We were told in store that only High Street stores Price Match! These boots were significantly less expensive online so we left your Stafford store without purchasing anything. We have never been info... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Visited the Stafford store a few weeks ago seeking some walking boots. I have had real problems securing the right pair with my plantar fasciitis and tendonitis. Rachel was superb. Using her own podia... See more
Company replied
Immediately made to feel welcome without being pushy. Couldn't help me enough. Their products are very good quality and we've had various coats and boots from them. Also if you become a member there a... See more
Company replied
Store assistant gave really useful and helpful advice on foot care. Recommended socks, tried them and instant relief, along with Compeed, made the day so much more bearable. Blisters all healed and so... See more
Company replied
Company details
About GO Outdoors - Stafford (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
11-12 Gaolgate Street, ST16 2BG, Stafford, Staffordshire, United Kingdom
- 01785 336397
4.8
Excellent
255 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Peter Storm padded Anorak
Helpful, patient and friendly staff. Good value for money.
December 10, 2023
Reply from GO Outdoors - Stafford (Express)
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Brilliant Service
Brilliant Service at Stafford Go outdoors, the staff are super friendly and have great knowledge. I needed boots they recommend several pairs suitable for my trip to Scotland. The fit was perfect. Thanks for your patience
November 25, 2023
Unprompted review
Reply from GO Outdoors - Stafford (Express)
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Shopping at the Stafford shop found the…
Shopping at the Stafford shop found the staff helpful and very friendly. Enjoyed my visit and wont hesitate to return
November 24, 2023
Reply from GO Outdoors - Stafford (Express)
Hello Martin,
I appreciate you taking the time to leave us this review.
I am pleased to hear that you are satisfied with the service you received in one of our stores with the help the team.
We hope you had a great experience with us and we look forward to seeing you again soon.
Thanks,
Peter
Go Outdoors Online Review Team
I struggle to find footwear due to…
I struggle to find footwear due to injuries and Rob at go outdoors was just brilliant he sorted me out with some wide fitting goretex boots super comfortable, As someone who has painful feet I am overjoyed to get some that fit so well many thanks to Rob at go outdoors Stafford
November 15, 2023
Unprompted review
Reply from GO Outdoors - Stafford (Express)
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
Easy to get what I needed and the staff…
Easy to get what I needed and the staff were helpful
October 31, 2023
Reply from GO Outdoors - Stafford (Express)
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Had an exchange due to a size issue
Had an exchange due to a size issue, very helpful staff sorted it for me
October 31, 2023
Unprompted review
Reply from GO Outdoors - Stafford (Express)
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Very helpful staff
October 18, 2023
Reply from GO Outdoors - Stafford (Express)
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Had fantastic customer service when I…
Had fantastic customer service when I visited the Stafford shop today . Rose the Manager was very knowledgable and helpful . This I found to be essential when choosing the right clothing for my holiday. Much appreciated I will go again
October 19, 2023
Unprompted review
Reply from GO Outdoors - Stafford (Express)
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Walking socks
Store assistant gave really useful and helpful advice on foot care. Recommended socks, tried them and instant relief, along with Compeed, made the day so much more bearable. Blisters all healed and socks are so comfortable.
October 12, 2023
Reply from GO Outdoors - Stafford (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
The sales assistant was very helpful…
The sales assistant was very helpful and had a great knowledge of the footwear range.
October 10, 2023
Reply from GO Outdoors - Stafford (Express)
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
getting members bargains
Being a member,getting members bargain prices and being able to take advantage of the discounted stock.
October 11, 2023
Reply from GO Outdoors - Stafford (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
it is a goo0d shop but i need size 22…
it is a goo0d shop but i need size 22 in most things a size 20did not see any 22.
October 7, 2023
Reply from GO Outdoors - Stafford (Express)
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Great Experience
First rate staff! helped me chose exactly what I needed at the best price, advice on the shoes needed for my activities was invaluable, great shop and staff.
October 7, 2023
Unprompted review
Reply from GO Outdoors - Stafford (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Very friendly helpful service
Very friendly helpful service , the lady answered my questions knowledgeably and made useful suggestions about which airbed would be suitable for me. A really pleasant shopping experience. Thank you.
September 13, 2023
Reply from GO Outdoors - Stafford (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Great service from Rose at Stafford Go…
Great service from Rose at Stafford Go Outdoors. Friendly, helpful and efficient.
August 28, 2023
Reply from GO Outdoors - Stafford (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Very friendly and helpful staff
Very friendly and helpful staff. Clear where everything was. Great prices
September 7, 2023
Reply from GO Outdoors - Stafford (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Both stores I visited were very helpful…
Both stores I visited were very helpful and nothing was to much trouble In Shrewsbury and Stafford express
September 2, 2023
Reply from GO Outdoors - Stafford (Express)
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
I was looking to buy a pair of walking…
I was looking to buy a pair of walking shoes.
Thanks to the really helpful staff I came away with a pair of walking boots that are probably the best I've ever had.
The staff were knowledgeable and let me take my time trying boots on. The boots were so good I went back and bought another pair!
August 6, 2023
Reply from GO Outdoors - Stafford (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Stafford (Express)
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
The single worst experience in 30 years…
The single worst experience in 30 years of shopping at millets now go outdoors express
Manager was very rude and when challenged he continued to be so
I will never spend a single penny with GO again nor send DOE students there
I rang The Go customer services and logged the complaint
Heard nothing
Rang twice since got cut off not heard anything since
July 19, 2023
Reply from GO Outdoors - Stafford (Express)
Hi,
I hope you're well and thank you for taking time to leave us a review.
I am sorry to hear that and I understand your disappointment.
So we can discuss this further with yourself, please can you email us at onlinereviews@jdsports.co.uk and quote us the Trust Pilot reference number 38998 along with the order number and the full billing address including postcode. Or please call us on 0161 393 7055 and one of our customer service advisors will help you resolve the issue straight away.
Kind regards,
Arbab,
Go Outdoors Online Reviews Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.