Had a positive experience in store. Myself and my wife bought a pair of running and walking shoes between us and had plenty of advice from a knowledgeable member of staff called John, ensuring we made... See more
Company replied
Location
Switch locationUnit 2A Building 1 Sundorne Retail Park, Battlefield Road, SY1 4YA Shresbury, GB
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Disappointed to be told membership had expired but on presentation of card from car was told still valid. Weak excuse given for error. Happens every time I shop there!
Company replied
Ryan from Go Outdoors at the Sundorne Retail Park was super helpful today and very knowledgeable when purchasing a new pair of walking boots. Would highly recommend. Thanks
Company replied
Stuart was very helpful and gave excellent service I've never had to repair a snapped shockcord before and he explained about the alternate ways of doing this, and I ended up buying a new one t... See more
Company replied
Company details
About GO Outdoors - Shrewsbury
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Unit 2A Building 1 Sundorne Retail Park, Battlefield Road, SY1 4YA, Shresbury, United Kingdom
- 01743 297040
4.9
Excellent
3K reviews
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Dominic was a great help in finding the…
Dominic was a great help in finding the right trainers for me. Nothing was too much trouble - different styles and sizes! There was such a good range of styles and prices.
August 23, 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
There was a super helpful employee…
There was a super helpful employee named Dom. he was SUPREMELY enthusiastic about his job and showed exemplary knowledge about the items I was looking for.
August 22, 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
My son wanted to learn to fish and…
My son wanted to learn to fish and didn't know where to start , we asked Simon in the fishing dept for some advice , he was so thorough and took his time to make sure Jolly understood everything he needed to know , why can't every sales person be like Simon , brilliant service
August 22, 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
Last Saturday I purchased an Osprey…
Last Saturday I purchased an Osprey bag. Ewan and Jude helped me pick the bag and check out. Very pleasant experience.
August 15, 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Simon was very helpful and helped us…
Simon was very helpful and helped us pick a perfect tent bundle for our family.
August 21, 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
I’d like to say a big shout out to…
I’d like to say a big shout out to Simon in the fishing department in go out doors Shrewsbury . He’s extremely friendly knowledgeable and helpful and nothing is too much trouble . Great customer service a credit to the store 🎣 👏
Mick & Teres
August 21, 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement.
Kind regards,
Go Outdoors Customer Care Team
Positive experience in store
Had a positive experience in store. Myself and my wife bought a pair of running and walking shoes between us and had plenty of advice from a knowledgeable member of staff called John, ensuring we made informed decisions. Really pleased with our purchases and the customer service received. Thank you
August 19, 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Ryan from Go Outdoors at the Sundorne…
Ryan from Go Outdoors at the Sundorne Retail Park was super helpful today and very knowledgeable when purchasing a new pair of walking boots. Would highly recommend. Thanks
August 17, 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
John in the shoe department was…
John in the shoe department was excellent today helping myself and my partner. We bought 2 pairs of trainers and 1 pair of walking boots
Thank you
August 15, 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Bought a Calibre Bossnut
Bought a Calibre Bossnut, the bike is really good quality and the customer service was amazing, Phil especially went above and beyond when fixing the cable for the dropper post!
August 15, 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Dan was so helpful and patient in…
Dan was so helpful and patient in finding boots for my Husband and myself. Nothing was too much trouble for him and we are now the proud our owners of two pairs of Solomon boots.
August 12, 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
⭐⭐⭐⭐⭐
⭐⭐⭐⭐⭐
Absolutely brilliant service from Sharon. She was really friendly, welcoming and professional from start to finish. Nothing was too much trouble and I was really happy with everything. Would definitely recommend Sharon to anyone and will be returning again. Thank you! 😊
August 15, 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Great store
Great store, staff helpful and polite. Particularly wanted to mention the older gentleman in the bike department who went out of his way to get some brake cables for us. He was very helpful and friendly.
August 10, 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Excellent customer service from John…
Excellent customer service from John who was extremely helpful and knowledgeable finding my daughter a pair of walking shoes.
August 2, 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Extremely good customer service from…
Extremely good customer service from the Shrewsbury Sundorne Road store!
July 31, 2026
Reply from GO Outdoors - Shrewsbury
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Really good help finding kids helmets
August 8, 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Simon and Tom really looked after us
Simon and Tom really looked after us, made sure the equipment was right for our needs and assisted in every way possible.
August 7, 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Exceptional customer service
Exceptional customer service, from initial contact to final sale and lifting the roof box ontop of the car - can’t fault the guys and they went above and beyond
Thank you John, Adam, Elijah and Lewis. They all deserve a raise!
August 6, 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Stuart was very helpful and gave…
Stuart was very helpful and gave excellent service
I've never had to repair a snapped shockcord before and he explained about the alternate ways of doing this, and I ended up buying a new one to feed through the poles
I will be happy to use the battlefield store again as it's really easy to find your way around, well laid out and plenty of people to help (particularly Stuart 👍)
Thanks for the great service
August 4, 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
John was super helpful when we were in…
John was super helpful when we were in today always good service from the team
August 2, 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
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