Went in to buy a lap top bag and some socks . Nice clean shop , got spoken to by 2 lovely members of staff who were both extremely friendly and helpful . It’s a shame the Solihull store is closing in... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I met John today who helped me decide on the most appropriate camping chair. It was nice to receive good customer service by both John & his fellow colleague. I would recommend shopping here.
Company replied
Sim and John were very helpful on my visit yesterday, assisting me to find the right pair of walking boots and the right sleeping bag, despite also working with the other Team member to manage a very... See more
Company replied
Recent visit for a lot of outdoor gear: a commuter rucksack, a pair of walking boots, socks and coat. Staff were friendly and helpful (Sue especially here) and personable, attentive and patient while... See more
Company replied
Company details
About GO Outdoors - Solihull (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
38-40 Mill Lane, B91 3DA, Solihull, United Kingdom
- 0121 227 8176
4.8
Excellent
242 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very helpful staff
The store had a decent range of walking boots. I was served by Sue, and she was very knowledgeable and helpful. She was patient with me as I tried on a few different boots and gave good advice. The ones I bought have been really good and just what I needed - I have used them for a few months now.
August 5, 2023
Unprompted review
Reply from GO Outdoors - Solihull (Express)
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Hiking Boots
Bruce gave great and knowledgeable advice when selecting a new pair of hiking boots. He was also very patient when I tried on 5 different pairs of boots - even allowing me to put my own insoles in them and try them then.
December 28, 2023
Unprompted review
Reply from GO Outdoors - Solihull (Express)
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Bruce in shoe dept …
Bruce in shoe dept dealt with us and two other families all at same time with speed and efficiency and good knowledge of the products
December 28, 2023
Unprompted review
Reply from GO Outdoors - Solihull (Express)
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Friendly staff and they helped me…
Friendly staff and they helped me purchase a Berghaus jacket for my new years walking adventure in the new year!
December 26, 2023
Unprompted review
Reply from GO Outdoors - Solihull (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Saw a sale sign which looke a good deal…
Saw a sale sign which looke a good deal but at the till i was told it was a members only deal ( very small print on the label which was a bit of a catch) Cost me a few quid to join to save a couple of quid. Just a faff really.
December 26, 2023
Reply from GO Outdoors - Solihull (Express)
Hi Alan,
I hope you're well and thank you for taking the time to leave us a review.
I am sorry to hear that you may not have had some issues with signing up for the member's card.
If you would like to discuss this, please email us at onlinereviews@gooutdoors.co.uk and quote us the Trust Pilot reference number TP5149 along with the order number and the full billing address including postcode.
Kind regards,
Maria,
GO Outdoors Online Review Team.
Pleasant and helpful staff
December 19, 2023
Reply from GO Outdoors - Solihull (Express)
Hi Leonard,
I appreciate you taking the time to leave us this review.
I am pleased to hear that you are satisfied with the service provided by staff.
We hope you had a great experience with us and we look forward to seeing you again soon.
Thanks,
Amber,
GO Outdoors Online Review Team.
Footwear
Great range of walking boots and Bruce was very helpful and knowledgeable. A thoroughly pleasant retail experience!
December 17, 2023
Unprompted review
Reply from GO Outdoors - Solihull (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Good shopping experience
Good shopping experience, Reece was helpful and patient. Thank you Reece
December 13, 2023
Unprompted review
Reply from GO Outdoors - Solihull (Express)
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Visited your store in Solihull today…
Visited your store in Solihull today looking for some all weather gloves, your employee Bruce was fantastic he took us through the various types and we ended buying 2 pairs.
December 8, 2023
Unprompted review
Reply from GO Outdoors - Solihull (Express)
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Brilliant
Clean store, large fitting room, friendly helpful staff. Prices are easy to read, both full price and discounted members price.
December 7, 2023
Reply from GO Outdoors - Solihull (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Great staff
December 2, 2023
Unprompted review
Reply from GO Outdoors - Solihull (Express)
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Light weight walking boots
Good service from Bruce on both visits yesterday. He picked up on the details of our requirements both times and pointed us in the direction of a good deal.
Thanks
November 29, 2023
Unprompted review
Reply from GO Outdoors - Solihull (Express)
Hi Ann,
Thanks for the amazing review!
I am delighted to hear that you are happy with our service.
We hope that you continue to shop with us.
Kind regards,
Maria,
GO Outdoors Online Reviews Team.
Very helpful staff helped me find…
Very helpful staff helped me find exactly what I wanted. Keen prices with the discount card.
November 28, 2023
Unprompted review
Reply from GO Outdoors - Solihull (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
purchase of coat
November 23, 2023
Reply from GO Outdoors - Solihull (Express)
Hi Amanda,
I appreciate you taking the time to leave us this review.
Thank you for your feedback, this helps us to improve our service for everyone.
We hope you had a great experience with us and we look forward to seeing you again soon.
Thanks,
Tobey,
GO Outdoors Online Review Team.
Great range of coats at good prices…
Great range of coats at good prices with the loyalty card. Very happy with my two purchases. Very good quality.
November 20, 2023
Reply from GO Outdoors - Solihull (Express)
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Was helped by Reece who was very…
Was helped by Reece who was very professional and friendly, helped me find what I was after and offered advice that was extremely helpful, will definitely be back!
November 17, 2023
Unprompted review
Reply from GO Outdoors - Solihull (Express)
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Really good store in Sollihul
Really good store in Sollihul, good selection of jackets, dog friendly
which was great.
November 17, 2023
Reply from GO Outdoors - Solihull (Express)
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
Very helpful staff and great discount
Very helpful staff and great discount on walking shoes
November 17, 2023
Unprompted review
Reply from GO Outdoors - Solihull (Express)
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Convenient location
Convenient location, good range of products very competitive pricing at good quality and very helpful friendly staff
November 10, 2023
Reply from GO Outdoors - Solihull (Express)
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Fabulous service in Solihull
Reece and Sue in your Solihull Mell Square store were extremely helpful. We are so happy that Go Outdoors has opened here
November 11, 2023
Unprompted review
Reply from GO Outdoors - Solihull (Express)
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.