Staff were helpful and knowledgeable. I purchased two bikes, one online and the second was on display. The online bike arrived as promised. The in-store bike took three telephone conversations to ensu... See more
Company replied
Location
Switch locationUnit 2A Building 1 Sundorne Retail Park, Battlefield Road, SY1 4YA Shresbury, GB
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See what reviewers are saying
We bought some hiking boots for our (nearly) 16-year old daughter. John was attentive, knowledgeable and helpful during the process of choosing the right pair of boots and we were very pleased with ou... See more
Company replied
Bought a display tent today. Assisted by Stuart and Jude who dismantled and packed it very quickly. Very helpful. Excellent experience. Brilliant team.
Company replied
I went to the Shrewsbury store after my old tent died at the start of a music festival. I was served by Elijah who was fantastic. He listened to what I needed, made a suggestion based on personal exp... See more
Company replied
Company details
About GO Outdoors - Shrewsbury
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Unit 2A Building 1 Sundorne Retail Park, Battlefield Road, SY1 4YA, Shresbury, United Kingdom
- 01743 297040
4.8
Excellent
3K reviews
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Knowledgeable member of staff
We were helped today by Simon, a friendly and helpful member of staff who shared his knowledge and understanding of walking shoes to advise and guide us to the right pair, whilst telling us interesting & entertaining stories along the way
June 16, 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Very easy to order and deal with
The ease of ordering and speaking to Ed at the store who built the bike and made the experience flow easily.
June 5, 2026
Reply from GO Outdoors - Shrewsbury
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Was helped by John while looking at…
Was helped by John while looking at hiking boots, incredibly kind and helpful, very knowledgeable and found me the perfect pair of new boots :)) Thank you John!
June 12, 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
The staff especially Stuart was amazing!
The staff member I had (Stuart) was lovely and helpfull he didn’t rush me and got me lots of different shoes to try on. He gave me his opinion and took my opinion and found me a great shoe!!
June 10, 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Extremely helpful
Stuart was extremely helpful, knowledgable and friendly. Very easy shopping experience!
June 10, 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
I was assisted by Sharon who was very…
I was assisted by Sharon who was very helpful. She provided some advice on walking clothes and I bought shorts, a body warmer and tshirt.
She was very friendly, polite and had a great sense of humour.
June 10, 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Very helpful and knowledgeable…
Very helpful and knowledgeable assistant who understood the product.
June 2, 2026
Reply from GO Outdoors - Shrewsbury
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Today I met a super lady called Sharon…
Today I met a super lady called Sharon at the Shrewsbury branch at GO Outdoors.
So helpful and so keen to help me find the gear I needed to climb Snowdon.
Credit to her and the store.
Thank you Sharon
June 6, 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Sharon was really helpful helping us…
Sharon was really helpful helping us find the sizes we needed and offering to get us a trolley when she saw us struggling to carry everything. Good customer service like this makes all the difference.
June 6, 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
John helped me find some great walking…
John helped me find some great walking boots! he advised and upsold me to a much better boot than I had planned to buy, 10/10!
June 3, 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury
Hi,
5 star reviews are important to us and reviews like this help us establish that we're going in the right direction.
Thanks for shopping with us.
Kind Regards
Go Outdoors Customer Care Team
Extremely helpful
The staff (Simon, Holly and Mya)were extremely helpful, knowledgeable and gave great advice
June 2, 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Fantastic service
Fantastic service, knowledgeable, helpful.
Lovely staff- Simon, Holly and Maya/Mya
June 2, 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
John was really helpful on the shoes…
John was really helpful on the shoes section and nothing was too much trouble with lots of knowledge. Thank you John
May 31, 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
I only went I to look at t-shirts.
I only went I to look at t-shirts when my wife had a look at camping stuff. I checked some prices on walking shoes and a staff member approach me and asked me if I was okay just looking, we got talking about the type of low rang to mid rang walking shoes. I had no plans to buy shoes on that day but the (Asian) guy got some trainers and shoes for me to try he was very helpful. The guy at the till was very good too.
May 29, 2026
Reply from GO Outdoors - Shrewsbury
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
I took my bike into Phil due to needing…
We took two bikes into Phil due to both needing a service, brake issues and 2 flat back tyre alongside some other issues like missing screws from wear and tear and needing a connector fitting for a bike buggy. Even with the busy bank holiday weekend he got both bikes back in action in just a few hours so we could still enjoy the weather. Not only did he do an exemplary job he also helped me load both bikes back into my van, super helpful, friendly and kind. Couldn’t recommend him enough!
May 25, 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Great service
Served by John in store when we were looking at men’s hiking boots. He was very knowledgeable, assisted us trying a number of styles and was really friendly. Took into account our requirements. Overall, we were very happy with the service and the purchase.
May 10, 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Purchase a berg tent from stoke and it…
Purchase a berg tent from stoke and it was missing the bedroom night section - Dan on the sales floor sorted this out efficiently - thanks
May 28, 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Not enough staff about to offer help
Not enough staff about to offer help. Good when they did arrive.
May 11, 2026
Reply from GO Outdoors - Shrewsbury
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
I rang up prior to making the drive…
I rang up prior to making the drive over to the Shrewsbury branch to see if they had an osprey 2.5l hydration bladder in stock. Holly answered the call and confirmed they had one and put it aside for me. On arrival I met Holly at the till and she was ever so helpful and sorted me out with my reserved item. She was very pleasant and attentive and she is a credit to your store.
May 25, 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
I have just bought a pair of walking…
I have just bought a pair of walking boots. I was served by a lovely young man called Ethan. I gave him a list of wants in regard to the boot and he suggested a style for ne. They are great! Super friendly and helpful.
May 21, 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
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