We were told in store that only High Street stores Price Match! These boots were significantly less expensive online so we left your Stafford store without purchasing anything. We have never been info... See more
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See what reviewers are saying
Visited the Stafford store a few weeks ago seeking some walking boots. I have had real problems securing the right pair with my plantar fasciitis and tendonitis. Rachel was superb. Using her own podia... See more
Company replied
Immediately made to feel welcome without being pushy. Couldn't help me enough. Their products are very good quality and we've had various coats and boots from them. Also if you become a member there a... See more
Company replied
Store assistant gave really useful and helpful advice on foot care. Recommended socks, tried them and instant relief, along with Compeed, made the day so much more bearable. Blisters all healed and so... See more
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Company details
About GO Outdoors - Stafford (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
11-12 Gaolgate Street, ST16 2BG, Stafford, Staffordshire, United Kingdom
- 01785 336397
4.8
Excellent
255 reviews
Asks customers to review
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At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Great customer service
Great help in finding the product I wanted. Staff were available when I walked in. Rachel was the name of the lady who helped me
June 30, 2024
Unprompted review
Reply from GO Outdoors - Stafford (Express)
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Shoe swap
Brilliant system when I required a smaller size, none in stock but the lady sorted one in 2 days delivered into store,kept informed at regular intervals. Brilliant system.
July 16, 2024
Reply from GO Outdoors - Stafford (Express)
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Stafford (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Wonder why we go online
The staff member serving me was openly irritated or annoyed at actually having to deal with a customer
July 7, 2024
Reply from GO Outdoors - Stafford (Express)
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Stafford (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Walking gear
I’m new to walking and needed some outdoor clothing and a flask. Karen and Rachel were very helpful with advice, ultra friendly and professional throughout my visit.
April 29, 2024
Unprompted review
Reply from GO Outdoors - Stafford (Express)
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Great customer service
Great customer service and help from Rachel. Very happy customers! :-) Thankyou
May 29, 2024
Unprompted review
Reply from GO Outdoors - Stafford (Express)
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Stafford (Express)
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Small shop bad customer service
Small shop, nothing really in store other than basic accessories and clothing, ie fleeces. One young person behind the till just stood there, no greeting just staring at me an chatting to a co worker a men dressed like a 14 year old with a man bag an shouted “am going get some food josh” I asked the young person.. (am not sure on there pronouns and don’t want to offend them) if they could point me in the direction of the mountain food, he blanked me, so I repeated my question an there reply was “somewhere on the wall over there” after this I just left I never felt so uncomfortable in my life. Other go outdoors are great but this one is honestly horrible to even walk in the door
May 8, 2024
Unprompted review
Reply from GO Outdoors - Stafford (Express)
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Very friendly staff
Very friendly, polite and helpful staff, answered all of my questions and gave some good advice.
May 18, 2024
Unprompted review
Reply from GO Outdoors - Stafford (Express)
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Good experience
Visited today, great experience! Very knowledgeable staff, Rachel extremely helpful
May 15, 2024
Unprompted review
Reply from GO Outdoors - Stafford (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
I went in the shop for some walking…
I went in the shop for some walking shoes and a walking pole.the staff were very helpful. Came out with what I needed. Both items at very competitive prices. Staff friendly and knowledgebase.
May 7, 2024
Reply from GO Outdoors - Stafford (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
got what i wanted
May 13, 2024
Reply from GO Outdoors - Stafford (Express)
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
A great branch!
Rachel made my experience efficient and stress free. She also helped me save money where I could! Very helpful and lovely store.
May 3, 2024
Unprompted review
Reply from GO Outdoors - Stafford (Express)
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Excellent service at Stafford
Immediately made to feel welcome without being pushy. Couldn't help me enough. Their products are very good quality and we've had various coats and boots from them. Also if you become a member there are excellent reductions in price. I have to mention Karen at Stafford as I had a few problems but she was so kind and helpful. Altogether a great place to shop
April 29, 2024
Unprompted review
Reply from GO Outdoors - Stafford (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Very friendly member of staff who gave…
Very friendly member of staff who gave good advice.
April 27, 2024
Reply from GO Outdoors - Stafford (Express)
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Great Store & Staff
I always get good service in the Stafford (& Trentham when there) & today wasn’t any different. The store was quite busy & Pete & Karen were friendly & helpful with my click & reserve order. Pete corrected the price to the offer price I had ordered at, so got a good brand for a good price at Go Outdoors.
April 21, 2024
Unprompted review
Reply from GO Outdoors - Stafford (Express)
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Stafford (Express)
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Good service
April 16, 2024
Reply from GO Outdoors - Stafford (Express)
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
The sales assistant was most helpful…
The sales assistant was most helpful and made me feel like a valued customer which is rare these days. Very good selection of footwear available and I was able to purchase exactly what I required. Will certainly use this store again.
April 10, 2024
Unprompted review
Reply from GO Outdoors - Stafford (Express)
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
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