We were told in store that only High Street stores Price Match! These boots were significantly less expensive online so we left your Stafford store without purchasing anything. We have never been info... See more
Company replied
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See what reviewers are saying
Visited the Stafford store a few weeks ago seeking some walking boots. I have had real problems securing the right pair with my plantar fasciitis and tendonitis. Rachel was superb. Using her own podia... See more
Company replied
Immediately made to feel welcome without being pushy. Couldn't help me enough. Their products are very good quality and we've had various coats and boots from them. Also if you become a member there a... See more
Company replied
Store assistant gave really useful and helpful advice on foot care. Recommended socks, tried them and instant relief, along with Compeed, made the day so much more bearable. Blisters all healed and so... See more
Company replied
Company details
About GO Outdoors - Stafford (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
11-12 Gaolgate Street, ST16 2BG, Stafford, Staffordshire, United Kingdom
- 01785 336397
4.8
Excellent
255 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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The assistant was so friendly and…
The assistant was so friendly and helpful with my purchase
January 24, 2025
First time customer with GoOutdoors.
First time customer with GoOutdoors.. pleasent, easy, great deals, welcoming and helpful in store staff.
January 21, 2025
Great, helpful service
Very helpful sales staff (Karen) found me just what I needed and made the experience/visit a very welcome one.
January 19, 2025
Unprompted review
Excellent Service. Value for money walking boots.
Visited shop 2 days running and great service from Liv. Excellent Berghaus Walking boots at a very good price.
January 17, 2025
Unprompted review
Is my order going to be delivered?
Purchased boots in store for delivery to my home address on 27th December.
I have still not received them (7th January)
And not received any correspondence or explanation of the delay. The receipt states delivered will take 3-5 days.
December 27, 2024
Unprompted review
Excellent customer service
Excellent customer service from Karen helped my husband get the right pair of walking boots at a great price will definitely be going back .
January 6, 2025
Unprompted review
Great Customer Service
Needed new pair of walking boots, popped in store as saw Sale on. Tried on couple of pairs, staff were very helpful. Advised I could take and try at home with my walking socks and if not suitable return.
The Peter Storm ladies walking boots are bigger than current so have kept. Very pleased with purchase.
January 4, 2025
Bought some walking boots with the help…
Bought some walking boots with the help of Karen. Thank you for your assistance.
January 2, 2025
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Great Customer Service
Picked up a Rab jacket in the sale today. Rachel went out to the stock room and found me one in the right size. Great customer service.
December 21, 2024
Unprompted review
Reply from GO Outdoors - Stafford (Express)
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Drawn in by good bargains
Popped into Stafford and was drawn into the shop, so many good bargains. Looked at a new pair of walking shoes and Karen helped in serving us.
She had a superb wealth of knowledge and took the time to help me. She was awesome. Thank you
December 14, 2024
Unprompted review
Reply from GO Outdoors - Stafford (Express)
Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.
Kind Regards
Go Outdoors Customer Care Team
Great leather walking boots and socks
Great leather walking boots and socks. Knowledgeable lady who served me.
December 9, 2024
Reply from GO Outdoors - Stafford (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Excellent Staff in Stafford Shop
Excellent Staff in Stafford Shop.
the staff were so helpful trying to help me find some thermal gloves.
December 8, 2024
Reply from GO Outdoors - Stafford (Express)
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Great staff
November 14, 2024
Reply from GO Outdoors - Stafford (Express)
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Had the boots I wanted in stock
Had the boots I wanted in stock , right size . Saved £95 as a member & blue light card too . Helpful assistant too .
November 11, 2024
Reply from GO Outdoors - Stafford (Express)
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Stafford (Express)
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Fantastic support from Pete helping me…
Fantastic support from Pete helping me buy a pair of walking boots. Really knowledgeable and helpful. A wide range of products.
October 30, 2024
Unprompted review
Reply from GO Outdoors - Stafford (Express)
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Go Outdoors Customer Care Team
Good customer service from Rachel and…
Good customer service from Rachel and the team
October 24, 2024
Unprompted review
Reply from GO Outdoors - Stafford (Express)
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Great customer service for Karen very…
Great customer service for Karen very polite and patient 5 stars 🌟 🌟🌟🌟🌟 saved over £99 love great bargain 😀 many thanks Ian camping at boat club
October 12, 2024
Unprompted review
Reply from GO Outdoors - Stafford (Express)
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Misleading Price Match claim …
We were told in store that only High Street stores Price Match! These boots were significantly less expensive online so we left your Stafford store without purchasing anything. We have never been informed you have different categories of store?
October 2, 2024
Reply from GO Outdoors - Stafford (Express)
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
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