Staff were helpful and knowledgeable. I purchased two bikes, one online and the second was on display. The online bike arrived as promised. The in-store bike took three telephone conversations to ensu... See more
Company replied
Location
Switch locationUnit 2A Building 1 Sundorne Retail Park, Battlefield Road, SY1 4YA Shresbury, GB
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We bought some hiking boots for our (nearly) 16-year old daughter. John was attentive, knowledgeable and helpful during the process of choosing the right pair of boots and we were very pleased with ou... See more
Company replied
Bought a display tent today. Assisted by Stuart and Jude who dismantled and packed it very quickly. Very helpful. Excellent experience. Brilliant team.
Company replied
I went to the Shrewsbury store after my old tent died at the start of a music festival. I was served by Elijah who was fantastic. He listened to what I needed, made a suggestion based on personal exp... See more
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Company details
About GO Outdoors - Shrewsbury
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Unit 2A Building 1 Sundorne Retail Park, Battlefield Road, SY1 4YA, Shresbury, United Kingdom
- 01743 297040
4.8
Excellent
3K reviews
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Staff are always very welcoming.
Staff are always very welcoming, really knowledgeable. Many thanks to Sharon and Ryan who made buying my new rucksack a pleasant experience.
April 8, 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Honor and Dan are the best employees
Was served today by Honor and Dan, they helped me with my order and Honor even helped carry it to the car for me! Amazing staff, thank you!!
May 20, 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Great customer service by the young man…
Great customer service by the young man on the till😎
May 12, 2026
Reply from GO Outdoors - Shrewsbury
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Shrewsbury
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Excellent service…
Max helped me choose some walking poles . He was very helpful and extremely knowledgable . I will definitely go there in future .
May 5, 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Thank you hannah for helping me…
Thank you hannah for helping me navigate the travel area and helping me find the travel adapters for my upcoming travels! quick and easy checkout too!
April 25, 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Had a huge shop to do for a charity…
Had a huge shop to do for a charity challenge with no outdoor experience! Ethan was first class! He had great product knowledge and took my around the store helping me select all my items. Thanks Ethan keep up the great work.
May 11, 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
I never received an email to let me…
I never received an email to let me know I could go and collect my parcel from the store, even though I’d had confirmation from the delivery company it had arrived at the store, I had to email customer service and they sorted it out
April 27, 2026
Reply from GO Outdoors - Shrewsbury
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Very well stocked with lots of choice
Very well stocked with lots of choice. Found everything we wanted. Some great help from Archie with some trail shoes.
May 9, 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Great service when trying on shoes from…
Great service when trying on shoes from Archie.
May 9, 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Dominic assisted me with the purchase…
Dominic assisted me with the purchase of new walking shoes- he was very knowledgeable and helpful bringing out several different types of walking shoe
He was very kind and didn’t rush me to make a purchase- I’d recommend him any day
May 9, 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Went in for walking boots… Ethan and…
Went in for walking boots… Ethan and John were very helpful with picking the right size shoe for me…let me wear men’s and women’s to test the size difference… never felt rushed and they were very polite… a credit to your store.
May 7, 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Sharon was so helpful.
Sharon was so helpful.
Cheerful and friendly too.
Bought a pair of good trousers and renewed my discount card.
I'll be back 🙂
May 6, 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
I needed boots desperately.
Having bought some boots from the chester store back in Jan and have had nothing but fittment issues since. I went into Shrewsbury today and saw John. He couldn’t have been more helpful. Great advise and knowledge of boots, and sizing for all brands. He gave me a couple of options to try on and we settled on a pair of Mammut’s which seemed to fit perfectly in the shop.
The lads on the till’s were also very friendly and helpful. Fantastic service would highly recommend.
May 4, 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
I had help from Holly who has lots of…
I had help from Holly who has lots of patience!
Holly was very knowledgeable when I was looking for waterproof walking trousers, good sense of humour too. Top girl! Thank you Holly
May 3, 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Today we were served by Holly
Today we were served by Holly. She was extremely good. Showing a high degree of product knowledge, she took the time to explain the benefits of an array of items which made sure we purchased exactly what we needed. Holly was engaging and professional and we would absolutely recommend the Shrewsbury branch. Thank you.
May 3, 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
John was a great help when buying a new…
John was a great help when buying a new set of walking shoes and rucksack
May 3, 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury
Hi,
5 star reviews are important to us and reviews like this help us establish that we're going in the right direction.
Thanks for shopping with us.
Kind Regards
JD Customer Care
Helpful and knowlegable in store staff
April 19, 2026
Reply from GO Outdoors - Shrewsbury
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Freddie the sales man was fantastic…
Freddie the sales man was fantastic even though I didn’t buy anything today we’re going to call back soon thank him very much please best regards Jez Childs
May 2, 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Very friendly
Very friendly, knowledgeable, polite and helpful staff. Elijah and Maya went out of their way to help me. A very good experience of the store. Thanks.
April 29, 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
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