Went in to buy a lap top bag and some socks . Nice clean shop , got spoken to by 2 lovely members of staff who were both extremely friendly and helpful . It’s a shame the Solihull store is closing in... See more
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See what reviewers are saying
I met John today who helped me decide on the most appropriate camping chair. It was nice to receive good customer service by both John & his fellow colleague. I would recommend shopping here.
Company replied
Sim and John were very helpful on my visit yesterday, assisting me to find the right pair of walking boots and the right sleeping bag, despite also working with the other Team member to manage a very... See more
Company replied
Recent visit for a lot of outdoor gear: a commuter rucksack, a pair of walking boots, socks and coat. Staff were friendly and helpful (Sue especially here) and personable, attentive and patient while... See more
Company replied
Company details
About GO Outdoors - Solihull (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
38-40 Mill Lane, B91 3DA, Solihull, United Kingdom
- 0121 227 8176
4.8
Excellent
242 reviews
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Really impressed with the kind service…
Really impressed with the kind service from Bruce and Reece. Very helpful staff and definitely deserve the 5-star review. Helped us with everything we needed for our trip. We went to a few different shops and weren’t able to get what we needed, but because of helpful staff in this store we came out with many bags of shopping and everything we need. Thanks a lot :) hope you guys get a raise!
May 2, 2024
Unprompted review
Reply from GO Outdoors - Solihull (Express)
Hi,
Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.
Best Wishes
Go Outdoors Customer Care Team
Staff were courteous
Staff were courteous. Shop was tidy and item prices clearly displayed. Good variety with budget selection available. Membership did not require email address. Served in a timely manner.
May 26, 2024
Unprompted review
Reply from GO Outdoors - Solihull (Express)
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Solihull (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Helpful assistant
When l went to pay the assistant mentioned that the walking shoes were not waterproof which l had not realised.
May 18, 2024
Reply from GO Outdoors - Solihull (Express)
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
First class service in store
First class service from Reece the Store Manager. He exchanged a pair of walking boots that had a fault and couldn't have been more helpful!
May 22, 2024
Unprompted review
Reply from GO Outdoors - Solihull (Express)
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Reece and Libby are great workers!
Reece and Libby helped me today in the store. They provided great service and were very kind.
May 19, 2024
Unprompted review
Reply from GO Outdoors - Solihull (Express)
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Small shop, good service
Helpful, knowledgeable and efficient every time we go in here
Particular thanks to Bruce, who was excellent today
May 18, 2024
Unprompted review
Reply from GO Outdoors - Solihull (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Excellent service from Go Outdoors
Excellent service from Go Outdoors. I phone and asked them if an item was in stock and to hold onto it ready for collection. This they did and it was immediately available at the cash out when I arrived.
May 15, 2024
Reply from GO Outdoors - Solihull (Express)
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Thank you for all your help Bruce.
Thank you for all your help Bruce.. best customer service I’ve had in a really long time..really patient and informative, buying walking boots was easy and enjoyable with your help!
May 13, 2024
Unprompted review
Reply from GO Outdoors - Solihull (Express)
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Went to get my son kitted out for his…
Went to get my son kitted out for his first d of e expedition. Up stairs Sue was really helpful showing my son the different backpacks and walking boots and any accessories that he need and downstairs Reece found all the clothing that he needed. Couldn't have asked for anymore helpful staff. They know there stuff and give you different options to choose from instead of just showing all the expenses things there. Thank you so much Sue and Reece for all your help
May 11, 2024
Unprompted review
Reply from GO Outdoors - Solihull (Express)
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Found everything I was looking for and…
Found everything I was looking for and was given good advice by the assistant, Libby
April 26, 2024
Unprompted review
Reply from GO Outdoors - Solihull (Express)
Hi,
Thanks for taking the time to leave us a 4 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Reece is great
Reece was very helpful in serving us today. My son tried on several pairs of hiking trousers, and he made sure we got the best pair at an excellent price.
May 6, 2024
Unprompted review
Reply from GO Outdoors - Solihull (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Backpacking brilliant
Went in for socks and a backpack. Bruce was helpful in deciding on best bag for my needs. Also made me aware of any offers
April 12, 2024
Unprompted review
Reply from GO Outdoors - Solihull (Express)
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Solihull (Express)
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Solihull (Express)
Hi,
Thanks for taking the time to leave us a 4 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Excellent service
Excellent service, shop assistants very helpful and polite, paid the £5 and joined the Go Outdoors club, brilliant discounts with the card,all at the Solihull store.
April 8, 2024
Reply from GO Outdoors - Solihull (Express)
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Excellent customer service
Excellent customer service. Didn't release I could extra discount with my English Heritage membership until store assistant pointed it out
April 1, 2024
Reply from GO Outdoors - Solihull (Express)
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Excellent service from Libby and the…
Excellent service from Libby and the team today. Made sure we had everything we needed and even brought it all downstairs for us and kept it there untill we had finished shopping elsewhere. Made everything very easy for us, will definitely be using this store again.
March 30, 2024
Unprompted review
Reply from GO Outdoors - Solihull (Express)
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Happy customer
Went looking for a pair of inexpensive hiking boots. Served by Bruce who was pleasant, knowledgeable, very patient, straightforward, attentive without being at all pushy. Happy with my purchase and with the shopping experience.
March 14, 2024
Unprompted review
Reply from GO Outdoors - Solihull (Express)
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Solihull (Express)
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
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