GO Outdoors - Shrewsbury Reviews 

3,483
TrustScore 5 out of 5

4.8

Unit 2A Building 1 Sundorne Retail Park, Battlefield Road, SY1 4YA Shresbury, GB


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Rated 3 out of 5 stars

Staff were helpful and knowledgeable. I purchased two bikes, one online and the second was on display. The online bike arrived as promised. The in-store bike took three telephone conversations to ensu... See more

Company replied

Rated 5 out of 5 stars

We bought some hiking boots for our (nearly) 16-year old daughter. John was attentive, knowledgeable and helpful during the process of choosing the right pair of boots and we were very pleased with ou... See more

Company replied

Rated 5 out of 5 stars

I went to the Shrewsbury store after my old tent died at the start of a music festival. I was served by Elijah who was fantastic. He listened to what I needed, made a suggestion based on personal exp... See more

Company replied

Rated 5 out of 5 stars

Excellent guidance and support from John during my recent visit to Go outdoors to buy new walking boots. Its a daunting task with the many styles and price range on offer, in store knowledge of the pr... See more

Company replied


Company details

  1. Camping Store
  2. Activewear Store
  3. Bicycle Store
  4. Climbing Club
  5. Horseback Riding Service
  6. Running Store

About GO Outdoors - Shrewsbury

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Written by the company

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Contact info

  • Unit 2A Building 1 Sundorne Retail Park, Battlefield Road, SY1 4YA, Shresbury, United Kingdom

  • 01743 297040

4.8

Excellent

TrustScore 5 out of 5

3K reviews

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4.8

All reviews

(3,483)

36,115 reviews in the last 12 months

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Rated 5 out of 5 stars

Popped into Go Outdoors Shrewsbury and…

Popped into Go Outdoors Shrewsbury and found the store well stocked and busier than previous visits. Got everything I was looking for and your staff were pleasant and helpful. In the footwear department I was efficiently provided with my preferred choice of walking shoe by Dominic. Thankyou!

February 7, 2026
Unprompted review
GO Outdoors - Shrewsbury logo

Reply from GO Outdoors - Shrewsbury

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Very helpful

Went in wanting some walking boots but not really sure on what I wanted. Freddie was very helpful and knowledgeable helped me find the perfect boots for me, I didn't feel like I was being rushed or pushed into a decision which always helps, will definitely be coming back thanks Freddie

February 8, 2026
Unprompted review
GO Outdoors - Shrewsbury logo

Reply from GO Outdoors - Shrewsbury

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great help today from Freddie!

February 8, 2026
Unprompted review
GO Outdoors - Shrewsbury logo

Reply from GO Outdoors - Shrewsbury

Hi,
5 star reviews are important to us and reviews like this help us establish that we're going in the right direction.

Thanks for shopping with us.

Kind Regards
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

New walking boots

Visited your store today for some new walking boots I was asked if I needed any help by a young man called Freddie he asked what I was looking for and was very knowledgeable on all the walking boots I asked about his advice was brilliant and I went away a very happy customer with a brand new pair of walking boots the most comfortable boots I have ever had

February 8, 2026
Unprompted review
GO Outdoors - Shrewsbury logo

Reply from GO Outdoors - Shrewsbury

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Helped by Freddie today at Shrewsbury

Helped by Freddie today at Shrewsbury, we were after overtrousers, but unsure if they would fit when have winter big B2 boots on. Freddie sourced a pair from stores and allowed us to wear them, then test the trousers.
Perfect

February 8, 2026
Unprompted review
GO Outdoors - Shrewsbury logo

Reply from GO Outdoors - Shrewsbury

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Fantastic staff

Such lovely, helpful, polite staff. A huge credit to your company.

February 7, 2026
Unprompted review
GO Outdoors - Shrewsbury logo

Reply from GO Outdoors - Shrewsbury

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Perfect walking boots

I was looking for some new walking boots and was helped by Elijah who first asked me what sort of terrain I would be covering and the main purpose they would serve. He then explained the pros and cons of various styles and how they should feel walking up and down hills etc. And having looked at a few I was pleased with his main recommendation. After trying a couple of sizes I ended up buying the mens version as that suited my foot better. He also explained how to lace them properly and how to care for them. I was impressed with his knowledge. Overall it was a great experience and I'm thrilled with my purchase.

February 7, 2026
Unprompted review
GO Outdoors - Shrewsbury logo

Reply from GO Outdoors - Shrewsbury

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

We popped in off the cuff to get some…

We popped in off the cuff to get some walking boots. We was approached by a young man called Dominic. This young man is an asset to ur company. He was extremely helpful, knowledgeable and very polite. Because of his help I left a very happy customer and I will be returning and I will b recommending the shop to over people in my circle if walkers

February 7, 2026
Unprompted review
GO Outdoors - Shrewsbury logo

Reply from GO Outdoors - Shrewsbury

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

We were assisted by Dominic in the…

We were assisted by Dominic in the footwear section today. He was very helpful and assisted us with exactly what we were looking for. Thank you for your assistance!

February 7, 2026
Unprompted review
GO Outdoors - Shrewsbury logo

Reply from GO Outdoors - Shrewsbury

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

The server

The server, Freddie, was really helpful in advising me about looking after the clothing I bought. I also appreciated his cheerful manner.

February 7, 2026
Unprompted review
GO Outdoors - Shrewsbury logo

Reply from GO Outdoors - Shrewsbury

Hi,

Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.

Thanks again for shopping with us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Thank you Adam.

Thank you Adam.. very efficient and helpful when dropping off my parcel.

February 7, 2026
Unprompted review
GO Outdoors - Shrewsbury logo

Reply from GO Outdoors - Shrewsbury

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Amazing experience

Amazing experience. A very efficient exchange to allow us to add our dofe discount. Very friendly staff!

February 7, 2026
Unprompted review
GO Outdoors - Shrewsbury logo

Reply from GO Outdoors - Shrewsbury

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Very great service from Freddie

The gentleman (freddie) that served me was extremely helpful! He was very knowledgeable and answered all my questions happily, nothing was to much trouble!

February 7, 2026
Unprompted review
GO Outdoors - Shrewsbury logo

Reply from GO Outdoors - Shrewsbury

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Adam was very friendly and helpful…

Adam was very friendly and helpful thank you

February 7, 2026
Unprompted review
GO Outdoors - Shrewsbury logo

Reply from GO Outdoors - Shrewsbury

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Service with a smile

I found the two assistants Holly and Kate? were so knowledgeable and incredibly helpful and found just what I needed. I needed a sun hat for my holiday in the middle of winter when summer stocks are packed away in the stock room.This involved a lot of to-ing and fro-ing to the stock room. Nothing was too much trouble for them so has made the pre- holiday packing so much easier Great friendly service!

February 4, 2026
Unprompted review
GO Outdoors - Shrewsbury logo

Reply from GO Outdoors - Shrewsbury

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Amazing customer service

John was incredibly helpful when buying a pair of hiking boots. Very knowledgable and helpful! Thank you!

January 31, 2026
Unprompted review
GO Outdoors - Shrewsbury logo

Reply from GO Outdoors - Shrewsbury

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Went in for a coat

Went in for a coat. Not sure what I really needed. However , Sharon was so helpful and looked after me.
Really pleased with my new RAB coat. Super warm and fits beautifully.
Thank you all for being so friendly.

January 28, 2026
Unprompted review
GO Outdoors - Shrewsbury logo

Reply from GO Outdoors - Shrewsbury

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent service from patient employee

I needed a new pair of hillwalking boots so drove to Go Outdoors because, from previous experience, I knew that they stock a wide range of manufacturers, models and sizes. As I was looking at the rack of boots I was soon approached by Ewan and by a series of questions and answers we narrowed the selection to three-season boots, leather or other waterproof uppers and preferably Vibram soles, size 9 or 10. This cut the selection and trying-on down to a few types and sizes from which it was clear the Merrell size 10 with hide and Gortex uppers and Vibram soles were the best in fitting my requirements and price range. Well done Ewan, you made a complicated job easy for me.

January 17, 2026
Unprompted review
GO Outdoors - Shrewsbury logo

Reply from GO Outdoors - Shrewsbury

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Plenty of choice but more importantly…

Plenty of choice but more importantly the customer service was excellent

January 17, 2026
Unprompted review
GO Outdoors - Shrewsbury logo

Reply from GO Outdoors - Shrewsbury

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

I went in to Go Outdoors today to buy…

I went in to Go Outdoors today to buy some new walking boots. The lovely shop assistant Stuart was very knowledgeable and helpful, he talked through the different options with me helping me decide on my boots. Thank you!!

January 22, 2026
Unprompted review
GO Outdoors - Shrewsbury logo

Reply from GO Outdoors - Shrewsbury

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

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