Staff were helpful and knowledgeable. I purchased two bikes, one online and the second was on display. The online bike arrived as promised. The in-store bike took three telephone conversations to ensu... See more
Company replied
Location
Switch locationUnit 2A Building 1 Sundorne Retail Park, Battlefield Road, SY1 4YA Shresbury, GB
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See what reviewers are saying
We bought some hiking boots for our (nearly) 16-year old daughter. John was attentive, knowledgeable and helpful during the process of choosing the right pair of boots and we were very pleased with ou... See more
Company replied
I went to the Shrewsbury store after my old tent died at the start of a music festival. I was served by Elijah who was fantastic. He listened to what I needed, made a suggestion based on personal exp... See more
Company replied
Bought a display tent today. Assisted by Stuart and Jude who dismantled and packed it very quickly. Very helpful. Excellent experience. Brilliant team.
Company replied
Company details
About GO Outdoors - Shrewsbury
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Unit 2A Building 1 Sundorne Retail Park, Battlefield Road, SY1 4YA, Shresbury, United Kingdom
- 01743 297040
4.8
Excellent
3K reviews
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Very friendly
Very friendly, knowledgeable, polite and helpful staff. Elijah and Maya went out of their way to help me. A very good experience of the store. Thanks.
April 29, 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Very patient and kind :)
Both young men that served me today (Adam and Ewan) couldn't have been more helpful. I am going on my first walking holiday soon and I am anxious to get the correct equipment and they were both very patient and kind.
May 2, 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
From an initial telephone enquiry to collecting just what we needed.…
From an initial telephone enquiry yesterday to see if they had the berghaus 6xl air tent carpet in stock as no other stores locally had. I spoke with the very helpful Ryan who immediately advised yes and he was able to reserve it for me to collect given I was nearly 2 hrs away. Collected today and Ryan was equally helpful today. So much so we also bought more items for my daughters tent. So helpful and thank you Ryan.
May 2, 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Great service from the team and super…
Great service from the team and super wide choice of products
April 17, 2026
Reply from GO Outdoors - Shrewsbury
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Needed guidance on buying walking boots…
Needed guidance on buying walking boots for cold wet Canadian weather. Simon was impressively knowledgeable and the perfect Guide / assistant with past life/work experience that was invaluable. Without his help I feel we would have made a poor decision on this purchase.
April 28, 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury
Hello,
Thank you for clicking on 5 stars, your feedback genuinely matters to us.
I hope your next shopping trip is just as good.
All the best,
Go Outdoors Customer Care Team
We were looking for items in the cycle…
We were looking for items in the cycle department. We spoke to a highly knowledgeable polite and helpful member of staff called Phil. We purchased what we needed using the information he gave us and would highly recommend using this store.
April 27, 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Freddie was knowledgeable
Freddie was knowledgeable, helpful and friendly with excellent service and advice
April 23, 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Served by John today
Served by John today. Great service, friendly and informative. Couldn’t have been more helpful.
April 26, 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Maya helped me with a Cargo bag
Maya helped me with a Cargo bag - got the tape measure out and everything- thank you! 😀
April 23, 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Shrewsbury
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Great help from Maya ,got sorted…
Great help from Maya ,got sorted nothing too much trouble
April 15, 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury
Hi,
5 star reviews are important to us and reviews like this help us establish that we're going in the right direction.
Thanks for shopping with us.
Kind Regards
Go Outdoors Customer Care Team
Visited Shrewsbury branch of Go…
Visited Shrewsbury branch of Go Outdoors today to look at a new mountain bike.Very good selection on display,dealt with a guy called Ed. who was brilliant,gave me some great advice and within 2 hours of visiting the store my bike was all built and tested,as well as having a few extra bits fitted.... fantastic service,and a big thank you to Ed. for his help and hard work..... brilliant job, best regards Ian...
April 15, 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Excellent service
John helped me today. I was looking for some advice on walking boots. He was knowledge and, despite being very busy with several customers, he took time to ensure I was satisfied with my options. He even recommended some inserts that might help with some of the problems I have been experiencing.
The person at check out was also very helpful, I think her name was Nancy. All in all I received excellent service today.
April 13, 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
holly was very good at the till and…
holly was very good at the till and helpful and knowledgeable
April 13, 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Jude was extremely helpful and patient…
Jude was extremely helpful and patient - amazing customer service
April 11, 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Highly recommend
Stuart was very knowledgeable and helpful buying walking boots for my son. Thank you.
April 7, 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Buying my first E Bike I welcomed the…
Buying my first E Bike I welcomed the opportunity to test out in store. Phil was knowledgeable and helpful and I am confident I’ve made a great choice. Thanks also to Ewan who processed the sale of the bike (and accessories) in a friendly and efficient manner.
April 4, 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
I went in to purchase my first pair of…
I went in to purchase my first pair of climbing shoes. With little knowledge of what I was doing I asked for help and received 5 star service from the entire but also Max ⭐️! He was incredibly helpful and knowledgeable about shoes and which would be best for me and my level. This service will definitely make me return to this store.
Thanks again to the GO outdoors team in Shrewsbury, Jake
March 18, 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Needed a new coat
Needed a new coat and was helped by Sharon who was by friendly and found me a great coat at a good price
March 30, 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Excellent service in store today
Excellent service in store today
Asked John for some advice on things to get for our sons Duke of Edinburgh in which he was extremely knowledgeable and helpful
March 28, 2026
Unprompted review
Reply from GO Outdoors - Shrewsbury
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
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