We were told in store that only High Street stores Price Match! These boots were significantly less expensive online so we left your Stafford store without purchasing anything. We have never been info... See more
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Visited the Stafford store a few weeks ago seeking some walking boots. I have had real problems securing the right pair with my plantar fasciitis and tendonitis. Rachel was superb. Using her own podia... See more
Company replied
Immediately made to feel welcome without being pushy. Couldn't help me enough. Their products are very good quality and we've had various coats and boots from them. Also if you become a member there a... See more
Company replied
Store assistant gave really useful and helpful advice on foot care. Recommended socks, tried them and instant relief, along with Compeed, made the day so much more bearable. Blisters all healed and so... See more
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Company details
About GO Outdoors - Stafford (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
11-12 Gaolgate Street, ST16 2BG, Stafford, Staffordshire, United Kingdom
- 01785 336397
4.8
Excellent
255 reviews
Asks customers to review
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No membership card
A few months ago I joined as a member. The day I went shopping this week, I remembered I needed a winter top and called in at the shop. But then I realised I had nothing on me to say I had membership. I asked at the till and the shop assistant said it was not a problem as she could find my membership by my address. This saved me paying the extra £10 non-member's fee, which I am grateful for.
September 29, 2024
Reply from GO Outdoors - Stafford (Express)
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
5 🌟 customer service
Stafford Go Outdoors was a great shopping experience for us. We went in for 1 pair of boots and came out with 4!! The assistant, Rose, couldn't have been more helpful. She was so nice and friendly in finding various sizes of various shoes/boots for us, and it in no small part that we found 4 that suited. Rose is worth her weight in gold at the store 😁
September 12, 2024
Unprompted review
Reply from GO Outdoors - Stafford (Express)
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Helpful and knowledgeable staff
Karen was pleasant, helpful and knowledgeable in choosing a pair of walking boots. Very pleased with my purchase. Thank you.
September 16, 2024
Unprompted review
Reply from GO Outdoors - Stafford (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Great service and great value.
September 1, 2024
Reply from GO Outdoors - Stafford (Express)
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
A wonderful and helpful lady called…
A wonderful and helpful lady called Karen went that extra mile.
I tried on at least 12 walking boots and the last pair fitted perfectly so thanks
September 9, 2024
Unprompted review
Reply from GO Outdoors - Stafford (Express)
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
A Wonderful Experience, thank you.
I have never shopped at GO before though I have past the shop on many occasions. I wanted something specific to the shop so I went in. Your staff member was really nice and was so encouraging and yet she was quite busy on her own. She kindly answered all my queries and I was most impressed. I of course made my first purchase which I am very pleased about.
August 27, 2024
Reply from GO Outdoors - Stafford (Express)
Hi,
Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.
Best Wishes
Go Outdoors Customer Care Team
Good service
September 5, 2024
Reply from GO Outdoors - Stafford (Express)
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Thank you Karen for recommending and…
Thank you Karen for recommending and ordering my wonderful waterproof dryrobe style coat. Perfect for keeping me dry whist watching my son play football. Great advice, fast efficient service and coat delivered to my door.
August 31, 2024
Unprompted review
Reply from GO Outdoors - Stafford (Express)
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Excellent Staff product not so good…
The staff both in the store and at customer services were excellent. The reason 3 stars is that the product first of had no instructions on how to dismantle it once up, a day shelter. Also once I had the instructions they were for me impossible to apply. The hydraulic system was far to strong for any one who is not very strong and tall. Product bought online click and collect Stafford.
September 4, 2024
Reply from GO Outdoors - Stafford (Express)
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Karen was patient and knowledgeable…
Karen was patient and knowledgeable while I tried on some walking shoes / boots. Went with Merrell MQM as they were a great price
August 26, 2024
Unprompted review
Reply from GO Outdoors - Stafford (Express)
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Visited the Stafford store a few weeks…
Visited the Stafford store a few weeks ago seeking some walking boots. I have had real problems securing the right pair with my plantar fasciitis and tendonitis. Rachel was superb. Using her own podiatry issues to make me feel valued and nothing was too much trouble. She was very patient and helped me with advice and suggestions. Excellent service
August 5, 2024
Unprompted review
Reply from GO Outdoors - Stafford (Express)
Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.
Kind Regards
Go Outdoors Customer Care Team
Reply from GO Outdoors - Stafford (Express)
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Stafford (Express)
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Dry robe shopping.
The two female sales assistants were so helpful and friendly. They couldn’t do enough to help me. I would definitely shop at the Stafford branch again.
August 14, 2024
Reply from GO Outdoors - Stafford (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
“I’ve visited Go Outdoors in Stafford…
“I’ve visited Go Outdoors in Stafford several times over the past few weeks and always received great service.
Recently, I needed a new pair of walking trainers, and Karen the Store assistant was extremely helpful and Obliging.
Although it’s a small store, I highly recommend the Stafford Store for the essentials.”
Thank You Karen
August 13, 2024
Unprompted review
Reply from GO Outdoors - Stafford (Express)
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Great store for outdoor equipment
Looking for walking boots, excellent range and very helpful advice from Joshua about the most suitable type for my activity. A very pleasant shopping experience.
August 9, 2024
Unprompted review
Reply from GO Outdoors - Stafford (Express)
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Great experience thanks Rachel…
Great experience thanks Rachel brilliant at her job
August 4, 2024
Unprompted review
Reply from GO Outdoors - Stafford (Express)
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
Excellent customer service
Excellent customer service at the Stafford store. They hadn’t got what I wanted in stock, so Rachel ordered it and had it delivered to the stop. It’s very easy to do this, I will be using this free service again.
August 1, 2024
Unprompted review
Reply from GO Outdoors - Stafford (Express)
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Excellent Customer Service
Great shop, wide range of products, excellent advice and customer service from Rachel. I’ll be back!
July 24, 2024
Unprompted review
Reply from GO Outdoors - Stafford (Express)
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Stafford (Express)
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
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