable garments.
When finding my discount card she was extra accommodating & eventually found the card that was still valid - her patience was exemplary!
August 6, 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury (Express)
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
We bought some shoes for grandad and…
We bought some shoes for grandad and grandson from Ethan. He was extremely helpful and very genuine. It’s wonderful these days to be served by someone who actually wants to help and care. Well done
August 2, 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury (Express)
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Fantastic service!!!!
Fantastic service!!!!! Great customer service and fully stocked with all the stuff I required
August 1, 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury (Express)
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Arrogant sales advisor.
The sales advisor was somewhat abrupt and arrogant in his manner. I felt uneasy at his gloating that Black's was closing down, and whilst business is business, there is always a human involved in that business. I shall think carefully before returning to shop here again.
July 25, 2026
Reply from GO Outdoors - Shrewsbury (Express)
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Excellent service and advice and they…
Excellent service and advice and they had just what we needed!
July 29, 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury (Express)
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Shrewsbury (Express)
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Excellent attentive service and advice…
Excellent attentive service and advice from Matt! Many thanks
June 21, 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury (Express)
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
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