Staff were helpful and knowledgeable. I purchased two bikes, one online and the second was on display. The online bike arrived as promised. The in-store bike took three telephone conversations to ensu... See more
Company replied
Location
Switch locationUnit 2A Building 1 Sundorne Retail Park, Battlefield Road, SY1 4YA Shresbury, GB
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We bought some hiking boots for our (nearly) 16-year old daughter. John was attentive, knowledgeable and helpful during the process of choosing the right pair of boots and we were very pleased with ou... See more
Company replied
Bought a display tent today. Assisted by Stuart and Jude who dismantled and packed it very quickly. Very helpful. Excellent experience. Brilliant team.
Company replied
I went to the Shrewsbury store after my old tent died at the start of a music festival. I was served by Elijah who was fantastic. He listened to what I needed, made a suggestion based on personal exp... See more
Company replied
Company details
About GO Outdoors - Shrewsbury
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Unit 2A Building 1 Sundorne Retail Park, Battlefield Road, SY1 4YA, Shresbury, United Kingdom
- 01743 297040
4.8
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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See how their reviews and ratings are sourced, scored, and moderated.
A lovely wee lass Hannah went above and…
A lovely wee lass Hannah went above and beyond to help me find the kayak I was after, and continued to recommend a good rucksack for my travels in Africa.
July 10, 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Hannah and Ryan went the extra mile for…
Hannah and Ryan went the extra mile for Sally and I today.
Top staff!!
July 11, 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
I found everything I was looking for
I found everything I was looking for! Everything was laid out perfectly 👍
July 3, 2026
Reply from GO Outdoors - Shrewsbury
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Great service from bike workshop
Great service from Ed at the bike workshop, really helped me out finding some specific spare parts, thank you!
June 26, 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
The zip on the trousers bought for my…
The zip on the trousers bought for my husband is far too short. Apart from thst they are good trousers with plenty of pockets.
June 8, 2026
Reply from GO Outdoors - Shrewsbury
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Sharon on the shop floor was extremely…
Sharon on the shop floor was extremely helpful, nothing was too much trouble. Great experience of this store.
July 4, 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Ordered online for click and collect
Ordered online for click and collect. Picked up order, wrong item. Go back into store, item showing as 3 in stock on system, none actually in store. Barbecue cancelled.
June 22, 2026
Reply from GO Outdoors - Shrewsbury
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Bought a yeti fridge and was assisted…
Bought a yeti fridge and was assisted by adam very satisfied with his level of knowledge and customer service
June 26, 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
I have had to wait over a week for my…
I have had to wait over a week for my order I received no email I had to ring the store to ask is my order was there to be told it’s been in store a while
July 1, 2026
Reply from GO Outdoors - Shrewsbury
Our customers’ suggestions and experiences play a vital role in improving the shopping experience that GO Outdoors provides and we are grateful for your feedback.
We are sorry to hear that you did not receive any communications from us in relation to your order’s collection status. We have identified an issue with email communications not being received by some customers. This is being addressed as a priority to help prevent further disappointment. We can see that your order has now been collected from the selected location.
Kind regards,
GO Outdoors Customer Care Team
Great service from freddie great guy
June 30, 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Freddie was a great and lovely to speak…
Freddie was a great and lovely to speak too
June 30, 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Great store
As usual, popped in looking for something specific and found something else completely!
Great staff, who are particularly helpful. I asked Sharon about extra sizes and she explained about ordering on line and free delivery to store, before then going off to find a size in the warehouse.
Great service.
June 29, 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Served by Dad today..he was friendly…
Served by Dad today..he was friendly polite and knowledgeable.
June 28, 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Dominic was incredibly helpful today…
Dominic was incredibly helpful today whilst shopping for walking boot and shoes. Great store and lots of choice. We purchased multi items due to his help.
June 28, 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Dom was very helpful and gave great…
Dom was very helpful and gave great advice on which walking boots were suitable for me.
June 27, 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
I was served by John
I was served by John, I told him what I needed my boots for and he was knowledgeable and helpful. I couldn't have asked for anything more, nothing was too much trouble.
Many thanks John
June 27, 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Inflatable Sofa
I was particularly impressed with Elijah’s impressive knowledge of blow up furniture and all round friendly nature …. My new inflatable Sofa is excellent and extremely comfy, thanks so much for your help and advice today, I shall be back :-)
June 26, 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury
Hello,
Thank you for clicking on 5 stars, your feedback genuinely matters to us.
I hope your next shopping trip is just as good.
All the best,
Go Outdoors Customer Care Team
I was served by Stuart and he was very…
I was served by Stuart and he was very helpful and friendly
June 22, 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Bought climbing shoes
Assisted by staff member Billy, very helpful in helping me purchase the right shoes for bouldering.
June 21, 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Great customer service - Phil
We had a lovely experience in store with Phil helping us choose our son’s first pedal bike. He helped us with queries, allowed him to try a few different styles and sizes and offered us advice for supporting him with learning to ride his bike. Fantastic customer service
June 20, 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Go Outdoors Customer Care Team
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