Fantastic staff, very helpful and friendly. We called in close to closing time but that didn't stop them, Liam gave great footwear advice for a trekking trip and knew the products. It's only a small s... See more
Company replied
Location
Switch locationChurch Square Shopping Centre, 26 Church Street, WA10 1BD St Helens, GB
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See what reviewers are saying
I was surprised by the reasonable, wide selection of stock available in what is a relatively small store compared to the more common, larger GO outlets. I was served by Craig who was extremely helpfu... See more
Company replied
We went into the Go Outdoors store to get 1 pair of hiking/walking shoes. During our visit we found such amazing discounts that we bought 2 pairs of shoes, 2 backpacks, a compass and binoculars! W... See more
Company replied
Can honestly say that Liam from the St Helens store was amazing. He sorted us out with my husband’s birthday present & got us a great deal. Will definitely be back when my grandson needs outdoor wear.... See more
Company replied
Company details
About GO Outdoors - St Helens (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Church Square Shopping Centre, 26 Church Street, WA10 1BD, St Helens, United Kingdom
- 01744 413568
4.7
Excellent
178 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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I was having an awful day
I was having an awful day. I had rain in my hair, my spirit was feeling beaten and down. I entered go outdoors with the hope of buying a tent for my dog. The second I stepped foot inside my whole mood lifted. I was greeted by the wonderful Stacey. She was excellent, really helped me find the perfect fit for my dog Frank. She took interest in my day, and really made me feel like a king. Employee of the year, Frank is going to be so happy.
October 5, 2023
Unprompted review
Reply from GO Outdoors - St Helens (Express)
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Overall assistance
The staff are very helpful when you need advice or want anything from there store polite and respectful when your unsure on what to buy great service
October 5, 2023
Unprompted review
Reply from GO Outdoors - St Helens (Express)
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Friendly & knowledgeable salesperson…
Friendly & knowledgeable salesperson Stacey.
September 27, 2023
Unprompted review
Reply from GO Outdoors - St Helens (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Amazing
Thank you to Stacey it was actually really nice to be greeted by a smile when I walk in shop for once she was kind she answered all my questions and couldn’t help me more with showing me the best items I needed for the budget I have STACEY IS AMAZING and is definitely in need of a rase/permotion!!!!
September 25, 2023
Unprompted review
Reply from GO Outdoors - St Helens (Express)
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Big thank you too Stacey at St Helen’s…
Big thank you too Stacey at St Helen’s lovely customer service
September 22, 2023
Unprompted review
Reply from GO Outdoors - St Helens (Express)
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
I went into the St Helens store today…
I went into the St Helens store today looking for some new t shirts and boots. Got approached by a lovely lady called Stacey. She was very helpful with what I was looking and for what colours I was most interested in. I will definitely be coming back to this store in the near future.
September 21, 2023
Unprompted review
Reply from GO Outdoors - St Helens (Express)
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Great service yesterday
Great service yesterday by Pete. Called the store looking for a particular backpack and Pete had it there ready for me too collect. Service with a smile and saved me a trip to Warrington.
September 20, 2023
Unprompted review
Reply from GO Outdoors - St Helens (Express)
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Excellent customer service
Had few issues with ordering and paying for some walking boots with another northwest branch. Found a price match online. Customer service helpline unable to help me or the branch where I purchased the boots. Contacted St Helens store as nearest store to me. Sorted and resolved price match instantly. Megan and Stacey were outstanding, helpful, efficient, friendly and knowledgeable. Without them this issue would not have been resolved. Thank you, will return to your store again. Highly recommend.
September 17, 2023
Unprompted review
Reply from GO Outdoors - St Helens (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Excellent Experience
We went into the Go Outdoors store to get 1 pair of hiking/walking shoes. During our visit we found such amazing discounts that we bought 2 pairs of shoes, 2 backpacks, a compass and binoculars! We got even more money off with our Go Outdoors card. Owen and his colleague were super-helpful and were on hand to give advice on our purchases - including the difference between the binoculars!! Thank you!!!
September 17, 2023
Unprompted review
Reply from GO Outdoors - St Helens (Express)
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Good service from Owen thank you
September 10, 2023
Unprompted review
Reply from GO Outdoors - St Helens (Express)
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Really helpful staff
Really helpful staff. They guided me to a sale rack as I only needed an "emergency" cagoule for my granddaughter.
September 2, 2023
Reply from GO Outdoors - St Helens (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Great store
Great store with lovely knowledgable staff, would recommend
August 29, 2023
Unprompted review
Reply from GO Outdoors - St Helens (Express)
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Great service as always
Great service as always, will definitely be coming back soon
August 29, 2023
Unprompted review
Reply from GO Outdoors - St Helens (Express)
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
I booked items online and went to pick…
I booked items online and went to pick up but were not available This was at 2 stores over 3 days I needed urgently but have now lost out on the special offers and did not get what I needed for my trip
August 25, 2023
Reply from GO Outdoors - St Helens (Express)
Good morning,
Thank you for taking the time to leave a review.
I am sorry to hear that our level of service has not met your expectations on this occasion.
If you would like to discuss this further please contact us at onlinereviews@gooutdoors.co.uk quoting your review reference as the subject 205 and provide your order number, full name, and billing address so we can assist you with this further.
Regards,
Jason,
GO Outdoors Online Reviews Team.
Bought a lovely comfortable pair of…
Bought a lovely comfortable pair of walking shoes/trainers & Fab price 😊
August 28, 2023
Unprompted review
Reply from GO Outdoors - St Helens (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Regular shopper
Regular shopper to the go outdoors store in St Helens. Never been let down by the service. Great customer service and the staff are very knowledgeable who are always willing to help.
August 26, 2023
Unprompted review
Reply from GO Outdoors - St Helens (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Discount card Con!!
Discount card wizardry ?? Terribly miss leading, let me get this right? you have to buy a card only to get the same price as other on line retailers are charging? , so in my case I was told to buy a discount card in order to get discounted off the RRP, so with out further adoo my good old friend Google did a little checking on line, oh look Google replied, it would seem I was paying more for the walking boots than other on line retailers, even with the fabulous discount card .. Decided to Walk out the store feeling somewhat bewildered , happy to say I purchased online far cheaper and no discount card payment required... I must admit though it's business clever hocus pocus and it's certainly fooling everyone...it definitely makes oneself believe if you buy their discount card your getting a good deal!! Sadly though it's a discount card that is useless, that being said I'm sure it does generally make them a lot of financial profit, !! ... Signing off Harry Potter hogwarts...
August 12, 2023
Unprompted review
Reply from GO Outdoors - St Helens (Express)
Hello Ian,
Thank you for taking the time to leave a review.
I am sorry to hear that you appear to find our membership card benefits misleading.
We offer the membership at £5 per year and the benefits include to our membership card holders exclusive offers and promotions.
We'll also keep membership card holders up to date with the newest, best and cheapest products for anything outdoors along with members price savings which can be anything up to 50% off retail price.
There is also the price match plus where if you find anything online or in another store within 7 days of your purchase we will match it and may also beat it by 10%.
Regards,
Emma,
Go Outdoors Online Review Team.
I dissatisfied had to go in to the shop to find out…
I had to go in to the shop to find out we’re my order was on the Thursday the 9 I place the order in on the 1st of August , when I got to the shop the two assistants were very helpful and called go-out door customer service support only to be told my order had been lost , I am absolutely furious and disappointed with the service and the way this was handled , I wasn’t notified about this I only found out about is because I went to the shop. I wouldn’t order again online.
August 10, 2023
Reply from GO Outdoors - St Helens (Express)
Hi Alison,
Your review has been greatly appreciated.
I am sorry to hear that you have not had a pleasant shopping experience with us.
If you want us to investigate this further, please contact us at onlinereviews@gooutdoors.co.uk
Please include your reference TP40125 within the subject and contents, followed by your order number, full name and billing address including postcode.
Regards,
Arman,
GO Outdoors Online Review Team.
Really quick delivery ,excellent product
July 28, 2023
Reply from GO Outdoors - St Helens (Express)
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
I wanted new walking boots
I went in asked where the walking boots were. A young man directed me to them. Found the Peter Storm ones I wanted, asked for my size to try. They were great. Out walking today great comfort. Bought some new socks whilst there. Bought my Go Outdoors discount card. In and out in 15mins
July 31, 2023
Reply from GO Outdoors - St Helens (Express)
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
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