I went to Go Outdoors in Shrewsbury Town Centre with a query about buying Campingaz cylinder screw in stoppers that I had been unable to resolve myself over the Internet. Kris went out of his way to... See more
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It’s a good store with a good range of things to buy our only criticism is the customer service that lacks a real sense of nothings to much trouble if you ask one of the staff. This is key especially... See more
Company replied
One word: Matt. He was amazing. We rock up half an hour before closing on a Sunday afternoon with what was probably his biggest challenge for a while... finding boots to fit me! I had already been els... See more
Company replied
I went to buy walking boots. I was served by Elin and Ed who spent well over an hour incredibly patiently and knowledgeably helping me make the right decision. I truly felt that their goal was to d... See more
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Company details
About GO Outdoors - Shrewsbury (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
6/7 Mardol Head, SY1 1HD, Shrewsbury, Shropshire, United Kingdom
- 01743 290686
4.8
Excellent
672 reviews
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Fantastic service!!!!
Fantastic service!!!!! Great customer service and fully stocked with all the stuff I required
August 1, 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury (Express)
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Arrogant sales advisor.
The sales advisor was somewhat abrupt and arrogant in his manner. I felt uneasy at his gloating that Black's was closing down, and whilst business is business, there is always a human involved in that business. I shall think carefully before returning to shop here again.
July 25, 2026
Reply from GO Outdoors - Shrewsbury (Express)
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Excellent service and advice and they…
Excellent service and advice and they had just what we needed!
July 29, 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury (Express)
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Shrewsbury (Express)
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Excellent attentive service and advice…
Excellent attentive service and advice from Matt! Many thanks
June 21, 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury (Express)
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Elin was amazingly helpful and knowledgeable. Feeling extremely pleased with my ourchases
Elon was amazingly helpful and knowledgea
June 23, 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Great customer service from friendly staff.
Was away camping and ended up in Shrewsbury so thought we would have a look around the local store. Staff were really friendly and knowledgable about the products. When it came to paying the assistant made sure all promotions were added and the membership discount was also taken off. great customer service.
June 11, 2026
Reply from GO Outdoors - Shrewsbury (Express)
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Ethan was extremely pleasant and helpful
Ethan was extremely pleasant and helpful
June 9, 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury (Express)
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Very friendly and professional service…
Very friendly and professional service from Kris at the Go Outdoors Express in Shrewsbury. Popped in to get my first pair of walking popes and he was great with the advice. Thank you Kris, I look forward to using them in the Lake District this weekend.
June 11, 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury (Express)
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Great shop - Thanks for all your help Freddie
Great shop, good value, well stocked. The staff were very polite and could not have been more helpful.
I wanted some new walking shoes and was served by Freddie who was very patient, knowledgeable and helpful. We ended up spending almost £150. Would definitely go back and would recommend to friends and family
June 2, 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury (Express)
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Excellent service
Attentive, knowledgeable and understanding shop assistant knew exactly which boots would work for me and she was spot on!
June 6, 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Ed served us today and was very helpful…
Ed served us today and was very helpful when we were looking for walking boots, his knowledge and advice and suggestions were very much appreciated when we were trying to decide. His customer service skills are excellent!
May 30, 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury (Express)
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Shrewsbury (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Excellent shopping experience
Ian listened to my requirements on the footwear I needed and found me a selection of options, explained the differences, pros and cons without trying to push the most expensive ones or pressurise me into a purchase.
April 21, 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury (Express)
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
We bought two cycles for our daughters…
We bought two cycles for our daughters and we’re really happy with them. The quality is excellent, the bikes look great, and the whole buying experience was smooth and easy. Our daughters love their new cycles, and we would definitely recommend this company to others.
May 2, 2026
Reply from GO Outdoors - Shrewsbury (Express)
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Matt the person who served me was
Matt the person who served me was, friendly, which put me at ease. He was very knowledgeable about the boots I was looking at. He gave very good advice to me. Very knowledgeable about the products, friendly service. A credit to the store. Thank you. David Taylor
May 17, 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Was very helpfull and good knowledge of…
Was very helpfull and good knowledge of where to locate my item very quick and polite and served quickly very pleasedwith my purchase and recommend this store especialy my server JOHN thank you again
May 7, 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury (Express)
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Go Outdoors Customer Care Team
Staff in store were very good and…
Staff in store were very good and helpful. My online experience was very frustrating. Despite the fact that I already have a membership in store I had to buy a new membership online to get my discount!! I could find no way of declaring my current membership when paying online
April 27, 2026
Reply from GO Outdoors - Shrewsbury (Express)
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Very good customer service in store
Very good customer service in store. I was collecting an order and the sales assistant was very proactive and helpful.
April 13, 2026
Reply from GO Outdoors - Shrewsbury (Express)
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Great customer experience
Great customer experience. The staff were really helpful, when I entered the shop I wasn’t sure what I want, but a quick chat with staff and I left completely confident that I’d purchased the right garment… many thanks 😄
April 23, 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
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