We were told in store that only High Street stores Price Match! These boots were significantly less expensive online so we left your Stafford store without purchasing anything. We have never been info... See more
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See what reviewers are saying
Visited the Stafford store a few weeks ago seeking some walking boots. I have had real problems securing the right pair with my plantar fasciitis and tendonitis. Rachel was superb. Using her own podia... See more
Company replied
Immediately made to feel welcome without being pushy. Couldn't help me enough. Their products are very good quality and we've had various coats and boots from them. Also if you become a member there a... See more
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Store assistant gave really useful and helpful advice on foot care. Recommended socks, tried them and instant relief, along with Compeed, made the day so much more bearable. Blisters all healed and so... See more
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Company details
About GO Outdoors - Stafford (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
11-12 Gaolgate Street, ST16 2BG, Stafford, Staffordshire, United Kingdom
- 01785 336397
4.8
Excellent
255 reviews
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Staff were very helpful and honest…
Staff were very helpful and honest about what I should and shouldn’t need on my trip to the lakes. Pete helped me pick out a great pair of boots and rucksack, amongst other bits and bobs.
I Will be back!
April 4, 2024
Unprompted review
Reply from GO Outdoors - Stafford (Express)
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
The shop had a good selection of good…
The shop had a good selection of good products at good prices.
The assistants were pleasant and helpful and we were able to get what we wanted.
April 4, 2024
Reply from GO Outdoors - Stafford (Express)
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
The pros and cons were discussed when…
The pros and cons were discussed when buying the tent and a member of the shop staff helped us transport the tent to the car. I would have difficulty doing this as I broke my back 9 years ago.
April 4, 2024
Reply from GO Outdoors - Stafford (Express)
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Staff very helpful
March 21, 2024
Reply from GO Outdoors - Stafford (Express)
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Nice and polite staff very helpful
Nice and polite staff very helpful. Nothing was a problem when asking about prices and sizes and access to a changing area. Will definitely use again and recommend to others.
March 21, 2024
Reply from GO Outdoors - Stafford (Express)
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Total non customer service may as well…
Total non customer service may as well been a robot
March 7, 2024
Reply from GO Outdoors - Stafford (Express)
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Just ask for Rose!
Needed sunglasses and a boot bag. Rose was really relaxed and very knowledgeable about the products. So nice to talk to a " grown up" who deals with you on a calm, genuine and professional manner. Would recommend to anyone!
March 4, 2024
Unprompted review
Reply from GO Outdoors - Stafford (Express)
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Nice friendly lady in the Stafford shop.
February 19, 2024
Reply from GO Outdoors - Stafford (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Great Stafford store
Visited Stafford store and found assistants very helpful.
I tried on and purchased a lovely Peter Storm anorak at an excellent price.
I have had many comments about my purchase and have recommended the store to friends
February 11, 2024
Reply from GO Outdoors - Stafford (Express)
Hi Ann,
Thanks for the amazing review!
I am delighted to hear that you are happy with the service that store has provided.
We hope that you continue to shop with us.
Kind regards,
Maria,
GO Outdoors Online Reviews Team.
I ordered some decently priced tackle…
I ordered some decently priced tackle online to be delivered to a local express outlet. I was advised it would be split over several packages but not that it wouldn't be delivered together. I was texted to say that it had arrived and to collect it before the close of business the next day ( implying that it wouldn't be held) so I made a special journey to the express store which doesn't have adjacent parking or free parking close. I arrived at the store to be told that (a) an item in the one package had "exploded" and covered everything in a pungent liquid which the staff had had to clean up which had caused them to feel sick (b) that not all the order had arrived. I had to accept that they refund me less than the amount of the liquid which was part of a "buy one get one free". They could not order me a replacement as no more stock could be found. A few days later I was advised by the delivery firm that they had picked up the second set of packages and that they would be delivering them that day between 9.05 and 10.05 and that they would need to be signed for. It did not say where they were delivering but I had to contact the firm to say I was not at home; only to be told that their delivery was not to my home but to the shop. More inconvenience because, although I did not want it delivered to home, I had to contact the delivery company and had no advice the second delivery had arrived at the shop from Go Outdoors themselves. I had to return to get the rest of the order. I felt that I was a bit of an inconvenience and that it was somehow my fault that the stuff went everywhere. The fault was with Go Outdoors NOT ME. If they packaged things right. If they offered compensation for their shortcomings. If they said sorry. I would be happier. On the plus side the kit is good.
February 3, 2024
Reply from GO Outdoors - Stafford (Express)
Hi Ronald,
Thank you for taking the time to leave a review.
I am sorry to hear that our level of service has not met your expectations on this occasion.
If you would like to discuss this further please contact us at onlinereviews@jdsports.co.uk quoting your review reference 6608 as the subject and provide your order number, full name, and billing address so we can assist you with this further.
Regards,
Dayle,
GO Outdoors Online Reviews Team.
Helpful staff and walking boots…
Helpful staff and walking boots excellent price in sale
February 6, 2024
Reply from GO Outdoors - Stafford (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
The store had my husband shoe size
The store had my husband shoe size. The assistant was helpful and informative.
January 20, 2024
Reply from GO Outdoors - Stafford (Express)
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Stafford (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Great service
Great service from Rose again really knowledgeable about the products and very helpful can't fault the team in Stafford
January 2, 2024
Unprompted review
Reply from GO Outdoors - Stafford (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Brilliant. Helpful Staff and listened to the…
Helpful Staff and listened to the customer as I have only recently become a member.
January 8, 2024
Reply from GO Outdoors - Stafford (Express)
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
Great value and quality products.
January 6, 2024
Reply from GO Outdoors - Stafford (Express)
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Found the staff very helpful
December 29, 2023
Reply from GO Outdoors - Stafford (Express)
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Nothing to say but everything is…
Nothing to say but everything is excellent and also the staff in Stafford ⭐️⭐️⭐️⭐️⭐️
December 25, 2023
Reply from GO Outdoors - Stafford (Express)
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Discount voucher could not be applied to purchases
We purchased goods and wanted to use a discount offer which had been received in the post . The lady at the till was unable to include the discount offer offering the explanation the items had already been reduced for members and so the system would not allow further discount to be applied. I cannot find anywhere on the discount voucher information to back this up. Disappointed as a member that no solution could be found.
The goods as always are first class
December 11, 2023
Reply from GO Outdoors - Stafford (Express)
Hi Steve,
Thank you for taking the time to leave us a review.
I am sorry to hear that you was unable to use a discount offer which you ad received in the post at store and was unable to get a solution for this.
So that we can assist you further, please email us on at onlinereviews@gooutdoors.co.uk. Please include your review reference TP44413 in the email subject and your order number, full name and billing address including postcode in the body of your email so we can investigate this as quickly as possible for you.
Kind regards,
Shabnam,
GO Outdoors Online Review Team.
Very helpful and friendly staff
December 8, 2023
Reply from GO Outdoors - Stafford (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
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