Staff were helpful and knowledgeable. I purchased two bikes, one online and the second was on display. The online bike arrived as promised. The in-store bike took three telephone conversations to ensu... See more
Company replied
Location
Switch locationUnit 2A Building 1 Sundorne Retail Park, Battlefield Road, SY1 4YA Shresbury, GB
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See what reviewers are saying
We bought some hiking boots for our (nearly) 16-year old daughter. John was attentive, knowledgeable and helpful during the process of choosing the right pair of boots and we were very pleased with ou... See more
Company replied
Bought a display tent today. Assisted by Stuart and Jude who dismantled and packed it very quickly. Very helpful. Excellent experience. Brilliant team.
Company replied
I went to the Shrewsbury store after my old tent died at the start of a music festival. I was served by Elijah who was fantastic. He listened to what I needed, made a suggestion based on personal exp... See more
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Company details
About GO Outdoors - Shrewsbury
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Unit 2A Building 1 Sundorne Retail Park, Battlefield Road, SY1 4YA, Shresbury, United Kingdom
- 01743 297040
4.8
Excellent
3K reviews
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John was super helpful when we were in…
John was super helpful when we were in today always good service from the team
August 2, 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Friendly staff in store went above and…
Friendly staff in store went above and beyond to help us. Thank you to John specifically!!!
August 2, 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Fishing stuff
My experience today with a friend was with was so good staff were friendly and helpful the person help me was John who normally on foot wear he couldn’t do enough to help very friendly and very helpful
August 1, 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Excellent customer service
I was served by Jude. Firstly he took the time to explain to me how to use my new walking poles and how to check that the height is correct on them, then he gave me detailed information on how to choose the correct rucksack for my next hike. He was also not pushing the most expensive one at me but just gave me the various pricing options. I found his advice excellent and non-pushy.
July 31, 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
Won’t go anywhere else
Saved this review until I’d had chance to test my boots out properly.
John, absolute star. Listened to the routes I did, and was able to spend time recommend several pairs of boot that would be suitable, including the ups and downs of each set he brought me. I ended up buying a pair of Scarpa Rush Trk GTX, and they are ideal. Upgraded from Lowa Renegades, which in their own right are a premium boot, but what John recommended are absolutely perfect for what I do. Whilst doing a grade one exposed scramble in Eryri today I missplaced my foot and transferred my weight to it on wet slate at a downward angle with a 400ft drop downwards. Did I slip? Nope. Anchored and rock solid. Perfect boots, perfect recommendation. Cheers John!
July 25, 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
All staff very helpful
I was helped by John to get a pair of walking shoes. He explained the differences between various makes and was extremely helpful. Great service thank you
July 31, 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Maya and the team always give excellent…
Maya and the team always give excellent customer service. Knowledgeable team who are super friendly, never the hard sell. This Go Outdoors remains my go to as I can always count on friendly service. I pretty much do all my outdoor gear shopping here now.
July 30, 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Disappointed to be told membership had…
Disappointed to be told membership had expired but on presentation of card from car was told still valid. Weak excuse given for error. Happens every time I shop there!
July 31, 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Very helpful and patient staff today…
Very helpful and patient staff today when buying walking shoes and boots. Thanks for the good advice John!
July 31, 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
John just helped me with a replacement…
John just helped me with a replacement pair of Scarpa boots at a great price, very much appreciated :) Thanks John!
July 30, 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Brilliant experience buying new walking…
Brilliant experience buying new walking boots. Helped by John who was very knowledgeable, friendly and enabled me to try on the boots and get used to them.
I always recommend this branch - the staff are incredibly helpful every time
July 29, 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Great Value for Money
July 21, 2026
Reply from GO Outdoors - Shrewsbury
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Excellent staff member
Simon is an excellent member of staff at Shrewsbury Go Outdoors who helped me with finding the right walking shoes. He was attentive, polite, professional and very patient. I tried on several pairs of shoes and eventually found some to fit! Thank you Simon
July 24, 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Walking Boots
We went to the store looking for walking boots. We were assisted by John. John was very helpful and extremely knowledgeable. John recommended walking boots based on our intended environment travels, talking us through the different options. Even managed to find a match for my wife feet.
July 12, 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
You can only buy bike of certain days
Went to the store to buy a bike; was told that the bike specialist was not in that day (Thursday) and that I would have to come back on Saturday. They couldn't even tell me if the bike I was looking at came in a medium size. There was a label on the bike saying small.
July 23, 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury
Thank you for taking the time to share your feedback.
We are sorry to hear about your recent experience when visiting the store to purchase a bike.
We appreciate how frustrating it must have been to make the trip only to be told that a bike specialist was unavailable and that you would need to return on another day. We would also expect our colleagues to provide as much information as possible regarding stock availability and bike sizing, so I'm sorry that this was not your experience.
Your comments have been noted and have been shared with the store management team for review, as we recognise the importance of providing knowledgeable support and clear information to customers looking to make a purchase.
We do hope we’ll have the opportunity to restore your confidence in GO Outdoors and provide a much better experience in the future.
Kind regards
Go Outdoors Customer Care Team
The staff were amazing helping me …
The staff were amazing helping me to locate the tent footpints appropriate for my tents and the friendly enthusiastic staff at the till made the experience most enjoyable.
July 19, 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Inspiring
It is no underestimation to say that Simon gave the best customer service experience in over 40 years of shopping. He assisted, educated and entertained both myself and my young aspiring fisherman friend, Lukas. I cannot speak more highly of this man's professionalism and customer care. Truly an inspiring man. Thank you Simon , for the time you took and the expert advice you gave to young Lukas. I have no doubts, it will serve him well
July 17, 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Super useful help and guidance when buying Shoes
Super useful help and guidance when buying shoes for my trip and future hiking and climbing - John gave some smashing advice and made sure I left with the best . Great customer service.
July 14, 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Stuart helped me with a cool box and I…
Stuart helped me with a cool box and I enjoyed the lovely friendly staff
July 14, 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Great place to shop. As usual great products great staff
As usual great products great staff
July 5, 2026
Reply from GO Outdoors - Shrewsbury
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
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